Administrative Assistant Customer Service

Lisa Y. Williams

*** ****** ****, *** ** ● Newport News, VA 23601 ● Home: 757-***-**** ● ***************@*****.***

Summary of Achievements and Skills

Professional with over 25 years of proven customer service, international business, executive assisting, and leadership experience; strong professional interface and communication with senior level executives and customers, demonstrated appropriate tact; showed team leadership and customer liaison representative in the international and domestic realm of business; prioritized challenges and responded according; ability to work with minimal supervision; consolidated data from various sources to support the completion of reports, operations and program reviews; Obtained government security clearances and spent over 18 years with United States Government Company overseas Germany; Received Award of the Joint Meritorious Unit Award for exceptionally meritorious achievement; Certificate of Achievement in recognition of outstanding performance of duty; Certificate of Appreciation for dedication and service of 18 yrs.

Education & Training

Everest College, Newport News, VA

Received Associates of Science Degree – Business Management/Administrative (Feb-2013-Mar2015)

President’s List/Deans List (2013-2014)

Federal Work Study (2014)

L3-Communications/New Age Protection, Inc

Information Security Awareness Training – (2005)

Headquarters European Stars & Stripes

Germany Language School (Volkshochschule) (1982)

Completed Management Systems (MARKS) (2000)

Skills

Leadership skills

Type 60/70 WPM

Strong communication skills

Problem-solving skills

Computer literacy

Adaptability

Strong work ethic

Interpersonal skills

Time management

Accepts responsibility

Work Experience

INDEPENDENT CONTRACTOR – ADMINISTRATIVE SERVICES FEB. 2018-CURRENT

ADMINISTRATIVE ASSISTANT

Works independently from home or reports to agent’s office-site to manage administrative duties in assisting over six-hundred clients via email/faxing or telephone.

Process incoming and outgoing mail and packages, filing of routine personnel files, scanned, copied, record keeping, project documentation, researching, procurement assistance, ordered supplies, equipment maintenance and community meeting support.

Update and enter new client enrollment applications into the computer systems database

Responsible for scanning documents to appropriate insurance company for processing

Compose and design letters and other office memos as required for new marketing strategies

Maintain the insurance company website through a Content Management System and/or post press releases and news items to social media channels

Track and verify client enrollment application status for approval through appropriate insurance companies

Performed other duties, responsibilities, and special projects as assigned

Lisa Y. Williams

PAULA Q. WALLACE INSURANCE CONSULTANT, LLC MAY 2017-FEB. 2018

ADMINISTRATIVE ASSISTANT

Served as the administrative assistant that provided outstanding, and friendly customer service to all clients over the phone and in person.

Processed incoming and outgoing mail and packages, filing of routine personnel files, scanned, copied, record keeping, project documentation, researching, procurement assistance, ordered supplies, equipment maintenance and community meeting support.

Processed and entered new client enrollment applications into the computer systems database

Responsible for scanning documents to appropriate insurance company for processing

Composed and designed letters and other office memos as required for new marketing strategy

Updated the insurance company website through a Content Management System and/or posting press releases and news items to social media channels

Tracked and verified client enrollment application status for approval through appropriate insurance company

Performed other duties, responsibilities, and special projects as assigned

PATIENT ADVOCACY FOUNDATION JAN.-MAY 2017

CALL COUNSELOR

Answered incoming customer phone calls and took appropriate action for each call

Maintained customer satisfaction ratings based on explicit criteria set forth by the company

Attended mandatory training sessions to stay updated on product or company policy changes

Used company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

Inputted data into the company computer platform to keep each customer record updated

ZENITH EDUCATION GROUP, VA NOV. 2014-SEPT. 2016

DIRECTOR OF FIRST IMPRESSIONS (DOFI)

Managed front desk operations and other admissions administrative assistant.

Answer incoming calls and assumed other receptionist duties when needed.

Received and directed visitors.

Ensured operation of equipment by completing preventive maintenance requirements; followed manufacturer's instructions; called for repairs; maintained equipment inventories.

Entered applications/student packets and inquiries into CAMPUSVue Prod data base.

Completed daily/Weekly inquiry reports and systems milestone report.

Generated lead spreadsheet broken down by representative weekly and by term

Supported New Student Orientation, generated up sign-in sheets and assembled the materials needed for orientation.

Assisted with new student entrance, assessment testing, student events, and other special projects as needed

Maintained department calendars and communicated events and deadlines

Maintained electronic and hard copy filing system

Open, sort and distribute incoming correspondence and coordinate outgoing parcels.

Assume responsibility for maintenance of office equipment, including computers, copy/fax machines.

Maintained and ordered office supplies.

Performed other administrative tasks as requested.

Lisa Y. Williams

COMMUNICATIONS/NEWAGE PROTECTION, INC. WASHINGTON, DC OCT. 2005-MAY 2006

EXECUTIVE ASSISTANT II

Provided high-level administrative support to several senior executives; by conducting research, handling information requests, and performing clerical functions such as preparing correspondence, and receiving visitors.

Represented the Deputy Director by attending meetings in the Director’s absence, and speaking for the Director.

Managed and maintained the Director/Deputy Director’s business calendars, correspondence, mail/email.

Coordinated extensive domestic and international travel arrangements, developed itinerary, and integrated multiple meeting schedules and commitments.

Acted as liaison between other government departmental agencies and higher headquarters and outside agencies.

Provided support to other divisions within the Domestic Nuclear Detection Office (DNDO), including the Chief of Staff.

Performed complex and diverse administrative duties related to the achievement of department/division for program goals and strategies that involved high-level contact and exposure to sensitive information for front office of Domestic Nuclear Detection Office (DNDO) for Deputy Director

Followed-up on action items as needed, prepared and/or edited internal and external reports, papers and drafts as needed, managed confidential and special project files in an organized format, provided support to executive team regarding presentations using Microsoft office, and other office software.

Completed executive administrative projects, additional duties and tasks as assigned.

BANTA CAMPBELL ARCHITECTS, INC., COLUMBIA, MARYLAND MAY 2005-SEPT. 2005

RECEPTIONIST/SECRETARY

Provided administrative support for entire office

Handled service requests, typed contracts, bidding, answered the front door and multi-phone lines, social media posts, marketing and database manager

Greeted clients in person and/or over the telephone; Drafted, edited and finalized addendums, assignments, and all other office correspondence

Maintained client files; Scanned and filed; Distributed incoming mail and posted outgoing mail; Maintained office supply inventory; Performed other administrative duties as assigned

COUNTY LINE MOTORS, LAUREL, MARYLAND SEP. 2003- OCT. 2004

SALES ASSOCIATE

Communicated effectively with all kinds of potential buyers who visit on appointment or by walk-in; followed-up on a client after the purchase of a vehicle and was responsible for showing cars, overseeing test drives.

Handled client’s information and sales record for the vehicle must be kept confidential.

Responsible for negotiating trade-in and car prices with customers; Coordinated financing of the car through the finance department.

Demonstrated vehicles to customers, including taking them for test drives

Reported to the Sales Manager on activities, reviews and analyses

Met customers face to face and holding sales discussions with them; Was responsible for writing up sales contracts; Represented the company at trade exhibitions, events and demonstrations.

Negotiated the terms of a sales agreement and closing sales

Lisa Y. Williams

Arranged appointments via Internet Leads; Prepared car purchase packages; Made cold-calls to up qualified sales prospects; Delivered vehicles to customers; Liaison with the showroom body shop to ensure that vehicle repairs are carried out quickly.

Followed-up in-bound telephone enquiries, walk in prospects and email enquiries.

NORTHROP GRUMMAN, BALTIMORE, MARYLAND FEB. 2001- JAN. 2002

EXECUTIVE ASSISTANT

Reported directly to Project Manager; Produced information by transcribing, formatting, inputting, editing, retrieving copy, transmitting text, data, and graphics

Conserved executive's time by reading, researching, and routing correspondence; drafting letters and documents; collected and analyzed information; initiating telecommunications

Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel; Represented the executive by attending meetings in the executive's absence; speaking for the executive

Welcomed guests and customers by greeting them in person or on the telephone; answering or directing inquiries

Maintained customer confidence and protects operations by keeping information confidential; Completed projects by assigning work to clerical staff; following up on results.

PATUXENT PUBLISHING COMPANY, COLUMBIA, MARYLAND FEB. 2001- JAN. 2002 GRAPHIC ARTIST/CUSTOMER SERVICE REPRESENTATIVE

Prepared work to be accomplished by gathering information and materials.

Illustrated concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts

Obtained approval of concept by submitting rough layout for approval; Prepared finished copy and art by operating typesetting, printing, and similar equipment; purchasing from vendors

HEADQUARTERS EUROPEAN STARS & STRIPES, GRIESHEIM, GERMANY OCT. 1984-DEC. 2001 ADVERTISING EXECUTIVE ASSISTANT/PRODUCTION COORDINATOR

Supervised sales associates and coordinated the workflow of four accountant executives

Coordinated creation and process of daily advertisements as well as six command information newspapers, eight glossy magazines and a multitude of promotional products

Advised staff on technical issues and worked with the editorial department to address appropriate procedures. Performed duties as liaison with German clients to improve digital ad flow

Identified problems and sought resolutions immediately by pointing out errors made in booking, creating and proofing ads within the department; Interfaced with the sales, graphics and marketing teams to ensure clients

received requested ad material, as well as supplemental inserts, flyers, brochures, calendars, booklets, coupons, posters and magazines on time

Coordinated advertisements space for European Stars & Stripes worldwide; Structured ad flow for fifteen employees so that revenue based products printed on time and error free; Determined how small or large newspaper would be; Designed company templates and coordinated positioning of text and advertisements with graphics artists

COMPUTER SKILLS

Proficient knowledge of Microsoft Office – including Word, Excel, Outlook, Access, Publisher, Nitros/Beacon, Mailchimp, and PowerPoint, Acrobat Reader; Type 60/70 WPM

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