Data Analyst Management

JENNIFER LEGASPI

**** ****** **** **., *** Vegas NV 89147 925-***-**** ******@*****.***

DATA ANALYST

SUMMARY OF QUALIFICATIONS

• Highly driven and successful Sr. IT Business Management Specialist with a proven track record and reputation for achieving results in Asset Management and Software Development Life Cycle.

• Possess a unique combination of analytical and leaderships skills, with excellent organization and prioritization abilities.

• Work closely and effectively with Senior Management, including Associate Directors, Technology Development Vice Presidents and Directors.

• Proven ability to lead teams, implement change, exceed targets and drive organizational results. PROFESSIONAL EXPERIENCE

AT&T SERVICES INC. – Retail Technology Field Svcs Field Services Asset Mgmt 2006 – Present Sr Specialist – IT Business Mgmt

Responsible for implementing, improving, supporting and leading the processes, strategies, and tools for Asset Management utilizing MS database, & process tools. Provide input and expertise for key technical functions by utilizing knowledge of the business, industry and technology.

• Define, design and implement processes into the organization and facilitate change through consulting and collaboration

• Provided support in the following areas: Internal Processes including creation and management of policies/standards/processes, process improvement and transformation, & tool deployment

• Compliance/Assurance including audit and compliance review and management, process and quality reviews and audits, vendor management and vendor relations

• Analysis/Reporting including metrics, scorecards, performance analysis and gap identification CINGULAR WIRELESS – IT Field Svcs West Region (Reporting Team), California 2000 - 2006 Senior Analyst

Responsible for complex analytical tasks and activities considering computer equipment capacity & limitations, operating time, & form of desired results, using PL/SQL, Toad, SQL Plus, SQL Loader, & Oracle Designer Tools.

• Design, develop, test, & integrate software, including detailed test plans and procedures, for complex operations support systems & databases that support real time network applications

• Perform technical evaluation/testing approval of platforms, databases, and products & services related to specific areas of expertise

• Analyze business requirements for report & data requests of various functional groups, interfacing with clients as needed to complete & implement the requests

• Create high level functional, process flow, & low level technical specification documents based on business requirements

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• Conduct walkthrough/inspections for created business documents & developed codes

• Develop processes/screen and report programs based on the general logic of the technical specifications

• Performs unit & integration testing with the clients

• Redesign existing complex processes for performance tuning

• Assume on call production support role in rotation with other members of the reporting functional group

• Investigate production trouble tickets to determine root cause and take necessary steps to resolve tickets

AT&T Integrated Workforce Solutions, North Carolina 1998 - 2000 Programmer / Analyst

Responsible for the database and process design, development, & implementations of the Information Provisioning Platform Database which holds all human resource transactions, using Oracle RDBMS tools such as PL/SQL, SQL Plus, SQL Studio, Toad, & MS Tools

• Analyze business requirements for HR information provisioning identifying impacts to functional areas (data feeds, data views, etc) of existing products

• Define functional, informational, & operational requirements to meet the business needs, producing required deliverables including systems requirements, functional specifications, & entity relationship diagrams, data models and interface agreements

• Design interfaces to downstream applications

• Conduct walkthrough/inspections and perform integration testing, interfacing with developers as needed to ensure the technical design specification requirements are followed

• Investigate production trouble tickets to determine root cause and take necessary steps to resolve tickets

• Represent database products on Project Teams & create modification requests for project work required

• Coordinates product release notes

TRAININGS CONDUCTED / ATTENDED

• Conducted in-house Oracle trainings for the following Oracle tools at various dates: PL/SQL, SQL*ReportWriter, SQL*Plus

• Attended Oracle SQL Tuning training (2001), Oracle Web Server Application Administration training

(1998), Attended Oracle Graphics v2.5 in-house training (1996), Oracle Programming in-house training (1994)

EDUCATION

1990 - 1994 Pamantasan ng Lungsod ng Maynila (University of the City of Manila) Bachelor of Science in Computer Science

1988 - 1990 Pamantasan ng Lungsod ng Maynila (University of the City of Manila) Associate in Computer Science

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