Cell: 801-***-**** - firstname.lastname@example.org
Dynamic Hotel Manager skilled in developing and training teams, effectively controlling
costs and achieving year over year revenue and high guest satisfaction ratings in competitive environments. Excellent communicator, passionate about fostering a positive and results-oriented team culture. Natural leader committed to excellence in service.
High Ethical Standards
Meet & Exceed Expectations
Extremely Value Oriented
Strong Problem Solver
Recognized Personal Image
Excel at Turnaround Situations
03/2018 to 09/2018 Task Force Manager/GM –Saint Matthews House Naples
Hired to establish and direct hotel operation for multi-purpose property.
Implemented hotel/hospitality standard throughout all operating departments.
Charged with all planning and development of operational objectives.
Created budget and associated performances.
06/2017 to 12/2017 Project Manager/General Manager – Naples Holiday Inn Express
In charge of day to day hotel operations for the ownership group.
Work with project manager and others in scheduling day work assignments.
Contacted and set-up vendors for after hotel opening.
Worked with Brand Manager’s in meeting HI Express standards.
08/2008 to 08/2015 General Manager Sheraton Hotel – Salt Lake City, Utah-Driftwood Hospitality
362 room full service hotel.
Responsible for $14 million dollar renovation.
Set new standard for operating, directing and meeting expectations of guests, associates, brand and ownership.
12/2005 to 08/2008 General Manager DoubleTree Houston Airport – Driftwood Hospitality
General Manager of upscale 314 room full service hotel.
Responsible for conversion from Hyatt Hotel to DoubleTree Hotel.
Over see, direct and complete 6 million dollar renovation.
Re-energize management and staff to new flag objectives.
Build sales by converting existing business as well as finding new accounts and corporate guest to meet financial objectives of ownership.
01/2001 to 12/2005 Regional Director of Operations Crowne Plaza Houston – Driftwood Hospitality
Area Managing Director of three full service Holiday-Inns, two Marriott Courtyards and one Marriott Residence Inn and a Crowne Plaza Hotel.
Responsible for day-to-day operations of all seven hotels, staffing, quality and standards and all of Revenue Performance.
Extensive travel required to handle multi-tasks.
Improved customer service ratings through assisting properties in sitting new Standards of Operation that had not been the prior Hotel Culture.
Brought a new and exciting passion to the hotels I was responsible for, developed an excellent staff of committed hospitality professionals.
02/1995 to 01/2001 General Manager Holiday Inn Denver – Denver, Colorado
General Manager of 400 room full service hotel.
Direct and manage all functions of hotel - report directly to ownership.
Responsible for $12,000,000 in gross revenue while controlling all expense area and meeting profit objectives of ownership.1999 Operating Results 80% Occupancy House Profit 48%.
04/1994 to 02/1995 General Manager Northglenn Holiday Inn – Northglenn, Colorado
General Manager of 246 room full service hotel.
Responsible for $5,000,000 hotel renovation.
06/1989 to 01/1993 Director of Food and Beverage Marriott City Center – Denver, Colorado
Four years Food and Beverage Director of the 614 room Denver City Center Marriott.
Managed $5,000,000 banquet and catering department.
Directed casual and fine dining restaurant including lobby lounge
Bachelor of Science: Marketing, Central Missouri University.