Sharon F. Roberts
Knowledgeable in administrative and project principles acting as point of contact from initiation to completion while supporting daily operations. Capable of getting back on track after switching priorities. Creates order out of chaos. Adept in analyzing and writing detailed reports and PowerPoint presenting actionable deliverables. In-person, group and telephone communication. Natural ability to build rapport with internal and external stakeholders. Works independently but enjoys working with others. Effectively evaluates problems, options and generates solutions. Thrives on challenges and maintains high standards under pressure. Confidentiality minded. Entrepreneurial spirited – values contributing to the company’s culture, mission and bottom line.
Passionate learner! 2018 Project Management Certificate, University of Delaware. Fall 2018 Fundamentals of Social Media Marketing Certificate, University of Delaware
R&D MARKETING RESEARCH SUPPORT 11/16 – 07/17
Placers, Newark, DE
Leading Temporary Staffing Agency
Self-directed a detailed website review. Worked with IT to update/made suggestions.
Timely response to industry requests using internal and external databases and reports.
Internet findings drove development of a strategic growth plan in South America.
Identified topics, researched, and wrote 12 website articles.
Conducted and revised questions on satisfaction surveys and deliverables for volunteer
and exhibitor committees using SurveyMonkey. Summarized key findings for PowerPoint
presentation for management. Cross-tabulations ran for better understanding of demographics.
MARKETING RESEARCH PROJECT ADMINISTRATIVE ASSISTANT 09/14 – 11/16
K.C. Associates, Inc., Wilmington, DE (Previously employed
Marketing Research Firm Providing Information to Analytical/Medical Manufacturers as Project Asst. Mgr.)
Developed timelines, monitored, organized vendors and closed projects. 12/93 – 07/99)
Spearheaded status meetings increasing project efficiency.
Constructed proposals, presentations and proofed all documents for accuracy.
Client calls, customer visits, focus groups, telephone interviewing.
Collaborated in development, execution, analysis and graphical reporting for
75+ client projects yearly both US-wide and internationally. Competitive analysis
saved client $20,000 in purchasing a competitor’s product line.
Summarized Internet findings, i.e., Study of Green Laboratory Products.
Instrumental in fast growth of a start-up facility.
TEAM MANAGER/DIRECT SALES REPRESENTATIVE 09/06 – 04/15
Lia Sophia, Wood Dale, IL
Entrepreneurial franchise of a US-wide jewelry retailer
Customer-focused, after-sales and quarterly follow-up, resulted in a 65% retention rate.
Won "Top 10" in sales, nationally, for 5 consecutive years of over 15,000 US reps.
Invited and spoke at national conference on sales techniques as a 1st year rep.
Outperformed monthly sales goals by 20+%; 130+ group presentations, yearly.
2018 PROJECT MANAGEMENT CERTIFICATE, University of Delaware, Stanton, DE
2018 ADVANCE EXCEL COURSE, Udemy Online
BA, CONCENTRATION IN SALES AND MARKETING, Goldey-Beacom College, Wilmington, DE