Customer Service Office Assistant

Kathryn D. Terry-Eskew

*** ******** **** *******, ** 30101 678-***-**** ****************@*****.***

Administrative Office Assistant/Receptionist

Friendly, dependable, organized, detail-oriented Administrative Office Assistant/Receptionist with experience. A reliable, punctual, team player with a positive attitude. Receptionist looking for personal growth & development, nice work atmosphere, and the possibility for a career not just a job! Always willing to be trained and advance my knowledge.

Relevant Skills and Knowledge Awards & Honors

Appointment Setting & Cash handling Took advanced college level courses in

Shipping & Receiving/Inventory Marketing & Business Law in 2003

Data Entry & 10-key Took 3 years of Honors Spanish & Inducted into

Microsoft Word, PowerPoint, Excel, Access & Outlook Spanish Honor Society in 2003

Knowledge of some Spanish language Secretary of FBLA & member of PHI Beta Lambda

Filing, organizing & maintaining an office atmosphere

Operates office machinery (fax, copier & multi-line telephone system)

Work Experience

WHITEN SPA SERVICE – Acworth, GA 2001-Present

Administrative Office Assistant/Receptionist (part-time)

Cheerfully answered phones, took messages and answered basic questions regarding parts, prices and services

Maintained ledgers, filed invoices & receipts

Performed basic office duties: filing, faxing, copying and other assignments as needed

WAL-MART – Acworth, GA 2003-2011

Customer Service Associate/Cashier

Answered and appropriately transferred calls

Maintained policies, signage, logs, and recalls & Processed merchandise returns

Provided outstanding customer service by answering questions, concerns & complaints

Handled large amounts of cash and maintained registers

Worked as a part-time Customer Service Manager (CSM), Supervising a small group of employees

MARC J. KORNFIELD, M.D. P.C.-Marietta, GA 2013-2018

Front Desk Coordinator & Patient Billing

Greeted patients upon check-in, collected copays, co-insurance & deductibles

Answered switchboard telephone system, answered questions and directed calls to appropriate departments

Verified Insurance, pre-authorizations, and helped with new patient referrals

Pulled charts for each provider daily, maintained schedules & Superbills

Reviewed EOB’s from insurance companies, & mailed invoices to patients

Collections: I was the office’s “collection agency,” Collected $80,000+ in 4 years

Kept the front office running smoothly, and made sure to keep providers on schedule

Sent out daily appointment reminders to patients via text & collected payments via phone

Responsible for opening & closing the office each day, worked with pharmaceutical reps and vendors

Education

CHATTAHOOCHEE TECHNICAL COLLEGE – Acworth, GA

Pursuing Associates Degree in Business Administration Present

Medical Office Receptionist Certificate 2009

Computer Business Specialist Certificate 2008

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