Medical Billing Customer Service

Jerenia Pierson

**** ********* ****** **

Washington DC 20016

Tel: 301-***-****

********@*****.***

CAREER OBJECTIVE

Seeking a position with a progressive organization where I can utilize my experience and skills to grow and advance within. SUMMARY of QUALIFICATIONS

Multiple interoffice skills to include, MS Office, Internet, fluent typing skills, use of office equipment

ICD-9, CPT-4, Medical Terminology, Medical Insurance On line Claim Submission, Medical Billing, Medisoft Software and Surgical Equipment.

Effective communicator, excellent interpersonal and writing skills, customer service assistance to employees.

Detail oriented proficient at multi-tasking while balancing competing priorities and tight deadlines. EMPLOYMENT HISTORY

People Ready, General September 2013 - Present

Drive vehicles at Car Auction for CarMax. Vehicles to include Trucks, SUV and various cars.

Worked with National Security Agency for repairing and restoring sound chamber utilizing PPE Gear. To include Industrial Respirator (mask), hazmat suit, safety goggles for eye protection, bouffant cap and shoe covers.

Flagging License acquired through American Traffic Safety Service. Utilized radio to direct traffic.

Manufacturing and Production Work. Service Industry to include hospitality and events. Command Center, Driver July 2013 – November 2016

Driver at Manheim Car Auction. Conveying luxury vehicles and used cars for the purpose of purchase by car dealer.

Move vehicles throughout parking facility categorized by repossession from various banks such as Capitol One, Wells Fargo and etc. Transported vehicles to be detailed, inspected and repaired by mechanic shop. Admiral Security, Security Guard January 2008 - Feb 2012

Maintained security post including the monitoring of surveillance devices.

Issued visitor badges and ensures visitors sign-in/out daily. Completed rounds of the entire building daily in the morning and evening, securing the computer room and doors.

Cooperated with police, fire and other safety personnel in problems affecting establishment. Reported irregularities to the Director of Facilities and General Services. Completed written incident reports which are given to the Security Staff and Property Management. Maintain daily security log noting; rounds, unusual items, deliveries, and incidents. Verified nature of visitor's request by contacting appropriate department personnel. Directed visitors and delivery personnel to various parts of the building. Monitored front and back door to ensure no removal of property.

George Washington Medical Faculty, Orthopedic Intern June 2009 - July 2009

Submission of claims for appeals utilizing codes for inpatient and outpatient billing

Patient Review Billing/Appointment Scheduling

Posting Payments- Fee tickets working with Touchworks software.

Typed correspondence for collections, answered phones, fax, copier and utilized 10-key. Kelly Services, General Clerical May 2006 - June 2009

Transcribed data from medical records regarding patient information into database.

Coordinate mailings, answering phones and traveling to collect data.

Maintained the confidentiality each record using HIPPA guidelines. Accurately arranged medical files in alpha, numerical, lateral and vertical order.

Metro (WMATA), Receipts Disbursement Administrator January 2005 - July 2005

Performed daily reconciliation for Metro Authority and completed bank generated transactions.

Utilized MS Word, Excel, Quickbooks and Outlook, specialized software including Bottom Line and People Soft.

Conducted typing of checks to produce Metro Authority payments in accordance with procedures for salary advancement, garnishment and vacation.

Distribution of payroll to divisions, offices, employees and outside contractors. MVM Security, Security Guard May 2002 - June 2004

Provided security monitoring on the National Institute of Health (NIH) Campus.

Performed inspections, checking for bombs, weapons and contraband. U.S. Postal Service, Postal Clerk March 1989 - April 2002

Sorted incoming and outgoing mail by operation of electro-mechanical keyboard (10- key).

Input data sensitive mail into computer Certified, Registered, Insured and Collections on Delivery

Loaded labels and related consumable items on machine equipped with bar code utilizing bundle machine.

Lifting of 50 lbs - 70 lbs of mail sacks and bins.

Expedited personalized scheme (3) consisting of 200 – 1200 street addresses. Performed clerical duties.

Deliver mail to residences and business establishments along specified routes by driving postal vehicle and walkingusing a combination of satchels, carts and small hand trucks. Sorted mail for delivery, arranging it in delivery sequence. Obtained sign receipts for registered, certified, and insured mail and complete any necessary paper work.

Dock clerk/ writing and inputting trip tickets into a system. Applied basic arithmetic compilations of percentage of mail dispatch. Record route/truck number, time of dispatch and arrival, calculation of load, destination and finally sealing truck. Issued and record seals with serial numbers for proper inspection before departure. Form’s completions such as late arrival and extra trips performed by drivers. DDD Company/ Pitney Bowes, October 1988 - July 1989

Sorted and distributed interoffice mail throughout the Department of Justice under Attorney General Richard Thornburg. Processed incoming and outgoing insured, certified, express registered and special delivery mail and parcels according to postal regulations.

Received Supervisor training certificate. Coordinate the shutdown, start-up and changeover of production and conduct shift meetings. Posted assign days and time off according to mail volume. Sign monthly time and attendance record.

Assign certain duties to the employees, explaining how those duties are to be done.

Give the employees the information, technology and reference materials necessary to perform their jobs.

Prepared and processed necessary paperwork related to mail services; maintained records on quantities and descriptions of materials received and distributed.

Maintained safety standards under Postal and OSHA rules and regulation. Education

2007 – 2008 Career Technical Institute, Washington, DC Medical Billing & Coding

Certified Professional Coder/ MOA certified

Received a certificate in Medical Billing and Coding

Academic Achievement Award

Bladensburg Senior High School Diploma Bladensburg, MD

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