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Customer Service Manager

Conroe, TX
21,000 yrly
September 25, 2018

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Maryann Balboa

*** ***** ******

Conroe, Texas **303


Education: Graduated High School-Calhoun High School, Port Lavaca, Texas 77979

Attended Victoria College 1984 to 1985- Studied Business Administration

Work History: 9/1/1984 to 4/30/2018

Health and Human Services Commission, 608 N Loop 336E, Conroe, Texas 77301

Supervisor II- Supervised a unit of 4 to 6 Texas Works Advisors and up to 11 clerical staff. I completed daily reports for timeliness and completion of cases, completed case readings processed by advisors for accuracy and monitoring timeliness of eligibility determinations. Also monitored and supervised clerical staff handling front desk and providing excellent customer service and helping with completion of applications for assistance, inquired cases to answer clients inquires. Completed monthly and yearly performance evaluation for these staff to ensure all staff are meeting or exceeding in their performance of these functions.

Providing mentoring and needed training to help develop these staff with need to excel. Served as lead supervisor for the office and handled all assignments for the program area in absence of Program Manager for completion and answering all client complaints coming into the office and by phone. Ensured that all job functions are being performed in an excellent and proficient manner. I have worked myself up from a Clerk II, to an Advisor I, II and III and up to the position of a Supervisor in the past 33 years in this position.

Office Manager/Insurance Clerk:

Tyus Insurance Agency, Port Lavaca, Texas from May 1984 to Sept 1984

Assistant to owner of Tyus Insurance Agency ran the office, quoting insurance rates and premiums for auto/fire/home and casualty insurance for customers. Worked front desk, answered phones, did payroll and quarterly taxes for business, typed binders and insurance renewal policies, as well as assisted with any other duties as assigned. Had previously been employed with this same employer as an Insurance Clerk from May 1975 to Dec 1978.

Clerk II- North Carolina Department of Motor Vehicles- Jacksonville, NC

July 1982 to April 1984

I worked as a Title Clerk processing paperwork at front counter for vehicle registration and titles. Providing excellent Customer Services and calculating and collecting fess for the motor vehicle registration and titles adhering to North Carolina Motor vehicle guidelines and regulations. Processed paperwork and typed registration cards and paperwork for titles to be processed thru the dealerships and individuals.

Title Clerk- El Paso County Motor Vehicle Dept-Colorado Springs CO- Mar 1979 to May 1980

Duties consisted of working front desk counter for motor vehicle department figuring title fee and registration of vehicles, as well as collecting tax payments for property taxes. Completed typing of registrations, collecting fess and processing paper work vehicle titles as well as collected fees for property taxes as needed. Colorado included their taxes and property taxes with vehicle registrations and property statements.

Clerk II- Defense Communication Agency- Patch Barracks, VA- Jan 1978 to Dec 1978

Completed travel reports and entered all summary reports as provided by military service personnel in conjunction with satellite communication department of the US Government. This consisted of Security Clearance reports and confidential information pertaining to satellite reports accumulated by staff.

Retired from the State of Texas in 2009 and returned back to work with them in 12-2009 until recent resignation 4/30/2018.

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