Stone Mountain, GA 30083
email@example.com - 678-***-****
> Six years of commended performance in key customer service and support roles
> Word, Excel, PowerPoint, Access, Outlook, ACT!, SQL
> Call Center Operations
> Employee of the Month 2004 to 2006
> World-Class Customer Service
> Troubleshooting and Problem Solving
> Up-Selling and Sales Support
> Technical and User Support
> Complaint Handling
> Reports and Documentation
> First Aid CPR AED
METRO SECURITY - Atlanta, GA - 2013 to May 2013
CURRENT NE ATLANTA, GA
K-9 Enforcement Security 05-2013- 2013 Dunwoody, GA
> Unarmed Officer
> Maintained the safety and security of visitors and staff at assigned facility.
> Enhanced security by patrolling the parking lots, directing traffic and providing requested directions.
> Inspected visitor's identification badges and personal items prior to granting access to facility.
> Completed incidents reports and quickly notified manager of the situations.
> Kept daily activity logs.
Popeyes - Decatur, GA - November 2012 to May 2013
Professionally greeted customers in the restaurant took and rung up orders and processed payment.
> Verified the accuracy of orders prior to presenting to customers.
> Accepted payment from customers and made change as necessary.
> Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
> Quickly cleaned up spills and removed trash from dinning area. Office Assistant (Volunteer)
Partnership for Community Actions - Decatur, GA - August 2010 to March 2013 Professionally answered phone and transferred calls to appropriate staff.
> Filed confidential documents.
> Assisted teachers in classroom with implementing activities for Pre-K and Early-Headstart children.
> Created promotional advertisement for various fundraising events. Cook
Wendy's - Decatur, GA - September 2012 to December 2012 Verified customer's orders prior to preparing to their requests.
> Placed meat or filling and garnish, such as chopped or sliced onion and lettuce, between bread slices.
> Prepared garnishes for sandwiches, such as sliced tomatoes and pickles.
> Fried hamburgers, bacon, and steaks, for hot sandwiches.
> Kept area clean and sanitized.
Pizza Hut - Atlanta, GA - March 2012 to May 2012
Ensured that each customer received outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid menu knowledge and all other aspects of customer service.
> Followed detailed instructions in preparing pizzas according to customer's requests.
> Processed cash and credit card transactions.
> Balanced cash drawers at the beginning and end of shifts.
> Answered company phone call and took customer orders. Group Leader
DeKalb Medical Hospital - Decatur, GA - September 2007 to June 2009 Assisted Manager with day to day EVS functions.
> Trained staff regarding company's policy and procedures.
> Maintained all training records for new employees.
> Responsible for QA room checks, until inspections and weekly rounding. Account Representative
Advance Payment Systems - Douglasville, GA - May 2005 to August 2006 Account Holder
> Processed 100 inbound and outbound calls soliciting donations of various household items
> Renewed customer's accounts by updating information or completing requests for removal from the system.
> Professionally resolved client complaints.
> Generated new client referrals.
> Answered a multi phone line system.
Certificate in Automotive Repairs
DeKalb High School of Technology North-Dunwoody - Dunwoody, GA 2002 to 2003
Certificate in Nursing Assistant
DeKalb Education Center - Decatur, GA