Supervisory level/waitress/homedelivery operator
Resume:
JEANCAR NACION BASBAS
PERSONAL SUMMARY
I am motivated sales person with 5 years’ experience as cashier and home delivery operator and in terms of Customer relation and Sales. Having a great personality in engages customer, a professional telephone manner and superb negotiating skills. These competencies combined enable her to easily increase brand loyalty, and quickly build up a rapport with customers who have different personalities and requirements.
WORK EXPERIENCE
BURGER KING QATAR August, 2015 to October 2018
(SHIFT SUPERVISOR)
Responsible for handling operation and staff positioning
Training the team in terms of standard and follow up staff performance
Maintaining positive guest experience and achieving customer satisfaction
DELIVERY OPERATOR
Responsible for attending calls for home delivery service.
Handle 50+calls daily, with duties including signing up new customers, retrieving
Customer data and taking their order correctly
Communicating to customers for follow-up orders and cancel orders.
Handling and resolving customer complain regarding late orders.
CASHIER
Accommodating customers with a smile upon entering the store
Taking orders correctly and in well mannered.
Building customer relation and ensuring customer satisfaction.
MAX’S RESTAURANT PHIL. MARCH 2015
(WAITRESS)
Served guests in small couple’s dining room as well as large family/corporate facilities.
Explained special meal choices in friendly way, with an eye contact.
Encouraging selections of our promotions and best seller food
Filled drinks quickly and frequently checked on guests to ensure all needs are met.
Assisted bus staff with cleanups and delivered orders.
JOLLIBEE PHILIPPINES JANUARY 2012-2014
(CASHIER/ STATION TRAINOR)
Responsible for orienting and training newcomers in their given task.
Explain standards and company background with its vision
Demonstrate how to do the job properly.
Let the team member perform the task with guidance
Do follow ups and monitor trainees progress
ACADEMIC QUALIFICATION
SYSTEM TECHNOLOGY INSTITUTE
BS IN Business Management (undergraduate) SY2010-2012
CERTIFICATES AND RECOGNITION
Foundation of Shift Management January 13, 2018 - 2023
ServSafe International Food Safety January 21, 2018 - 2023
Employee of the Month for November 2015, April & November 2016,
& May 2017
TRAINIINGS &WORKSHOP
Cashier Suggestive Selling (Nov. 2017) Ms.Mylene Inalisan (Bk Training Manager)
Great Guest Service Workshop (Feb.2016) Mr. Mohamed Amed (Bk Training Manager)
PERSONAL DETAILS
JEANCAR BASBAS
OCTOBER 14, 1991
BU BRAIKA ST. ABU HAMOUR
DOHA, QATAR
Nationality: Filipino
*************@*****.***
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