Sales Customer Service

EXPERIENCE

INDIAN GLOBAL MANUFACTURING SRL, OROTINA

JULY 2015 TILL PRESENT DAY

Local & International Purchasing, PO’s, credit notes and invoicing.

Customer’s and supplier’s attention

Importation and Exportations logistics

Use of programs like Infoviajes and VAN

In charge of Book of operations

Administrative tasks: Manages PO, invoicing, sales.

Administrative process: Procomer, Security, free zone topics.

Control of expenses and incomes of the operation.

In charge of development new trade rutes.

Handling supply requirements from raw materials warehouse. HEWLETT-PACKARD, HEREDIA

AUGUST 2013 TILL JULY 2015

Technical support for inbound phone calls and emails.

Troubleshooting hardware and software issues on all HP consumer products.

Support to HP’s Authorized Providers, HP Sales Reps, Technicians, Help Desks, and End-Users.

Case logging of all customer inquiries into multiple databases.

Handling Escalated Customer’s technical issues

Research and documentation of technical issues.

Updating and developing new process documentation. SYKES, MORAVIA

SEPTEMBER 2012 TILL JULY 2013

Receiving transactions from users regarding customer service or technical support needs.

Determining appropriate action to be taken on customer's behalf, which included problem determination and appropriate next steps. Maintains proficiency in programs, products and/or platforms assigned.

Maintaining pertinent paperwork and records through data entry.

Communicating with co-workers to research problem and find solution.

Software and hardware testing to evaluate ease of use and whether product will aid user in performing work.

Responsible for meeting established individual and team performance targets. BOUTIQUE LADY LABEL, OROTINA

2003 TILL 2008

Managing and motivating a team to increase sales and ensure efficiency.

Managing stock levels and making key decisions about stock control.

Analyzing sales figures and forecasting future sales.

Analyzing and interpreting trends to facilitate planning.

Using information technology to record sales figures, for data analysis and forward planning; dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;

Resolving health and safety, legal and security issues;

Responding to customer complaints and comments;

Organizing special promotions, displays and events;

Updating colleagues on business performance, new initiatives and other pertinent issues;

Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; dealing with sales, as and when required.

POSITION

LOGISTICS AND OPERATIONS

PERSONAL INFO

Name: Tabata Alvarado Ulloa

ID# 6-362-762

Date of birth: Nov 7th 1986

Email: ******@*****.***

Telephone: 70199003

Address

Calle Siles, Santa Marta de Montes de Oca, San

José.

SYSTEMS

Office package / Macola System

Tecnisys: Infoviajes / Van – Hacienda

LANGUAGES

English – Advance / Spanish – Native

EDUCATION

2016 UNIVERSIDAD FIDELITAS

Bachelor Degree in Industrial Engineering (in

progress)

2013 UNIVERSIDAD CATÓLICA

Master Degree in Psychology

2012 UNIVERSIDAD DE COSTA RICA

Human Resources Management Associate

OTHER

ACADEMIA DELLOITE

Gestor en Zonas Francas

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