Customer Service Office
Resume:
To whom it may concern,
Office environments require a hardworking, organized administrative staff to ensure the office runs successfully and efficiently. My administrative experience and organizational skills would help contribute to the success of your office. For the past 5 years I have ran a multi-million-dollar real estate business as being the right hand to the agent.
I have extensive customer service experience in different aspects. I have handled multi-line phone systems, used internal computer systems, NxTrend, MLS, Equator, ReoConnex as well as Microsoft Word and Excel programs. I am a fast learner and team player.
I have attached my resume for consideration of your available position.
Sincerely,
Jaimie K. Dunn
833 Pewabic
P.O. Box 275
Florence, WI 54121
********@*****.***
Jaimie Kae Dunn
833 Pewabic
Florence, WI 54121
********@*****.***
My objective is to be an asset to an office environment that thrives on organization and customer service. Service is the key to any industry and a smile goes a long way.
Fall 2006. Triton College. River Grove, Il.
General Studies
June 2013 to August 24th, 2018-
Personal Assistant to a Top Producing Real Estate Broker in Chicago
Fill out and send contract paperwork to parties and office staff
Schedule buyer appointments with agents and confirming with Ivona and her clients/enter appointments into Outlook schedule
Following up on buyers’ loan status and clear to close from the lender
Managing showing schedule/confirming with clients/showing agents/team members/Ivona/entering into Outlook schedule
Send out contract and transaction info sheet with the information of buyer and seller, both agents, lender and both parties’ attorneys to all parties included in the transaction
Filling out lease paperwork and collecting checks
Uploading documents into DocuSign and tagging them
Filling out and sending listing agreements to clients on Docusign
Making sure all contact information for clients is up to date and correct
Updating parties addresses after closings
Sending invitation for online reviews
Cloning listing drafts and verifying tax records data
Scheduling open houses with clients and team members; assigning team members to open houses based on availability
Entering open houses into the MLS
Editing descriptions of properties including abbreviating for MLS (1000 character limit)
Working on property brochures with the marketing team (including corrections and updates)
Making sure that the listing agreement and disclosures are filled out correctly and sending them to the listing coordinator
Approving worksheets for the team before they are turned over to the closing coordinator
Sending recommendations for services to clients (inspectors, attorneys, handymen)
Updating clients with activity on listings and current advertising
Ordering custom property signs
Working on postcards to mail out and labels including people who asked to be removed from mailing lists
Gathering feedback for showings to update clients
Connecting clients with a closing coordinator to send wires
Scheduling pictures of listings
Downloading pictures of listings
Send clients the Edge reports
Enter price reductions in the MLS – includes making sure that we have written confirmation from the clients (email, text)
Compiling a condo association info sheet with owners or management companies
Processing sales packets from condo associations
Obtaining condo declarations, bylaws, budget and minutes for our listings and buyers
Keeping track of transaction dates in an excel spreadsheet and updates for Ivona
Reverse-prospecting in the MLS
Ordering Under Contract riders after we receive the balance of the earnest money
Approve a commission statement and send to attorneys
Pay Ivona’s bills
Ordering Home Warranties making sure the proper party gets billed
Sending feedback on co-op agents
Using Listing to Leasing App and activating a link to access
Collecting earnest money on due dates
Communication with the managing broker
Sending out listing agreements to clients and editing the email explaining various documents included
Sending emails outlining transactions next steps
Scheduling broker open houses
Ordering food and drinks for broker open houses
Processing earnest money releases including getting the paperwork signed and notifying parties
Get Ivona out of jams when she double books herself
End of the year- turn in all buyer and seller info to the closing department so the client receives their HUD for taxes
Deal with the agents on the team – questions/issues
Manage Ivona email
Set buyers schedule and prepare buyers packet
Prepare/design/get printed newsletter and send out
Writing emails as Ivona
Dealing with customer service for Ivona
Check on properties after agents use lockboxes
“Open Doors”
Prepare houses for inspections
Attend Inspections
Relate inspection issues back to seller if our listing
Managing Thomas- Collect rent, empty w/d, first point of contact with tenants when things need repair, rent out or renew leases (show and prepare leases – collect money)
Run everything when Ivona is on vacation
Meet with clients for preparing to sell (declutter-make sure picture ready) Help stage
Buy random things-flowers, curtains, inflatable beds
Replenish brochures at properties
Attending broker open houses
Getting contracts signed by clients in person
Handling keys – getting them from clients, making copies, marking them, lockboxes on properties where appropriates
Attending appraisals with documents prepared by Ivona
Scheduling a final walk through
Attending pictures of listings
Attending a final walk through
Attending closings
Turning over keys to buyers
Getting presentation materials ready
August 2012 to Present-
Office Manager of Real Estate Office
Opening and closing the office
Answering and directing calls on a multi-line system
Delivering mail, faxes and packages to proper recipients
Input and update listings in the MLS
Prepare commission statements
Obtain HOA information
Complete Village requirements and obtain stamps for properties closing
Constant communication with attorney’s offices
Obtain keys for properties
Cash For Keys
Evictions
Take and upload pictures of vacant properties
Contract processing
Equator, Res.net, IAS, ReoConnex, Mylandhome.com, MLS, ShowingTime, Offer submission, kazork.com, homepath.com
August 2011 to August 2012-
Purchasing Agent-
Running daily replenishment reports
Replenishing stock levels
Placing Purchase Orders
Updating delivery times
Requesting quotes
Data entry into NxTrend
Preparing wire transfers
Daily bank records and deposits
Filing, keeping records organized
January 2009 to August 2011-
Personal Nanny-
February 2004 to January 2009-
Bartender- Di’s Den-
Opening and closing the bar
Balancing the register and banks
Placing orders and stocking
Tending to customer’s needs and complaints
Running dart tournaments
June 1999 to September 2003-
Closing Secretary- Koenig & Strey, GMAC Real Estate
Opening and closing the office
Answering and directing calls on a multi-line phone system
Delivering mail, packages, and faxes to proper recipients
Processing contracts from beginning to end
Making sure files have proper paperwork
Entering daily, weekly, monthly, and yearly sales totals
Calculating multiple commission payouts
Processing escrow deposits
Entering listings and showings into the MLS
Filing, keeping files organized
June 1997 to June 2000-
Banquet waitress- Biaggio’s Banquets
Contact this candidate