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Employee Relations Management

Houston, TX
September 22, 2018

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Lisbeth Villatoro

***** ******* ***** **/ **** Texas 77449 Cell: 832-***-****/713-***-****

HR Professional

Highly motivated, HR professional with over 8 years’ experience that involves strategic recruitment and the advisement of management in identifying, attracting, retaining and development a high-quality and diverse workforce to comply with the strategic vision of the company.

Proficient in:

Recruitment and selection

Onboarding Process

Compensation and benefit

Career path development, and planning

Training and development

Organizational culture and climate

Performance management

Process improvement

Professional Experience

2012–2017: HR Sinior Specialist-McDonald’s Mesoamerica-Guatemala

Lead the processes related to organizational design, talent acquisition, on-boarding, succession planning, performance management, diversity and inclusion, recognition programs, culture keeper, employee engagement, coaching and development, talent management, compensation and benefit, conflict resolution, performance and employee relations to assure alignments with strategic plans of the company.

Design and implement the on-boarding process for every level of the company

(the rotation was reduced by 20% during the first 2 months of key positions at medium level)

Design and implement the internship program

(15% of key positions were covered by candidates who were in the internship program)

Development Program

(90% of the key positions to the high level were fullfilled with internal members)

Recruitment & selection process by competencies that include skills development, corporate policy certification, profiles, and definitions of recruitment measurements

(during the first quarter of implementation 100% of hiring candidates were confirmed)

Lead the project of continuous improvement program in order to implement organization initiatives and assure alignment with strategic plans of the company

(systematization, higher productivity, employees focused)

Lisbeth Villatoro-HR Professional Page 2

2011–2012: Recruitment and Selection Specialist- Progress Group-Guatemala

Leader and develop the recruitment, selection, training, performance and development in the company.

Develop and maintain the recruitment and selection process

(During the first quarter of implementation there was an increase of 10% in the coverage of vacancies-20 to 30 positions contracted per month)

Development program (key position-9 box program)

(20% of vacant positions were filled with internal employees who were promoted, empower the organization’s members to perform their tasks properly- high productivity, motivation)

Onboarding process- Orientation

(retain talent, healthy organizational climate, dissemination, assimilation and maintenance of the company’s culture as well as its values).

Training process

2009–2011: HR Coordinator- Glaxo SmithKline Health Laboratory-Guatemala, El Salvador, Honduras

Talent development program

(85% of the key positions was covered with internal members-9 box)

Recruitment and selection by competencies at the regional level-North Cone

On-boarding and train new employees

Performance program

Implement company culture, values and policies

Retention and motivation programs

Corporate social responsibility programs

Administrative Management



Lone Star College (Tx 2018)

Advance English Program ESOL (still enrolled)

Mariano Galvez University

Bachelor Degree in Psychology

Human Resources

Knowledge tools

Success Factors, Taleo, SAP, MS Office-HR tools (9 box)

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