Phlebotomy Supervisor

**************@******.***

C: 618-***-****

SANDRA PROSISE

SUMMARY

Self-motivated administrative professional with experience overseeing laboratory customer service and supervising phlebotomists. Committed with exceptional customer service and decision-making skills. Strong work ethics, professional demeanor, problem-solver, energetic, reliable, and skilled at working with a diverse group of people. Eager to bring strong administrative and customer service skills to a growing company in need of top-level support.

HIGHLIGHTS

Managed phlebotomists in outpatient settings

Report and documentation analysis

Medical terminology

Proficiency in ICD-9 and ICD-10 coding

Customer Service

Handled the hiring process, payroll, special projects and reports

Computer and Microsoft Office proficiency

PROFESSIONAL EXPERIENCE

ADVANCE MEDICAL SUPPORT SUPERVISOR, DEPARTMENT OF VETERANS AFFAIRS

Dates: Feb.2018-Present

Accurately gathers and complies data statistical reports for both external and internal uses.

Supervise Medical Support Assistants on their day to day schedule.

Assign tasks for my team

Teach Refresher Scheduling Course

Help with Training of new Medical Support Assistants

Evaluate Medical Support Assistants on their performance.

Take disciplinary action when necessary

PHLEBOTOMY SUPERVISOR, ENVISION HEALTH LABORATORY

Dates: Aug.2016 – Sept. 2017

Hold staff meetings, promote ideas, concerns and issues that will impact the laboratory.

Cross-trained and provided back-up for other customer service representatives and phlebotomists when needed.

Created job descriptions and promotional levels within my department and facilitated training for new and existing employees.

Provided required daily and weekly reports figures and client track records.

Tackled issues and ensured timely resolution of problems

Provided prompt and accurate information to customer/Physician queries

LEAD PHLEBOTOMY SUPERVISOR, MARYVILLE WOMEN’S CENTER

Dates: Feb.2008– Aug.2016

Provide training, education, and consultation of current practice outpatient clinical coding techniques to medical providers and health service managers.

Filled in when I needed to cover an office.

Supervised 17 Phlebotomist.

Reviewed and approved all payroll in ADP.

Resolved patient complaints regarding all services.

Recruited and interviewed for physician offices.

PATIENT CARE TECHNICIAN/TRAINER, RENAL ADVANTAGE INC.

Dates: Mar.1997– Feb.2008

Train workers in proper operational procedures, functions and explain company policies.

Consult with medical staff members to determine their requirements for effective patient care.

EDUCATION

MARISSA HIGH SCHOOL MARISSA, IL HIGH SCHOOL DIPLOMA -MAY 1995

SOUTHWESTERN ILLINOIS COLLEGE –BELLEVILLE,IL PHLEBOTOMY- DEC.1996

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