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Customer Service Office

Location:
Florence, WI
Posted:
September 23, 2018

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Resume:

To whom it may concern,

Office environments require a hardworking, organized administrative staff to ensure the office runs successfully and efficiently. My administrative experience and organizational skills would help contribute to the success of your office. For the past 5 years I have ran a multi-million-dollar real estate business as being the right hand to the agent.

I have extensive customer service experience in different aspects. I have handled multi-line phone systems, used internal computer systems, NxTrend, MLS, Equator, ReoConnex as well as Microsoft Word and Excel programs. I am a fast learner and team player.

I have attached my resume for consideration of your available position.

Sincerely,

Jaimie K. Dunn

833 Pewabic

P.O. Box 275

Florence, WI 54121

773-***-****

ac65ez@r.postjobfree.com

Jaimie Kae Dunn

833 Pewabic

Florence, WI 54121

773-***-****

ac65ez@r.postjobfree.com

My objective is to be an asset to an office environment that thrives on organization and customer service. Service is the key to any industry and a smile goes a long way.

Fall 2006. Triton College. River Grove, Il.

General Studies

June 2013 to August 24th, 2018-

Personal Assistant to a Top Producing Real Estate Broker in Chicago

Fill out and send contract paperwork to parties and office staff

Schedule buyer appointments with agents and confirming with Ivona and her clients/enter appointments into Outlook schedule

Following up on buyers’ loan status and clear to close from the lender

Managing showing schedule/confirming with clients/showing agents/team members/Ivona/entering into Outlook schedule

Send out contract and transaction info sheet with the information of buyer and seller, both agents, lender and both parties’ attorneys to all parties included in the transaction

Filling out lease paperwork and collecting checks

Uploading documents into DocuSign and tagging them

Filling out and sending listing agreements to clients on Docusign

Making sure all contact information for clients is up to date and correct

Updating parties addresses after closings

Sending invitation for online reviews

Cloning listing drafts and verifying tax records data

Scheduling open houses with clients and team members; assigning team members to open houses based on availability

Entering open houses into the MLS

Editing descriptions of properties including abbreviating for MLS (1000 character limit)

Working on property brochures with the marketing team (including corrections and updates)

Making sure that the listing agreement and disclosures are filled out correctly and sending them to the listing coordinator

Approving worksheets for the team before they are turned over to the closing coordinator

Sending recommendations for services to clients (inspectors, attorneys, handymen)

Updating clients with activity on listings and current advertising

Ordering custom property signs

Working on postcards to mail out and labels including people who asked to be removed from mailing lists

Gathering feedback for showings to update clients

Connecting clients with a closing coordinator to send wires

Scheduling pictures of listings

Downloading pictures of listings

Send clients the Edge reports

Enter price reductions in the MLS – includes making sure that we have written confirmation from the clients (email, text)

Compiling a condo association info sheet with owners or management companies

Processing sales packets from condo associations

Obtaining condo declarations, bylaws, budget and minutes for our listings and buyers

Keeping track of transaction dates in an excel spreadsheet and updates for Ivona

Reverse-prospecting in the MLS

Ordering Under Contract riders after we receive the balance of the earnest money

Approve a commission statement and send to attorneys

Pay Ivona’s bills

Ordering Home Warranties making sure the proper party gets billed

Sending feedback on co-op agents

Using Listing to Leasing App and activating a link to access

Collecting earnest money on due dates

Communication with the managing broker

Sending out listing agreements to clients and editing the email explaining various documents included

Sending emails outlining transactions next steps

Scheduling broker open houses

Ordering food and drinks for broker open houses

Processing earnest money releases including getting the paperwork signed and notifying parties

Get Ivona out of jams when she double books herself

End of the year- turn in all buyer and seller info to the closing department so the client receives their HUD for taxes

Deal with the agents on the team – questions/issues

Manage Ivona email

Set buyers schedule and prepare buyers packet

Prepare/design/get printed newsletter and send out

Writing emails as Ivona

Dealing with customer service for Ivona

Check on properties after agents use lockboxes

“Open Doors”

Prepare houses for inspections

Attend Inspections

Relate inspection issues back to seller if our listing

Managing Thomas- Collect rent, empty w/d, first point of contact with tenants when things need repair, rent out or renew leases (show and prepare leases – collect money)

Run everything when Ivona is on vacation

Meet with clients for preparing to sell (declutter-make sure picture ready) Help stage

Buy random things-flowers, curtains, inflatable beds

Replenish brochures at properties

Attending broker open houses

Getting contracts signed by clients in person

Handling keys – getting them from clients, making copies, marking them, lockboxes on properties where appropriates

Attending appraisals with documents prepared by Ivona

Scheduling a final walk through

Attending pictures of listings

Attending a final walk through

Attending closings

Turning over keys to buyers

Getting presentation materials ready

August 2012 to Present-

Office Manager of Real Estate Office

Opening and closing the office

Answering and directing calls on a multi-line system

Delivering mail, faxes and packages to proper recipients

Input and update listings in the MLS

Prepare commission statements

Obtain HOA information

Complete Village requirements and obtain stamps for properties closing

Constant communication with attorney’s offices

Obtain keys for properties

Cash For Keys

Evictions

Take and upload pictures of vacant properties

Contract processing

Equator, Res.net, IAS, ReoConnex, Mylandhome.com, MLS, ShowingTime, Offer submission, kazork.com, homepath.com

August 2011 to August 2012-

Purchasing Agent-

Running daily replenishment reports

Replenishing stock levels

Placing Purchase Orders

Updating delivery times

Requesting quotes

Data entry into NxTrend

Preparing wire transfers

Daily bank records and deposits

Filing, keeping records organized

January 2009 to August 2011-

Personal Nanny-

February 2004 to January 2009-

Bartender- Di’s Den-

Opening and closing the bar

Balancing the register and banks

Placing orders and stocking

Tending to customer’s needs and complaints

Running dart tournaments

June 1999 to September 2003-

Closing Secretary- Koenig & Strey, GMAC Real Estate

Opening and closing the office

Answering and directing calls on a multi-line phone system

Delivering mail, packages, and faxes to proper recipients

Processing contracts from beginning to end

Making sure files have proper paperwork

Entering daily, weekly, monthly, and yearly sales totals

Calculating multiple commission payouts

Processing escrow deposits

Entering listings and showings into the MLS

Filing, keeping files organized

June 1997 to June 2000-

Banquet waitress- Biaggio’s Banquets



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