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Operations Professional

Bensenville, Illinois, United States
September 21, 2018

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Joseph P. Newcomb

** *. ***** ****** ***, Bensenvile, IL 60106

Cell: 312-***-****


Dedicated and competitive management professional possessing a proven track record of performance enhancement, seeking to utilize knowledge and expertise in Facilities, Operations, Property and Project Management. I have developed an understanding of Operational Optimization, Warehousing, 3PL, Team Building/Mentorship, Fulfillment, Strategic Reporting, P&L Management. Also Collective Bargaining, Procurement, Distribution, Recruiting and Regulatory Compliance for the advancement of initiatives asa well as controlling costs on behalf of organizational growth.


Operations Manager, 09/2017 to 04/2018

Image One Facility Solutions Rolling Meadows, IL

Managed a 115 account book of business that generated over $150k in monthly revenue. I was also tasked with the largest territory in Chicagoland.

Forward facing manager dealing directly with clients establishing tasks and addressing concerns providing superior consumer experience.

Walked client sites with crews to ensure the crews had the proper equipment and instruction to exceed demands of fixed term contracts.

My clients, employees and Franchisees had 24-hour access to me as I constantly stressed continuity within our day to day operations.

Performed detailed daily onsite inspections of facilities always looking to streamline processes and improve Net Promoter Scores.

Upgraded client products as well as write new Service Level Agreements and work orders to acquire new business.

Sales Consultant/ Underwriter, 10/2015 to 09/2016

CNAC East Dundee, IL

Prospecting/ Sourcing (I am capable of generating my own leads as well as using salesforce which gave me the ability to maximize my key performance indicators.)

Within two months of entering the industry I produced a network for customer referrals as well as dealer referrals from the ground up.

Underwrite service level agreements in able to ensure that all documents were in compliance of the banks requirements.

Personally generated 100k monthly in revenue while the store had $150k as a monthly goal amongst the salesforce.

Project Supervisor, 12/2014 to 10/2015

Corix Utilities Bensenville, IL

Developed records management program and sphere-headed day to day operations. Participating in the continuos improvement experience.

Networked and integrated clients proprietary software into our system.

Front line supervisor facilitating team safety meetings/ field safety training. Part of OSHA reporting safety coalition.

Talent Acquisition Pre employment screenings, competency based interviews and On-Boarding of all field installers as well as auditors.

Data mining reports for Key Performance Indicators of our field personnel. Performed detailed end of day reporting.

Administering of Quality Control in line with projects qualifications. Offering technical support to both field and office staff.

Audit 15 percent of weekly installations. Assess investigations into behavior, near misses and/ or property damage.

Scope annual budget, ensuring adherence within expected P&L guidelines. Accurately determining length and involvement of project tasks.

Records Management/ Property Coordinator, 12/2012 to 01/2015

Ace Hardware Corporation Oak Brook, IL

Subject Matter Expert records management. Destruction/ retention and storage.

Buyer of IT supplies and equipment, mailroom/ shipping needs. Also warehouse equipment repairs and rentals while using our preferred supplier lists.

Supervised day to day operations of mail services/supply room tasks. Distribution of resources using our managed service providers.

Managed accounts, reconciled invoices, maintained supplies and oversaw maintenance of corporate fleet.

Maintained and updated audio/visual program. Administrator of conference rooms, scheduling meetings and events.

Administrator UPS Campus Ship/ Worldship. Provided training and user permissions.

Procurement of multiple renovation projects. Make final recommendations to stakeholders.

End of day reporting. Process streamlining.


Bachelor of Arts: Visual Art

The Illinois Institute of Art - Chicago Chicago, IL

Associate of Arts: Human Capital

Triton University River Grove, IL

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