Customer Service Sales
Resume:
KENNETH WILLIS
Fort Worth, TX 76116
Cell: 817-***-****
**********@*****.***
SUMMARY
Accounting Professional with 10+ years of experience working specifically in Accounts Payable and Accounts Receivable for 5+ years. Proficient in MS Office with intermediate experience with MS Excel. Experienced dealing with a high volume of invoices, batch processing and verifying receipts. Ability to work efficiently and effectively with all levels of management and staff. Technical skills are very high as well with excellent communication and interpersonal skills.
TECHNICAL SKILLS
AS400 systems, Microsoft Publisher, Word, Excel, PowerPoint, Outlook, Peachtree, QuickBooks, Point of Sale (POS), Client Management (CM), Systems Applications Products (SAP), James D. Armstrong software (JDA), Chain Drive Accounting software (CD)
PROFESSIONAL EXPERIENCE:
AMAZON
Fulfillment Associate 11/16 – 08/17
Provided quality customer service with each out-going order shipment.
Reviewed and processed customer’s orders for shipment according to Amazon packaging standards and requirements.
Upheld and exceeded hourly packaging quotas with an average of 650 - 700 packages processed per hour.
Maintained a 100% accurately of package documents that are included with shipments per customer’s request.
FINANCIAL ADDITIONS
Account Payable Specialist 08/15 – 01/16
Received, verified and documented invoices and PO requisitions for goods and services obtained and received.
Prepared and entered alpha/numeric batches of invoices data entry for payment.
Processed 2-way, 3-way and standard invoices using James D. Edward (JDE) software with an average of 125-130 invoices processed per day.
Proficient with working and maintaining a high attention to detail and accuracy in a fast pace environment.
Reconciled invoices with statements and verifying accuracy of related documents and information to resolve all 15-30day past due outstanding invoices.
Liaison between vendors and internal teams to improve systems and resolve discrepancies.
Consistent with maintaining priority check requests for end of week check run deadlines.
THE ART INSTITUTE OF CHICAGO, IL
Accounting Clerk 02/11 – 05/15
Processed company’s vendor invoices and purchase order invoices including receiving and researching each invoice for validity and accuracy.
Prioritized invoices according to cash discount potentials and payments to ensure all discounts of invoices are applied according to policies and company invoice net contracts.
Processed 2-way, 3-way P.O. matching invoices up to 30 plus line items using (JDE) software and Chain Drive (CD) software.
Processed weekly vendor check run deadlines for verification of invoice totals, signatures and mailing distributions maintaining 95%-100%
Maintained vendor files thoroughly and accurately by means of quality control of all invoices and purchase orders to ensure duplicate payments were prevented.
Provided management with weekly reports on all 15-30day past due invoice status reports.
Instrumental with conversion of JDA accounting software to Chain Drive software while maintaining quality and efficiency for payable processing check runs.
THE ART INSTITUTE OF CHICAGO, IL
Receiving Clerk 07/10 – 02/11
Compared identifying information, item counts, measures of items incoming to verify information against bills of lading, packing lists, P.O.’s and other records for accuracy.
Unpacked and examined incoming shipments, rejected damage/overage items, recorded shortages and correspond with vendor and purchasing department to rectify damages and shortages reports.
Consistently displayed a strong sense of professionalism while communicating with outside logistics companies to maintain delivery on-time commitments.
Accurately received and processed incoming shipments in JDA software system to route items to corresponding warehouse locations, stores and departments.
TARGET CORPORATION
Backroom Team Member 10/08 – 08/09
Processed computer-generated reports for warehouse merchandise item pulls for sales floor restock.
Pulled and distributed retail items for flow and control of restock sales floor merchandise.
Maintained sales floor customer service, stock balance inquires and Point of Sales for customer cash/credit card retail sales purchases.
RUGGED LINER
Warehouse Personnel 02/07 – 04/08
Inspected physical conditions of warehouse parts coming off production lines for quality control.
Prepared work orders for pulling and requisitions for bed liner shipments.
Execute cycle counts and year-end inventory to ensure all levels of inventory accuracy.
Conferred with department heads to ensure coordination of warehouse activities with production, locations and inventory assets.
HOUGEN MANUFACTURE
Shipping/Receiving/Inventory Supervisor 10/05 – 08/06
Managed daily operations of shipping, receiving and inventory departments for maximum effectiveness of all departments.
Assisted with all aspects of management for ongoing maintenance of supply levels and equipment in each department for employee related issues on all aspects related to each departmental function.
Instrumental in the initiation of Hougen Manufacture companywide cycle count of over 2000 manufactured parts of specialized drill bits and company assets totaling over 400.5 million dollars.
Investigated inventory discrepancies (shortages/surpluses), analyze variances to make necessary system adjustments and recognize root causes to prevent repeated inaccuracies.
EDUCATION
Baker College/Legal Aspects of Human Resources - Certificate - January 2007.
Baker College/Business Management - College Credits received - August 2005.
American Express/Accounting Clerk Training - Certificate - March 1999.
United States Air Force/Professional Military Education - Diploma - April 1985.
United States Air Force/Inventory Management Specialist - Diploma - March1982.
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