Sales Customer Service
Resume:
Mariela Ching Miranda
IT Sales and Marketing Professional
PROFILE
Experienced professional in the IT sales and marketing channel with over 7+ years of experience. Sales passionate and an articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers, and internal staff. Detail oriented with outstanding customer service, resourceful and creative problem-solver. EXPERIENCE
Microsoft Corporation, San Jose, Costa Rica Account Executive 2017
– PRESENT
Responsible and accountable for customers based in El Salvador and Venezuela, by enforce their relationship with Microsoft and develop new solutions in cloud.
Strong, deep and broad customer and partner relationships Effective and actionable account and territory plans Healthy predictable pipeline that meets or exceeds quota expectations Effectively leverage funding programs to accelerate and close deals. Joint Account Executive and Partner Sales Executive account team leadership Continuous business learning and professional growth Cisco Systems, San Jose, Costa Rica Virtual Partner Account Manager September 2015 - October 2016
Responsible for renewals, upgrades, cross sell opportunities and coverage for the distribution channel in Peru, Bolivia and the Caribbean. Develop strategic marketing campaigns to increase sales and accelerate business growth. Train and certificate partners on Cisco levels of partnership according to their technology potential. Development and optimization of the business relationships between the partner and Cisco. Involve the partner in marketing activities that help them acquire more opportunities in the IT market.
Escazu, San Jose
Costa Rica
*******.*****@*****.***
SKILLS
Trilingual (Spanish, English and
Portuguese)
CRM Salesforce and SAP knowledge
Team player, fast learner
Technology oriented
COURSES
Social Media and Google
Analytics Certification (2016)
Sales and Account
Management training (2015)
Time Management, Franklin Covey
(2013)
SAP basic, intermediate and
Accounting certification (2013)
Sales Strategies, Tye Manner
Group (2012)
Syniverse Technologies, San Jose, Costa Rica Inside Sales Gen Lead November 2014 - September 2015
Individual contributor who hunts for prospects and market opportunities along with supporting and growing existing accounts within the primary US market and the secondary markets of Mexico, Brazil and Argentina.
Investigate trends and potential customers using tools such as LinkedIn and Salesforce. Tech Data, San Jose, Costa Rica Inside Account Manager October 2010 - July 2013
Responsible for managing an array of accounts; achieving high sales targets, building relationships with new clients and identify new opportunities developing strategic marketing and sales plans. Advanced call handling inbound and outbound sales in order to provide prices, provide information on products and build customer relationships. EDUCATION
Universidad de Costa Rica Master in Business Administration and Marketing 2016
Universidad de Costa Rica Bachelor in Clinical Nutrition 2007
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