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Manager Customer Service

Fort Worth, Texas, United States
September 25, 2018

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Cell: 817-***-****


Summary of Qualifications

-Experienced in the areas of material, production, and inventory planning across a range of industries, including Government, Commercial and Oil Field Electronics, Home Improvement Products, Flavor Food Additives and Avionics Chemicals

-Proven success in meeting the Customers’ requirements through material forecast. Driven towards implementing practices that address root cause analysis in inventory purchase order delivery accuracy.

-Broad business acumen enabling successful collaboration with other business functions such as Finance, Quality, Purchasing, and Customer Service to address end-to-end operational challenges.

Professional Experience

PPG, Grand Prairie, Texas 2016-2018

Buyer Planner

-Researched and integrated planning and material procurement on contracts with United, American Airlines and Boeing. Evaluation included sourcing, new Supplier approval evaluation and implementation of planning factors specific to costs, price breaks for volume pricing, lead time, and minimum order quantities as well as order multiples.

-Reviewed and revised existing planning data on contract with Northrop Grumman in Lake Charles Louisiana. The results provided a cost savings for the Customer as well as reduction in lead time, and material scrap due to expiration.

-Developed process documentation for key aspects of my role that included procurement, new item number creation, forecast planning, new Supplier documentation, Supplier and Customer return and programs that highlighted incorrect data entry.

-Tyco Mansfield, Texas 2015- 2016

Buyer Planner- Contractor

-Developed cycle count program through report development using consumption and ABC manufacturing planning. This enabled the Production Teams’ ability to increase inventory accuracy and pinpoint re-occurring order entry issues.

-Improved the company’s material planning data through analysis of production consumption; revised supplier lead-times, seasonality, and obsolescence. Progressive planning on this strategic element enabled the Planning Teams’ proactive procurement rather than reactive.

-Developed and implemented a return to Supplier process within the Company guidelines and best business practices. This closed the previous non-traceable practice.

-Designed with data base Super User reporting tools to address critical daily activities such as open commitment reports listing all open purchase orders, critical path shortages and releases. This enabled Supplier development through research of root cause issues for late deliveries as well as quality rating systems

Firmenich - Plainsboro, New Jersey 2009 - 2014

Material Purchasing Planner

-Developed cost effective planning and maintenance tools to meet forecast and purchase order release related to 660 unique item numbers at $2.5 million in annual purchases. Results were achievement of Company month-on-hand (MOH) target.

-Led Quality, Purchasing, and Shipping/Receiving Teams in research of root cause analysis for resolution for Supplier non-conformance. This was inclusive with corrective action for proactive resolution. Statistical analysis with the Suppliers addressed pattern driven failures and proactive change.

-Directed identification and reconciliation of Supplier blocked invoices, which enhanced the efficiency of the Company’s payment cycle.

-Created specialized reports to enable inventory and planning analysis for Teams to address specific issues in material planning as well as inventory processing cycle time.

-Developed Supplier relationship through pro-active communications. This included furnishing material forecast, phone, email or video conferencing meetings with joint ownership on cost reduction, planning and receipts to schedule.

Schlumberger Princeton Technology Center - Princeton Junction, New Jersey 2005-2009

Buyer/Planner and Production Planner

-Designed and implemented monitoring practices to evaluate suppliers’ performance regarding timely delivery and quality ratings. Results included an 18% improvement in both areas monitored.

-As Production Planner improved deliveries to the Customer through cycle time reduction by reducing WIP. Achievements in this role included a 23% improvement in inventory tracking accuracy.

-Analyzed and corrected accuracy of cycle time by reducing work in progress (WIP). This improved inventory management, product quality and throughput.

-Directed a warehouse reorganization of $24.0 million in inventory, which included design layout and identification of material to be transferred. Reorganization results included a 23% improvement in inventory tracking accuracy for the 1,200 part number facility.

Education & Advanced Training

-Attended University of Akron - Akron, Ohio

-Formal training and proficiency in Microsoft Office, Outlook, Excel, Power Point, SAP, MFG PRO, QAD MFG PRO, Six-Sigma, Inventory Management, Cycle Time Management.

-Previously held D.O.D. Secret Clearance

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