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Customer Service Manager

Benton Harbor, MI, 49022
September 22, 2018

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Benjamin Light

*** ******* ******, ****** ******, MI 49022 269-***-****


Actively seeking a position in Supervision.

Qualifications Summary

Supervised 15 plus employees in day to day work environment.

Scheduled production.

Customer service for production order creation and staging.

Scheduled truck pickups and expedites.

Inventory control, cycle counting and 4 wall inventories.

Warehouse layout and staging.

Know first in first out system and experienced with lean manufacturing.

Know how to do purchase orders, material handling and ordering for manufacturing.

Driven forklift for 20 years in a warehouse environment for the automotive industry.

OSHA 10 hour training.

CPR/First Aid and AED certified.

Certified to give forklift licenses.

Certified to ship hazardous materials with UPS and Fed EX ICAO/IATA standards.

Professional Experience

Shipping Supervisor

New Products Corp

Benton Harbor, MI 08/20/18 to present

Manage the shipping department schedule pickups and deliveries to outside suppliers

Scheduled overtime and vacations for 7 employee’s

Scheduled die cast and machining presses according to EDI.

Maintain inventory of packaging, skids and the outside warehouse

Worked with Odyssey MRP system

In charge of making reports and spreadsheets in Excel.

Outbound Supervisor

USF Holland

South Bend, IN 07/30/2018 to 08/17/18

Scheduled and load all freight going to other terminals, I was over 45 total union employees.

Warehouse Safety Manager

Ausco Products Inc.

Benton Harbor, MI 09/25/2017 to 07/14/18

Managed the shipping department handled carriers, receiving material, Inventory control, cycle counts, negotiated contract with Fed EX.

Managed the assembly of kits and scheduled overtime.

Pulled stages and orders for the floor to run.

Set up Kanban system for packaging.

Set the safety committee.

Put safety procedures in place.

Safety Audits.

Ordered safety supplies.

Worked with Infor Mapics MRP system.

Warehouse Manager

Dimplex Thermal Solutions

Kalamazoo, MI, 08/01/2016 to 05/19/2017

Controlled all functions of shipping and receiving.

Rearranged warehouse to give more room.

Helped implement better procedures for inventory control.

Improved organization and control of inventory.

Worked with Infor MRP system.

Shipping Supervisor

JVIS Manufacturing LLC

Benton Harbor, MI, 12/17/1995 to 08/01/2016

Supervised shipping department.

Promise requirements and answer for shortages for Chrysler, Ford and Visteon.

Handled scheduling trucks and expedites.

Answered Smart tickets and 8D violations for shortages.

Drove forklift.

Worked with CMMS, CMS and MRP systems.

Education and Certifications

High School Diploma Hartford High School Hartford, MI-1994

Business Management Degree LMC Benton Harbor, MI- In Progress

Cad Certificate Lawrence Votech Center Lawrence, MI-1994

Leadership and Supervisor Training LMC Benton Harbor, MI-2002

Ford Customer Service Training JVIS Manufacturing LLC Benton Harbor, MI-2002

Kanban and Hazmat Training JVIS Manufacturing LLC Benton Harbor, MI-2002

IATA Certified for Shipping of Hazardous Materials Dimplex Kalamazoo, MI-2016

Forklift Training Certified Ausco Products Benton Harbor, MI-2017

OSHA Certification-10 hour Ausco Products Benton Harbor, MI-2018

Volunteer Experience

Building homes for Habitat for Humanity.

Cleaned fire trucks for Hartford Fire Department.

Coached little league baseball for Watervliet Elementary Schools.

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