Lacey, Washington – 98516
● Bachelor of Commerce from Osmania University India
● Master of Marketing Management (Distance) from Pondicherry University India
●Certified Software professional from NIIT (National Institute of Information Technology), India.
●MS Word, Google Sheets, Power Point, MS Excel, Social Media, Outlook etc.
Worked as a Telemarketing Executive which dealt with Home loans, Insurance Policies, Credit and Debit cards at Crux Management Services (India) for 4 years. (2006-2011). It is a Consultancy firm which provided Human Resources/ IT Resources to Tata Consultancy, Wipro, Tech Mahindra etc. It also had Sales and Marketing Team. Has also little experience as an Office Assistant.
Nature of Work:
●Making cold calls and receiving calls to/from potential customers.
●Supporting Customers through Chat and Calls.
●Follow up the customers with leads regarding Insurance and Home loans.
●Maintaining day to day reports.
●Coordinating with other units.
●Maintaining and updating the same on Database.(worked on Compass 360).
●Preparing Documentation .
●Sending mails and responding to the mails.
As a person I have good communication skills, I always had to work within a deadline. I determine the time taken to finish the work based on my understanding of the requirements. I always finish my projects on time. I enjoy working in a team environment and also like to take up challenges with minimum guidance. I’m a Quick Learner.
Name: Sowmya Chetlapalli
Marital Status: Married
Phone no: 360-***-****
Languages known: English, Hindi & Telugu