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Senior Scrum Master

Cleveland, Ohio, United States
September 23, 2018

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Giju Oommen is a SAFe® 4 Certified Agilist, Certified Scrum Master (CSM), with strong experience as Scrum Master.

He works in collaboration with the Stakeholders, Product owner and Scrum team.

He organizes daily scrum meeting, sprint ceremonies and collaborated with the team, stakeholders in planning the iterations and the release.


SAFe® 4 Certified Agilist

Certified Scrum Master (CSM) – Scrum Alliance.

ITIL V3 Foundation, Six Sigma Yellow Belt.


Senior Scrum Master, PNC Financial Services,Cleveland March 2018 - Sept 2018

Conducted Daily Scrum, Sprint planning, Sprint Review.

Help the team in Backlog grooming, Organized Sprint retrospectives.

Collaborated with the team in planning the iterations and the release.

Collaborate with PMO team.

Environment: PNC Rewards system, SharePoint, Version1.

Blue Cross Blue Shield, Chicago 11/2016 –03/2018

Senior Scrum Master

Conducted Daily Scrum, Sprint planning, Sprint Review.

Help the team in Backlog grooming, Organized Sprint retrospectives.

Collaborated with the team in planning the iterations and the release.

Introduced Kanban Board for tracking the daily service request.

Environment: Web Content Management, JIRA, SharePoint.

Key Bank, Cleveland Ohio

Senior Scrum Master 11/2014 – 10/2016

Collaborate with developers, Business Analysts, Product Owners, Stakeholders and Testers.

Conduct Daily Stand up and the various scrum ceremonies.

Collaborate with the external team to resolve the impediments.

Created RAID log to manage and track the RISK.

Working with multiple teams to improve their current use of Agile and provide guidance to ensure effective application of Agile Principle used within Scrum.

IMS Health Inc, Bangalore, KA 09/2010 - 05/2014

Lead Business System Analyst

Facilitated and led JAD session, Interacted and collaborated with stakeholders

Prepared requirements traceability matrix, functional design and source-target mapping documents.

Performed Gap Analysis, System Testing, and provided UAT support and conducted peer review

Environment: SEQUAL (PEGA), SAP, DB2, COBOL, JCL, ETL, Endevor, HP-ALM

MasterCard Inc, O'Fallon, MO 06/2006 - 07/2010

Lead Business Analyst

Facilitated JAD session, knowledge transition to the offshore team and performed requirement elicitation

Prepared functional, technical specifications documents and provided batch support

Led the Development Effort, Performed System Testing and Provided UAT support

Participated in project planning, scoping and performed metrics reporting

Environment: DB2, COBOL, JCL, VSAM, CICS, Endevor, QMF, Connect Direct

PepsiCo Inc, Chicago, IL 04/2004 - 05/2006

Onshore Business Analyst Lead

Collaborated with stakeholders and SME's and prepared functional documents and user guidance documents

Performed integration testing and provided user acceptance testing support

Performed source-target mapping, data analysis and managed SLA based production support system

Conducted peer reviews and supervised and guided Business Analysts in the team

Performed incident and problem resolution

Environment: SAP, DB2, COBOL, JCL, VSAM, CICS, CA-7, FTP, QMF, Peregrine

SHINSEI BANK, Tokyo 01/2003 - 07/2003

Senior Mainframe Analyst

Project Description: ZAIKEI RE-ENGINEERING. The Zaikei scheme is primarily positioned as a product for corporates to provide asset accumulation for their salaried employees. The current Zaikei system has become unstable largely due to the ad-hoc customizations done over the years to the Assembler code and the inflexible application architecture. The new ZAIKEI system was built and mapped from the existing system which runs in Legacy assembler platform.

Performed Analysis and review of Business Requirements.

Prepared High level design (HLD) and the Technical Specification documents.

Performed Coding, unit testing and Prepared test Artifacts.

Performed System Testing and Integration testing of the application.

Prepared and maintained the weekly status report.

Environment: JCL, COBOL, Zeke, Assembler; IBM-MVS, OS390

American Express (AMEX), Bangalore, KARNATAKA 11/2000 - 12/2002

Senior Mainframe Analyst

Project Description: Amex LAC SQP 2000. American Express TRS is one of the leading houses in card operation in LAC region. Amex draws a strategic plan every year for new developments and enhancements to the existing systems. Amex is known in the card industry across the globe.

Prepared Business System document (BSD) and Performed Coding.

Provided the batch job cycle support.

Performed program's and JCL's Modifications.

Performed Unit, System Testing and documented the Test Artifacts.

Prepared System analysis document for the Batch flow and prepared technical specifications documents.

Environment: CICS, JCL, VSAM, DB2, XPEDITER; OS390


Bachelor of Engineering, Computer Science, Bangalore University

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