Financial Economics, Customer Service, MS Excel

Cameron Hays

*** * ****** ***, #***, Bellingham, WA, 98226

********@*****.***, 214-***-****

EXPERIENCE

Duty Free Americas, Blaine, WA, Store Supervisor, December 2017 - July 2018

Performed store opening and closing procedures, scheduled work assignments to meet deadlines, informed managers of any customer/associate issues or complaints, processed bank deposit, recorded cash register variances, and handled currency exchange transactions

Ensured compliance of U.S. Customs Regulations, company policies, and procedures

Initiated and executed process improvements to optimize merchandising and operations procedures

Trained, monitored, and gave feedback to new employees

Collected and analyzed associate feedback to establish guidelines and methods for improved customer service

Duty Free Americas, Blaine, WA, Sales Associate, July 2016 - December 2017

Provided excellent customer service at the register and on the sales floor by answering questions about products, providing information about promotions, and educating and advising customers on customs limits and regulations

Maintained store housekeeping, merchandising displays, pricing signage

Gained additional responsibilities in order to support supervisors that included: managing and monitoring the stock room to minimize product loss due to expiration, voiding transactions and returning items for customers when the supervisor was unavailable, and mentoring new employees

FedEx, Mount Vernon, WA, Package Handler, June 2015 - September 2015

Loaded and unloaded packages quickly and efficiently as well as safely handled fragile and/or hazardous packages

Additional duties were sorting packages for delivery, operating heavy machinery, and understanding and using electronic inventory scanners

Nordstrom, Frisco, TX, Mail Clerk, March 2014 - June 2014

Packaged and shipped merchandise to customers and assisted trouble shooting lost deliveries

Located misplaced merchandise within the store

Phillips Commercial Real Estate, Dallas, TX, Real Estate Agent Assistant, March 2014 - June 2014

Contacted potential clients through the company's contact list to advertise services on specific properties located in the Dallas-Fort Worth area

Set up phone calls to discuss the potential clients' options for selling their properties given the current state of the market

Domino’s Pizza, Allen, TX, Delivery Driver/Crew Member, May 2013 - August 2013

Provided customer service by delivering products to customers and answering phones while in the store

Prepared food items for delivery and for carry out customers and prepared ingredients for pizza

Walmart Supercenter, McKinney, TX, Sales Associate/Cashier, June 2012 - August 2012

Provided customer service in the Lawn & Garden section by operating the cash register, answering customer questions, and answering the phone

Other duties included organizing the merchandise, watering the plants, and unloading freight from delivery trucks

EDUCATION

Western Washington University, Bellingham, WA, BA Degree Finance and Economics, June 2018, GPA 3.1

University of Kansas, Lawrence, KS, Chemical Engineering, 2011-2013, GPA 3.8

SKILLS

Microsoft Excel, Microsoft Word, math aptitude, analytical problem solving mindset, process improvement, customer service orientation, excellent communication skills

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