Customer Service Social Media
Resume:
CHELSEA WILHELM
Louisville, KY 502-***-****
*******.*******.*@*****.***
EXPERIENCE
**/****-**/**** ********* POSITION
HOSPITALITY SPECIALIST, Robert Half-office team
Placed and picked up catering orders for client meetings.
Set up lunches, breakfasts and provided/served refreshments.
Maintained cleanliness and stocked meeting rooms throughout the work day.
Maintained clean and professional appearance along with a smile and positive attitude.
Provided excellent customer service and communication skills.
Listened to customers and understood inquiries/requests in order to provide the best assistance for meeting room set-ups and clean ups.
Acknowledged customers entering and exiting the kitchen area.
Preformed office tasks including responding to emails, updating information, restocking items, sending faxes and making copies for customers.
12/2017-3/2018 TEMPORARY POSITION
MEDICAL RECEPTIONIST, HEALTH CENTERED CHIROPRACTIC
Greet and check-in patients and collect personal, medical and insurance information.
Schedule, and verify patient appointments.
Maintain patient flow by communicating patient arrivals or delays.
Use Chiro-Touch software to manage patient records and files.
Manage office and medical supply inventories; receive deliveries and organize supplies in stock and exam rooms.
Facilitated daily administrative functions.
Collected patient co-payments and recorded payment transactions.
01/2017-9/2017
FRONT DESK RECEPTIONIST, White lodging
Greet and register guests in a 300+ room hotel with friendliness helpfulness, efficiency and knowledgeability, memorizing faces and names to ensure each guest has the best experience during their stay with the hotel.
Demonstrated proficiencies in phone operation and front-desk reception in a high-volume environment.
Calmed upset guests, researched and rapidly solved problems and rebuilt trust to prevent the loss of key accounts and guests.
05/2015-11/2016
HR ASSISTANT/RECRUITER, ADECCO USA
Held daily meetings with all levels of management to develop and implement staffing plans for the week.
Created an inventory of qualified temporary employees sufficient to meet current and future client demands.
Searched and located potential candidates through the internet (Monster, Career Builder and Indeed) internal database, networking, job fairs, social media and employee referrals.
Hired applicants through a process of sourcing, screening and interviewing. Assessed abilities, skills and verified work history.
Conducted new hire orientation once hired and was responsible for all aspects of hiring and ending assignments.
Responsible for coordinating interview and orientation days for applicants and new hires. Added applicant information into computer database and maintained tracking system.
Kept track of pre-employment compliance forms, onboarding, background checks, drug tests and employment verifications.
Managed employee attendance.
Regularly followed up with employees to verify they were meeting the client's expectations and solve any problems or complaints.
Coached associates and held them accountable for any attendance or behavioral issues. Worked closely with client supervisors to ensure safety of employees in the work area.
Seasonal Position 01/2015-05/2015
DATA ENTRY CLERK, PENSKE LOGISTICS
Responsible for daily and weekly driver dispatch logs. Routed and linked inbound packing slips, invoices and BOLs (bill of ladings) for manifests. Filed completed paperwork into corresponding route files.
Managed front window tasks, including handling multiple phone calls, distributing corresponding paperwork to drivers, contacting guardhouse or dock station for inbound and outbound loads needing door assignments for specific driver routes.
Maintained status of loads (trailers) throughout the night, while running route headers and keeping the front desk clean, organized and stocked for the day shift.
EDUCATION
MAY 2013
ASSOCIATES IN SCIENCE, Brown mackie university
MAY 2009
HIGH SCHOOL DIPLOMA, cheyenne central high school
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