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Detroit, MI
September 21, 2018

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Regina Mallett

***** ******

Detroit, MI *****



To be employed by an organization that I can grow and utilize my skills within its corporate goals.


Member of a Reengineering Team which over a six month period developed a process to improve productivity in the work place.

Participant in several community outreach programs that kept our organization in touch with local communities.

Member of a Customer Service Team which focuses on process improvements and customer satisfaction.

Acted as protem supervisor for a team of nine; improving communication within the department.

Received two certificates of award by utilizing communication skills which brought several issue to resolution.

Member of an interviewing team that determined the addition of three valuable employees

Employment History: Botsford Hospital 08/2008 – Present

Clinic Service Representative

Responsible for insurance verification

Contact insurance company for authorization.

Schedules appointment for patient.

Handle petty cash for the office and ensures reconciliation on a daily basic.

Enter billing into system.

Everest Institute 04/2008 – 08/2008

Plan, prepare and delivery quality classroom instruction in lecture .

Implement and manage the company policy and procedure such as attendance, grade reports.

Achieve assigned retention rate.

Provide student academic support, tutor if necessary.

Motivate student by demonstrating sensitivity for their concern.

Oakland Family Medical Center 10/2006 - 4/2007

Office Manager

Evaluated employee performance, handles and took disciplinary action as required.

Organizes and assigns duties to employees relating to all office clinical, clerical duties.

Reviews and approves weekly time records of all office staff.

Schedule meetings for staff and physician.

Acts as a liaison between physician and director.

Responsibilities for practices billing.

Resolves problems and complaints regarding office service or activities.

Oversaw registration at the office.

Directly response to physician requests regarding office issues.

Conduct training and company policy and practice for staff.

Manage Care and Medical Records. Misys System, Kronos Payroll.

Also perform some of the duties of the Office Coordinator.

Deighton Family Practice Center 03/1998 - 10/2006

Office Coordinator

Obtain authorizations and precertification from insurance carriers and physicians offices to insure revenue income.

Collect some coding charges using ICD-9 and CPT 4 coding manuals, to insure proper policies are retention.

Utilized communication skills to convey thoughts and ideas, and initiate learning.

Interfaced with direct staff regarding problem solving strategies.

Handled highly sensitive information maintaining confidentiality and integrity.

Conduct training on company policy and practice for new staff.

Entrusted to balance and maintain petty cash on a daily basis.

Determined client needs and used ability in organization to meet those need.

Maintained payment log on a daily basis insuring deposits were made correctly.

Evaluates employee performance, handles and take disciplinary action as required.

Medical Records. Also Perform some of the duties of the Office Manager

Southfield Public School 12/1997- 03/198

Substitute Teacher

Help and assign student with their assignment, direct student to other class that was assigned. Direct and teach and develop student skills

Henry Ford Hospital 06/1989 – 10/1997

Customer/Clinic Service Representative

Process schedule admission and enter data into the computer via CRT schedule admission, surgery, testing and patient appointment,

Act as a Proterm leader.


Detroit College Of Business Lewis College Of Business

Bachelor Degree Associate Degree

Major: Management Major: Business Administration

Notes and Other Information:

I am a productive employee demonstrating professionalism, assertiveness, creativity dependability, as well as having the ability to work extremely well with all levels of staff. I am also Customer Service focused.

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