Customer Service Sales
Resume:
BRENDA WOLKENSTEIN
Pittsburgh PA 15228
***********@*****.***
OBJECTIVE
An information technology opportunity that utilizes my skills and abilities to assist in meeting your immediate needs for customer service, sales and telemarketing.
SKILL SUMMARY
•Proficient in MS Office, Basic Web Design, HTML coding and Java programming.
•Good communicator, fluent in French and Hebrew, with excellent problem resolution skills.
•Demonstrated ability to take initiative, follow directions and learn quickly.
EDUCATION
Community College of Allegheny County, Pittsburgh PA Computer Information Technology Coursework completed:
January 2003-will complete degree in 2017
• Information Systems Web
Web Server Administration
• Development & Programming
Hardware & Software
• Object Oriented Programming: Java
EXPERIENCE
Landmark
Help customers get to seats
Provide customers with directions to different areas of the stadium or events center
Provide a safe environment for customer by searching bags and purses as need through security scan
Oral Communications
October 2017 till present
Dial America, Greentree, PA
March May 2016
Telemarketer
•Telemarketing and sales for Sirius XM Radio
•Sold renewal subscriptions of satellite to customer who bought new cars at auto dealers
• Took five year French and one year in college
•Customer service and order entry
Avon July 2015-2017
Sales presentation
Customer service agent
•Maintained website and entered clients order information
• Customer service and order entry
HR Block, Pittsburgh, PA January- April 2012
Receptionist
•Entered Appointments into the computer
•Data entry updated information on new customers
•Greeted people and helped people with on the spot appointments and already made appointment with HR block tax professional
•Answered phones and created appointment list on computer calendar including data entry in calendar and database of customers
•Order entry and customer service
Lifespan-Century 111 Mall, Pittsburgh PA Summer- 2007 Computer Instructor May 20007
•Taught senior citizens basic internet and word processing skills.
Seniors became more comfortable using computer, using the Internet and email.
Community College of Allegheny College, Pittsburgh PA January April 2007
Administrative Work Study, South Campus Office of Student Life
•Greeted faculty and students at Student Life Center and college newspaper offices.
•Answered telephone, documented and relayed messages for newspaper editor and students.
Posted events information on announcement boards at Life Center and across college campus.
•Typed and edited articles for the CCAC newspaper, The Forum.
•Researched information on women in technology and composed an article on the subject. Prepared graduation robes for storage as instructed by additional supervisor.
•Customer service for new students and returning students
Marywood College Library, Scranton PA Spring 1991
Library Assistant
•Ordered new books and organized card catalog files
Temple Israel, Scranton PA September 1989 June 1991
Early Childhood Teacher
•Taught Hebrew Bible studies and music to kindergarten and first grade students
VOLUNTEER ACTIVITIES:
Southside Senior Center, Scranton, PA 2000 Computer Instructor:
•Taught senior citizens how to use the internet
Temple Israel, Scranton PA 1989 - 1991 Youth Activities Coordinator:
•Organized food drive during holiday
•Organized high school students to dress in costume for holiday
•Organized religious conference of northeastern PA high school students
WQED Television and Radio Station, Pittsburgh PA Fundraiser:
• Answered telephones for pledge drive fundraiser
Prostart
2007 - 2008
Salesperson
Created sales for Prostart and increased the number of sales
RECOGNITION
2007
Easter Seals Assist Academic Scholarship, Pittsburgh PA
2003
Marywood College Academic Music Scholarship, Scranton PA
1991
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