Business Analyst/Project Manager
Resume:
Robert Keith Wilson
************@****.*** 4183 Church St
Clarkston, GA 30021
SUMMARY
Business Analyst
Project Manager
Certified Scrum Master #672***********
EDUCATION
Bachelor’s Degree – Computer Science
University of the South - Sewanee
PROFESSIONAL EXPERIENCE
NORTH ATLANTA MAILING ATLANTA, GA
Business Analyst (Oct. 2015 to Aug. 2018)
Defined Project clearly, identifying deliverables that are in and out of scope
Facilitated project team sessions
Managed scope change within project
Facilitated change management related to project
Oversaw implementation of new technology
Identified road blocks and secure leadership influence to remove roadblocks
Ensured resources are available and effectively utilized
Managed projects using best practices
Identified and managed risk
Tracked and reported project status
Developed Process Mapping in support of transition to new technology
Wrote and/or modified Policy and Procedure documents
Measured project goals
DIRECT MAIL SOLUTIONS ATLANTA, GA
Business Analyst (Oct. 2014 to Oct. 2015)
Initiated Agile Methodologies
Influenced acquisition of CRMS and BCC Mail Manager 2010
Gathered requirements for LAN architecture.
Established maintenance protocols for network infrastructure.
Established procedures for exporting data to high-speed inkjet machines via LAN
Implemented mail-tracking and provision of reports to customers
Established regularly scheduled maintenance of network systems software, applications and configurations.
Established procedures for monitoring network problems and corrective actions, including:
•Backup of system data on a regular basis.
•Emergency recovery operations.
•Ensuring user access to system.
•Maintaining virus protection software.
Established protocol for UAT and troubleshooting systems.
MAIL SOURCE AND DATA ATLANTA, GA
Project Manager (IT Manager) (Scrum Master) (June 2003 to Oct. 2014)
Early proponent of Agile Methodology
Served as Scrum Master and Scrum Team-member on several projects involving:
Development of CRMS including pricing, invoicing, scheduling and tracking of tasks
Managed technology-related activities in data processing, information systems, systems analysis, and programming using MS Access and VBA.
Managed backups and system security.
Designed and implemented MS Access databases using VBA.
Cooperated in design of computer infrastructure.
Maintained up-to-date knowledge of relevant technological advances.
Implemented mail-tracking and provided reports to customers
Provided users with tech support.
Supervised IT staff in daily activities.
Pre-sort mail lists using BCC MM2010 (Mail Manager)
Exported that data to high-speed inkjet machines
Developed Process Mapping in support of transition to new technology
Wrote and/or modified Policy and Procedure documents
DEKALB CO. BOARD OF HEALTH ATLANTA, GA
Business Analyst / Project Manager - Contract (Jan. 2003 to June 2003)
Managed team of BOH employees:
Development of computer applications and software programs using Excel/Access/VBA.
Improving existing software performance. Analyzed user needs.
Developed UAT procedures.
Conferred with systems analysts, customers.
Determined format requirements and application interfaces.
Responsible for developing databases used for tracking medical records of patients with STDs..
NETWORK COMMUNICATIONS, INC. ATLANTA, GA
Project Manager/Software Engineer-Contract (Jan 2002 to Dec. 2002)
Wrote computer programs to meet project goals and specifications using Microsoft Access/VBA and COBOL.
Ensured that programs produced desired information accurately.
Debugged programs to ensure they run smoothly.
Updated and maintained Access software packages.
Created Access/Excel programs to handle specific jobs such as storing data, retrieving data.
Revised and repaired existing programs.
Used database user interface and query software such as Microsoft Access and SQL.
Used development environment software such as Microsoft Visual Basic.
Used object or component oriented development including C++.
Fulton Co. Health Dept-STD Division
Business Analyst/DBA/Project Manager-Contract (May 2001 to Dec. 2001)
Managed team of FCHD employees in the following tasks:
Developed computer applications and software programs using MS Access/VBA.
Improved software performance. Analyzed user needs.
Developed UAT procedures.
Conferred with systems analysts, customers.
Determined format requirements. Determined application interfaces.
Responsible for developing databases used for tracking medical records of patients with Sexually Transmitted Disease(s).
St. Joseph’s Mercy Care Services (Mercy Mobile) – Nonprofit
Business Analyst/DBA/Project Developer and Manager - Contract (June 1998 to May 2001)
Managed team of 4 MM employees in the following tasks:
Developed computer applications and software programs using MS Access/VBA.
Improved software performance. Analyzed user needs.
Developed Access/Excel UAT procedures.
Determined format requirements. Determined application interfaces.
Developing databases used for tracking medical records of patients either homeless or undocumented.
Created software system involving scanning of MD’s records (via forms) and handwritten notes to develop a complete package which reduced staff overhead significantly.
Upload data from each user’s laptop to server each day
Combine all datasets
Re-distribute combined data to all laptops to avoid ‘over-treatment’
PARTIAL list of Companies contracted to between 1995 and 1998
GA Department of Human Resources – Business Analyst – MS Access/VBA
Schoel Engineering – Data Warehousing – MS Access/VBA
BellSouth – SQL Server, Data Warehousing
Birmingham Steel – Software modification – COBOL
UAB School of Business – Project Mgr - MS Access/VBA
Fee Simple Software - Developed foundational software for startup company – MS Access/VBA
Pursell Industries – software modification – COBOL
DATATECH (later: BellSouth Advertising/Publishing Company – BAPCO)
Production Manager, Software Developer and IT Manager (Dec. 1980 to May 1995)
Managed production team of 40+ employees producing Yellow Pages across two shifts.
Became manager of IT department.
Wrote computer programs to meet project goals and specifications using FORTRAN, PASCAL and COBOL.
Ensured that programs produced desired information accurately.
Debugged programs to ensure they run smoothly.
Revised and repaired existing programs.
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