Customer Service Field

SOLOMON AKPORERE

** * ***** ** ● Saratoga Springs, Ut 84045 ● 801-***-**** (Cell) ● ********@*****.*** EDUCATION

Utah Valley University Orem, Utah

B.Sc. in Accounting Aug 2018

Minor in Business Management Apr 2017

EXPERIENCE

Utah Valley University Orem, Utah

Accounting Internship Apr – Jul 2018

• Shadowing members of the Accounting department on daily duties.

• Assist with research, filing, data entry and maintaining accurate records.

• Worked with bookkeeping software.

• Learned how to work as part of Accounting team to compile and analyze data, track info. Fluent Home LLC Draper, Utah

Customer Service Support May 2015 – Dec 2017

• 45% reduction of service cost in 2 years, by resolving problem over the phone.

• Handle inbound and outbound customers/technicians’ calls.

• Resolve problem over the phone and dispatch technicians to site if needed.

• Handled customer emails inquiry and responded promptly.

• Audit new account for errors and relate result to upper management on a weekly basis. Pinnacle Security LLC

Field Service Technician Jan 2010 – Mar 2015

• Managed Inventory cost of $60,000 on a weekly basis.

• Attained strategic goal set by Management for on field projects.

• Assist in training new employees.

SKILLS AND CERTIFICATIONS

Skills

Very Organized, Easy to work with and approachable, punctual, great communication skills. Proficient in Word, Excel, Access, QuickBooks, Window OS and Mac OS. Certifications

NTS Level 1 & 2.

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