Self-motivated administrative professional with experience overseeing laboratory customer service and supervising phlebotomists. Committed with exceptional customer service and decision-making skills. Strong work ethics, professional demeanor, problem-solver, energetic, reliable, and skilled at working with a diverse group of people. Eager to bring strong administrative and customer service skills to a growing company in need of top-level support.
Managed phlebotomists in outpatient settings
Report and documentation analysis
Proficiency in ICD-9 and ICD-10 coding
Handled the hiring process, payroll, special projects and reports
Computer and Microsoft Office proficiency
ADVANCE MEDICAL SUPPORT SUPERVISOR, DEPARTMENT OF VETERANS AFFAIRS
Accurately gathers and complies data statistical reports for both external and internal uses.
Supervise Medical Support Assistants on their day to day schedule.
Assign tasks for my team
Teach Refresher Scheduling Course
Help with Training of new Medical Support Assistants
Evaluate Medical Support Assistants on their performance.
Take disciplinary action when necessary
PHLEBOTOMY SUPERVISOR, ENVISION HEALTH LABORATORY
Dates: Aug.2016 – Sept. 2017
Hold staff meetings, promote ideas, concerns and issues that will impact the laboratory.
Cross-trained and provided back-up for other customer service representatives and phlebotomists when needed.
Created job descriptions and promotional levels within my department and facilitated training for new and existing employees.
Provided required daily and weekly reports figures and client track records.
Tackled issues and ensured timely resolution of problems
Provided prompt and accurate information to customer/Physician queries
LEAD PHLEBOTOMY SUPERVISOR, MARYVILLE WOMEN’S CENTER
Dates: Feb.2008– Aug.2016
Provide training, education, and consultation of current practice outpatient clinical coding techniques to medical providers and health service managers.
Filled in when I needed to cover an office.
Supervised 17 Phlebotomist.
Reviewed and approved all payroll in ADP.
Resolved patient complaints regarding all services.
Recruited and interviewed for physician offices.
PATIENT CARE TECHNICIAN/TRAINER, RENAL ADVANTAGE INC.
Dates: Mar.1997– Feb.2008
Train workers in proper operational procedures, functions and explain company policies.
Consult with medical staff members to determine their requirements for effective patient care.
MARISSA HIGH SCHOOL MARISSA, IL HIGH SCHOOL DIPLOMA -MAY 1995
SOUTHWESTERN ILLINOIS COLLEGE –BELLEVILLE,IL PHLEBOTOMY- DEC.1996