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Customer Service Manager

Atlanta, Georgia, United States
September 25, 2018

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Shanquelia Cook

Unarmed Officer

Stone Mountain, GA 30083 - 678-***-****

> Six years of commended performance in key customer service and support roles

> Word, Excel, PowerPoint, Access, Outlook, ACT!, SQL

> Call Center Operations

> Employee of the Month 2004 to 2006

> World-Class Customer Service

> Troubleshooting and Problem Solving

> Up-Selling and Sales Support

> Technical and User Support

> Complaint Handling

> Reports and Documentation

> First Aid CPR AED


Unarmed Officer

METRO SECURITY - Atlanta, GA - 2013 to May 2013


K-9 Enforcement Security 05-2013- 2013 Dunwoody, GA

> Unarmed Officer

> Maintained the safety and security of visitors and staff at assigned facility.

> Enhanced security by patrolling the parking lots, directing traffic and providing requested directions.

> Inspected visitor's identification badges and personal items prior to granting access to facility.

> Completed incidents reports and quickly notified manager of the situations.

> Kept daily activity logs.


Popeyes - Decatur, GA - November 2012 to May 2013

Professionally greeted customers in the restaurant took and rung up orders and processed payment.

> Verified the accuracy of orders prior to presenting to customers.

> Accepted payment from customers and made change as necessary.

> Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.

> Quickly cleaned up spills and removed trash from dinning area. Office Assistant (Volunteer)

Partnership for Community Actions - Decatur, GA - August 2010 to March 2013 Professionally answered phone and transferred calls to appropriate staff.

> Filed confidential documents.

> Assisted teachers in classroom with implementing activities for Pre-K and Early-Headstart children.

> Created promotional advertisement for various fundraising events. Cook

Wendy's - Decatur, GA - September 2012 to December 2012 Verified customer's orders prior to preparing to their requests.

> Placed meat or filling and garnish, such as chopped or sliced onion and lettuce, between bread slices.

> Prepared garnishes for sandwiches, such as sliced tomatoes and pickles.

> Fried hamburgers, bacon, and steaks, for hot sandwiches.

> Kept area clean and sanitized.


Pizza Hut - Atlanta, GA - March 2012 to May 2012

Ensured that each customer received outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid menu knowledge and all other aspects of customer service.

> Followed detailed instructions in preparing pizzas according to customer's requests.

> Processed cash and credit card transactions.

> Balanced cash drawers at the beginning and end of shifts.

> Answered company phone call and took customer orders. Group Leader

DeKalb Medical Hospital - Decatur, GA - September 2007 to June 2009 Assisted Manager with day to day EVS functions.

> Trained staff regarding company's policy and procedures.

> Maintained all training records for new employees.

> Responsible for QA room checks, until inspections and weekly rounding. Account Representative

Advance Payment Systems - Douglasville, GA - May 2005 to August 2006 Account Holder

> Processed 100 inbound and outbound calls soliciting donations of various household items

> Renewed customer's accounts by updating information or completing requests for removal from the system.

> Professionally resolved client complaints.

> Generated new client referrals.

> Answered a multi phone line system.


Certificate in Automotive Repairs

DeKalb High School of Technology North-Dunwoody - Dunwoody, GA 2002 to 2003

Certificate in Nursing Assistant

DeKalb Education Center - Decatur, GA

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