Customer Service Sales
Resume:
Muhammad Jawad Rashid
Block **, Sargodha, Pakistan
Mobile(PAK) : +92-307*******
E mail : ******************@*****.***
Objective:-
Seeking a senior position in an organization with growth potential where creativity, team spirit, dedication and sincerity are well appreciated, where I can best utilize my knowledge and experience in the areas of Operations and Customer Service.
ProfessionalExperiences:-
AL Qudrah Car Rental L.L.C
Since 2004 AL Qudrah car Rental are striving to become one of the leading vehicle rental agencies in the UAE. Offering first class rental service that customers have come to expect and extending that service in UAE.
Designation: Sales & Operation Supervisor March 2015 up to December 2016 Key Activities:
Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
Makes telephone calls and in-person visits and presentations to existing and prospective customers.
Oversee directly related to making products or providing services.
Direct and coordinate activities of businesses or departments concerned with the operation, pricing, sales or distribution of cars.
Manage staff in preparing work schedules and assigning specific duties to the drivers.
Finalising the routine issues of concerned departments on as and when basis without any time bounds.
Responsible to maintain all the vehicles in excellent condition so as to meet the satisfactory level of high end customers.
MGM LIMOUSINES
One of the leading companies in UAE that is serving and providing exotic and luxury mode of transport to our loyal customers who enjoy driving or being chauffeur driven. They have a fleet of premium and luxurious vehicles on-board to meet and serve the customers instantly. Designation: Sales cum Operation Supervisor March 2014 up to March 2015 2
Key Activities:
Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
Makes telephone calls and in-person visits and presentations to existing and prospective customers.
Oversee directly related to making products or providing services.
Direct and coordinate activities of businesses or departments concerned with the operation, pricing, sales or distribution of cars.
Manage staff in preparing work schedules and assigning specific duties to the drivers.
Finalising the routine issues of concerned departments on as and when basis without any time bounds.
Responsible to maintain all the vehicles in excellent condition so as to meet the satisfactory level of high end customers.
Premier Limousine &Luxury Car Rental
One of the leading companies in UAE that provides chauffeur driven services in luxury vehicles catering the high end individuals, Corporates and Multi-national delegations managed by Net Tours operated inMiddle East & China.
Designation:Operation Supervisor and Airport CoordinatorAugust 2011–Sept 2012 Car Rental Agent – Zabeel Saray Hotel October 2012 – Feb 2014 Key Activities:
Finalising the routine issues of concerned departments on as and when basis without any time bounds.
Responsible to increase sales of the company by interacting with existing clients and expanding the services to new clients.
Finalising the employee duty shifts, managing attendance and leave schedules.
Analysing the GPS tracking, Salik, fuel & communication reports of vehicles for improving vehicle utilization and reducing the expenses.
Organize vehicle inspections on regular intervals and implement necessary actions.
Promoting quality culture and policies by training the workforce in concerned departments.
Responsible to maintain all the vehicles in excellent condition so as to meet the satisfactory level of high end customers.
Providing necessary guidance to the Customer service staff to understand the needs of the customer and act accordingly.
3
Diamondlease LLC
One of the leading Rent A Car and leasing companies in UAE that provides chauffeur driven & Self drive managed by Al Habtoor Group
Designation:Airport Coordinator December2005 – March2011 Key Activities:
Coordinate the drivers for the customer’s arrival at the airport
Opening doors for the customers as they board the car and ensuring that they are comfortable during the entire journey.
Assisting the customers to alight safely at their destination.
Checking the car to ensure that it is in good condition at all times. Academic Qualifications and Special Skills:-
MS-Dos based Software Programming, MS-Office Applications
Computer Literate (Microsoft System, MS Word, MS Excel, PowerPoint and Internet.
Typing Speed – 50 WPM
Strengths:- _
Fourteen years of experience in various sectors of Automotive & Transportation industry.
Familiar with UAE federal transportation policies and regulations
Excellent command on written and verbal communication in English
Possess excellent management and interpersonal skills
Ability to plan the operations to the best cost effective manner
Highly skilled in handling multiple tasks as well as achieving targets in a timely and consistent manner
Confident decision making
Proven capacity to approach problems effectively and creatively
Proven ability to direct and lead others to produce the best results. Personal Details:- _
Father’s Name : Rashid Chiragh
Date of Birth : August 25, 1984
Nationality : Pakistan
Religion : Islam
Sex : Male
Marital Status : married
Language Known : English, Hindi & Urdu
Passport & VISA Details:-
Passport No. : BC 9841852
Place of Issue : Pakistan
Visa Status : Employment
Driving License No. : 922425
Type : UAE Light Vehicle No. 3
Muhammad Jawad Rashid
Applicant
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