Data Entry Customer Service

Location:

Monroe, GA

Salary:

Posted:

September 22, 2018

Contact this candidate

Resume:

EXPERIENCE:

**/**** – */****

(TEMP)

Bright From the Start (DECAL) Atlanta, GA

CAPS Intake Eligibility Specialist

Process initial and renewal CAPS scholarship administration applications to determine program eligibility for applications from an assigned region.

Perform tasks involving processing assigned electronic and hard copy applications. This includes contacting consumers employer, education institution and any other third party entity that may verify information.

Research using a variety of sources to complete, prepare, assemble, process and/or generate reports and other documents.

Revise, format, proofread and black-line documents

Diverse data entry using Excel and Access

Process MS Word, PPT and Excel in order to edit documents.

Respond to customer inquiries, provide consumer education regarding the CAPS program

04/17 – 08/2017

(TEMP)

Sava Senior Care Atlanta, GA

Administrative Assistant – Compliance

Answer and direct phone calls

Diverse data entry using Excel and Access

Process MS Word, PPT and Excel in order to edit documents.

Ensure project is completed within set deadline.

Mark corrections highlighted by clients and ensure they reflect in each draft

Write and distribute email, correspondence memos, letters, faxes and forms

Assist in the preparation of regularly scheduled reports

Develop and maintain a filing system

Update and maintain office policies and procedures

Revise, format, proofread and black-line documents

Maintain contact lists

Book travel arrangements

Provide general support to visitors

Act as the point of contact for internal and external clients

Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

04/16 – 02/2018

LawdocsXpress Monroe, GA

Legal Word Processor – Independent Contractor

Prepared, monitored and formatted legal documents complex in nature.

Developed Tables of Contents (TOCs) as well as Tables of Authorities (TOAs).

Converted effectually legal documents from Adobe PDF to Microsoft Word.

Created important legal documents for clients in MS Office following client specifications and macros norms.

Checked documents to assure all expectations of client are fulfilled within given timeframe.

Ensured appropriate workflow rules and regulations are followed.

Prepared legal documents after effectual scan using scanner equipment and clean up utilizing relevant software.

Provided assistance in word processing to legal department staff, lawyers secretaries and paralegals.

Ensured accurate preparation of legal documents after apt drafting, editing, formatting, proofreading available data.

Developed complicated documents in adherence with given specifications utilizing advanced software and word processing knowledge.

Used various software packages to transcribe tapes and converting documents.

Prepared financial statements, slide presentations, flow charts and other papers as assigned.

Recovered effectually legal document corrupted files as required.

Managed and monitored documents along with information confidential in nature.

04/16 – 07/16

Intelliteach, Inc. Atlanta, GA

Document Handling Specialist (Legal)

Serve as the initial contact for legal document and administrative tasks

Perform quick and accurate edits of complex legal documents, including application of styles and generating TOC/TOA

Diverse data entry using Excel and Access

Diagnose and fix problem documents

Document all work performed and requests for assistance in the incident management system

Revise, format, proofread and black-line documents

Process MS Word, PPT and Excel in order to edit documents.

Ensure project is completed within set deadline.

Mark corrections highlighted by clients and ensure they reflect in each draft

Create documents, spreadsheets and presentations per client request and instruction

Keep up to date on company provided training, reviewing knowledge base articles and developing knowledge for other Document Handling Specialist on firm and attorney preferences

Performs other duties as assigned

10/13 - 01/16

DTI Global Atlanta, GA

Senior Document Specialist/EDGAR Operator

Revise, format, proofread and black-line documents

Scan documents either for conversion to Word or emailing in PDF format

Process MS Word, PPT and Excel in order to edit documents.

Ensure project is completed within set deadline.

Diverse data entry using Excel and Access

Mark corrections highlighted by clients and ensure they reflect in each draft

Assist attorneys either in the OnDemand Center which involves all word processing functions and some secretarial functions, such as copying documents, answering phones and sending out documents via email

Analyzed, formatted and converted client’s source documents into an EDGAR-ready format utilizing MS Word 2010/2013, Romeo & Dyes (Forms 3, 4 5), EDGARizer/Profile for difficult ASCII conversions/editing, while coordinating with Customer Service regarding best conversion procedures.

Acted as a liaison between the Securities & Exchange Commission and Customer Service/clients, regarding general EDGAR questions, settling form type disputes.

25+ years of experience as a word processor in a legal or financial services organization

Expert knowledge of Microsoft Word, Excel, PowerPoint, Visio, Acrobat, OmniPage, and Outlook

Excellent work ethic and strong teamwork skills in a high volume, minimally staffed environment

Flexible, organized, able to work under pressure and meet deadlines with a calm, pleasant demeanor

Works with minimal supervision, make independent, well thought out decisions and troubleshoot documents

Strong written and verbal communication skills with the ability to interact professionally with attorneys, staff and clients

Accurately type a minimum of 65 wpm or higher

03/08-06/12

Legal Word Processor/Independent Contractor

Employed on Long and Short term, Free-Lance/Temporary assignments

04/07-03/08

NELSON MULLINS, RILEY & SCARBOROUGH LLP Atlanta, GA

Word Processor/Commercial Real Estate

Performed various word processing tasks using Microsoft Office 2000 applications, including the following:

o Word

o Excel

o PowerPoint

o Visio

Transcribed recorded correspondence, meetings, discovery, and other dictated documents using a dictaphone

Rendered to operate various document scanning equipment.

Performed data entry of forms, routine correspondence and reports.

Process MS Word, PPT and Excel in order to edit documents.

Ensure project is completed within set deadline.

Diverse data entry using Excel and Access

Mark corrections highlighted by clients and ensure they reflect in each draft

Managed to file materials in accordance with standard procedures and locate them.

Maintained records of materials removed from files, date-stamp materials and type labels.

Performed document retrieval and purging consistent with detailed indexing policies and procedures.

Adhered to safety and security procedures to ensure document security and confidentiality.

Performed other duties assigned by Composition Supervisor/Coordinator

05/06-04/07

GREENBERG TRAURIG LLP New York, NY

Document Specialist/Edgar

Created and modified a variety of documents using the following Microsoft Office 2000 applications:

Diverse data entry using Excel and Access

Converted document to ASCII for filing with the SEC

Filed prospectuses, annual reports, etc. with the SEC using VAX (VPN)

Edited ASCII documents using EDGAREASE

Process MS Word, PPT and Excel in order to edit documents.

Ensure project is completed within set deadline.

Mark corrections highlighted by clients and ensure they reflect in each draft

Converted PDF documents to ASCII

Transcribed a variety of legally based recordings using Dictaphone and Verbatim

Performed other duties as assigned by Composition Supervisor/Coordinator

EDUCATION:

STRAYER UNIVERSITY Lithonia, GA

Masters – Technology in Education

Graduation granted: April 2013

05/04 CITTONE INSTITUTE Philadelphia, PA

PC Technical Support

Graduation granted: May 2005

Course Scope:

oWindows XP Home/Professional

oComputer Hardware Technology

oComputer Networking

oPC Troubleshooting

oPC Installation and Configuration

oUNIX

MONROE COLLEGE Bronx, NY

Bachelor’s Degree: Computer Information Systems – Granted 8/2002

Associate Degree: Office Technologies – Granted 9/1998 (Summa Cum Laude)

SKILLS:

o30+ years of word processing experience in a WP center or law firm

oTyping 75-80 wpm

oMOS Word Expert 2013

oMOS Excel 2013

oMOS PowerPoint 2013

oMicrosoft Access 2010/2013

oMicrosoft Publisher 2010/2013

oMicrosoft Visio 2010/2013

oDocXTools

oBest Authority

oNuance PDF

oAdobe Acrobat X/XI Pro

oWorkshare Compare/Deltaview

oEDGARizer/Profile

oEDGAREASE

oSECTION 16

oRomeo & Dyes

oPC DOCS, Imanage

oAdobe Photoshop Element 12/13

oExpress Scribe

oGoFiler Complete

oStrong editing and formatting skills with ability to create TOC/TOAs, apply styles and conduct document comparisons

oA self-motivated professional with proven research skills and strict attention to detail. Demonstrated the use of accumulated knowledge and experience to exercise independent judgment and make valid decisions. Strong computer skills and outstanding communication skills. A resourceful and reliable team member

CERTIFICATION:

Microsoft Office Specialist (MOS) Certifications:

Name: MSOS: Microsoft Word 2013 Expert

Name: MSOS: Microsoft Excel 2013

Name: MSOS: Microsoft PowerPoint 2013

Name: MSOS: Microsoft Office Specialist MASTER

Name: MSOS: Microsoft Outlook 2013

REFERENCES

AVAILABLE UPON REQUEST

REFERENCES

NAME: Pastor Robert David

COMPANY: Restoration of Faith Internal Church