Chad M. Kook

**** **** **. *.

Oakdale, MN *****

651-***-****

ac64o2@r.postjobfree.com

SUMMARY

I have over 12 years customer service experience between inbound call centers and in retail. This has prepared me to converse with and understand people from all walks of life. In this understanding I am able to service peoples’ needs in a variety of environments.

COMPUTER SKILLS

•MS Office Suites programs (Word, Excel, Outlook)

•Adobe Photoshop (current version CS3)

•Adobe Premiere (last version used: 7)

•Adobe Illustrator (Current Version CC)

•Ensemble

•Ubunto (Os)

•Clonezilla

Customer Service

•Problem solve customer concerns regarding telecommunication issues

•Explain services and products benefiting customer’s needs

•Provide in person and phone-based support to existing and new customers

•Provide retail customer service during high traffic times

•Resolve customers' billing complaints by performing activities such as adjusting bills

Marketing

•Inform customers of new and improved products and services

•Design graphics related to customer’s specifications

•Listen to customer needs and provide solutions

•Solicit sales of new or additional services or products.

Work Experience

Kingfisher Biotech; Customer Service Representative 2017-2018

Abts Computers; Internship 2016

ChaCha; Vetter 2011-2012

Target; Sales Floor Team Member 2010

CenturyTel (Century Link); Customer Service Representative 2007-2008

Teletech; Worldwide Corp Customer Service Representative 2004-2007

Sears Roebuck &Co; Cashier/ Instore Marketing 2003-2004

Education

Brown Institute (Brown College); Associates of Science Graphic Design and Advertising

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