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Customer Service Manager

Location:
Mumbai, Maharashtra, India
Posted:
September 22, 2018

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Resume:

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Curriculum-vitae

VIOLET MATHIAS : secretary to the Chief Management

Naya-Daur CHSL, 1st Floor,

Flat No.11, S.V.Road,

Jogeshwari (West),

Mumbai – 400 102.

Cell :+91-989*******

Landline :+22-26798363

Email: ac64vg@r.postjobfree.com /ac64vg@r.postjobfree.com

Objective

To be a very reliable and efficient secretary to the chief of any reputed organization, Would like to add prosperity, professional value and wealth to any organization I join, using my experience, knowledge, hard work and secretarial skills.

Job

History:

1. AIRPAC EXPORTS : YEAR: APR’2002 TO NOV.2008 (6 YEARS) DESIGNATION : SECRETARY TO CEO

KEY RESPONSIBILITIES :

Maintaining Dairy / taking appointments.

Handling emails, correspondences, taking dictation (shorthand), messages, Booking Hotels for clients & Directors, Air tickets, Coordinating with clients international / local through emails/telephone/msn. Coordinating with various departments.

Daily Follow-ups / routine work.

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2.

TULSIDAS KHIMJI PVT.LTD: YEAR: DEC’1996 TO 31MAR2002 (5 YEARS) DESIGNATION : CUSTOMER SERVICE / SECRETATARY

KEY RESPONSIBILITIES

Interacting with Airlines / Customers via email / msn/ fax. Self-Correspondences

Keeping customer updated on cargo information.

Director’s Appointment for meetings/taking dictation/letters/sending

/email /various coordination.

Tracking details on internet regarding cargo.

fax

Feeding Sales details/invoices/data entries

3.

SAURASHTRA MARKETING CORPN: YEAR: OCT’1985 TO NOV.1996 DESIGNATION : SECRETATARY

KEY RESPONSIBILITIES

Assisting the Director /General Manager.

Taking Dictation / typing letters/ memos etc.

Coordinating / follow ups with clients on machinery /payments/ etc. Making Quotations/Order Confirmations/Proforma Invoices/Final Invoices etc for Paper Testing / Packaging Machineries.

Work Experience

• Total Experience – More than 15 years

Personal Details

Sex : Female

Category : General

Marital Status : Married with one teen aged daughter Languages Known : English, Marathi & Hindi

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Qualification Academic & Professional

GRADUATE : B.A – MUMBAI UNIVERSITY.

Technical Proficiency

Operating Systems : M.S.Office, Word, Excel, Power Point, Emails, Internet.

Secretarial : Shorthand /Typing – Clares, SecretarialSchool, Bandra.

Managerial Skills : Handling Tel’s, Answering calls, Replying Queries Filing etc from Bombay Management Association.

4. Worked for SELVEL PUBLICITY at Churchgate as “SECRETARY” since Dec.’2008 till August 2011

DESIGNATION : SECRETARY TO CEO

KEY RESPONSIBILITIES :

Maintaining Dairy / taking appointments.

Handling emails, correspondences, taking dictation (shorthand), faxing, letters etc.

Booking Hotels for clients & Directors, Air tickets, Coordinating with clients through emails/telephone/msn. Daily Follow-ups / routine work.

Daily routine of mail checking / forwarding to concerned departments and replying respective mails I am authorized to.

Current Job Profile

Working for Shri Hari Earthmovers Pvt. Ltd., Tardeo, Mumbai, SINCE Sep 2011 till date on tenders, emails, correspondences, bookings etc



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