Manager Customer Service
Resume:
Curriculum Vitae
Name
:
Afzel Rafique Sayed
Permanent Add
:
C-102, Yashraj Park CHS,
Kasar Vadavli Thane West.
Pin Code 400615.Maharashtra India
MOBILE UAE
:
MOBILE India
:
:
*****.*****@*****.***
Languages
:
English, Arabic & Hindi
Visa Status
:
Employment Visa Transferable
COMPETENCIES
Excellent understanding of the market, with a key focus on customer service.
Natural creative flair and attention to detail.
Business Development, Sales and Client Relationship Management.
Enthusiastic and hard working, with excellent interpersonal skills.
Mature approach to work in high pressure environments.
Strong work ethic and capability to serve as a team leader or a member of a team.
Outstanding initiative, business acumen and the ability to think ‘outside the box.
Strong negotiation skills and extensive supplier relationship management experience.
Work Experience
Professional with over 16 years of experience in Industrial Catering and Retail in Food and Beverage Industry
At present working as an Operation Manager for Emirates Taste Catering Company in Al Ain since October 2017 till date. Over all supervising 3 Schools One University One hospital and one Corporate account.
Company : Elite RMC Abu Dhabi UAE
Designation : Operation Manager
Duration : Dec 2008 – Oct 2015.
Manages the day to-day operations of catering services in a restaurant, hotel, resort, or any other part of the hospitality industry.
Leading a team of chefs and catering assistants, catering managers with optimizing the quality of the food, service and performance of their outlets
The most important part of the job is achieving good quality at low cost and maintaining high standards of hygiene and customer satisfaction.
Maximize Company income generation.
Minimize and manage clients’ debts.
Maintain high level customer satisfaction by ensuring that excellent service standards are attained and maintained.
Establish and maintain sound business relationship with all clients to ensure maximum business retention.
Report on actual business income to immediate superior on monthly basis.
Effectively manage the operations assigned to ensure that high standards and operation controls are actually being maintained.
Visit the operation on site on a regular basis and discuss operational problems as well as decide corrective measures.
Comply strictly and at all time with government rules and regulations.
Prepare annual business plan and proposal for all clients and secure agreements for increase and renegotiations.
Have a sound understanding of contracts and ability to interpret and amend as per business requirement.
Develop new initiative in all aspects of the business.
Closely monitor the activity of business development.
Develop strong working relationship and a professional & ethical attitude with all employees associated with the business.
Maintained professional appearance at all times.
Participate in all schedule meetings.
Conduct meetings or lead group discussions in an effective and time efficient manner.
Preparation of monthly P&L report.
Company : Saudi Catering and Contracting Company
Designation : Location Manager
Duration : Nov 1998– July 2007
Serving for 500 to 7000 manpower in a day with five different kitchens.
Managing the unit within the allocated budget.
Ensuring all Dudley Catering Services policies and procedures, are followed in order to meet customer satisfaction.
To place orders with the relevant suppliers for stock of food, cleaning materials, equipment’s and stationery.
Completing all required paperwork.
To ensure quality and quantities of stock and its correct storage, in order to meet the required
legislation and to maintain the relevant records.
Adjusting staff hours when necessary, to meet the needs of the unit, in consultation with the
Project Manager.
Planning menus in consultation with chefs and ordering supplies as required
Hiring, training, supervising and motivating permanent and casual staff & Organising staff rotas.
Ensuring health and safety regulations are strictly observed, recorded and archived.
Monitoring the quality of the product and service provided.
Setting and monitoring budgets and maintaining financial and administrative records.
Company : Saudi Catering (Regional Training Centre) Gardez, Afghanistan
Designation : Operation Manager
Duration : Nov 2005 - Nov 2006
Serving for 400 manpower in day in two different kitchens (International Kitchen serving American Nationals and a Local Kitchen to cater to Local servings)
Maintaining store supplies, Stock rotation & Stock counting, Checking in all inwards goods. Manage time to ensure high priority work is completed,
Liaising with management on stock levels & staff performance.
Managing the unit within the allocated budget.
Ensuring all Dudley Catering Services policies and procedures, are followed in order to meet customer satisfaction.
To place orders with the relevant suppliers for stock of food, cleaning materials, equipment’s and stationery
Daily briefing the staff on HSE topics
Visit operations regularly, to check the operational controls and procedures.
Suggest improvements and instruct actions.
Helping hand to staff when required, collecting information’s and providing to senior operation
manager about the tenders & updating GPS file.
Educational & Additional Qualificati
Degree in Bachelor of Arts
Diploma in Food Service Management.
Diploma in Computer Application (Windows 95 Ms Office)
Completed HACCP Level 1 to 3 certification test from RMK Expert in UAE.
Holding valid UAE driving license (Type Auto).
Personal Details
Father’s Name : Mr. Rafique Sayed
Religion : Islam
Nationality : Indian
Marital Status : Married
Gender : Male
Date of Birth : 10 May 1972 (Vasai, MS India)
Passport Number : H– 0591024
Date of Expiry : 23 – 12 –2018
Afzel Rafique Sayed
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