SUSAN L. PAGE, CPS **** West Bradley Road, Milwaukee, WI 53224

Home Ph: 414-***-**** Email: ac64n1@r.postjobfree.com

BACKGROUND SUMMARY (Full & Part-time)

Executive Assistant/Receptionist with extensive experience in the support of executive management. Background emphasizes efficiency and productivity improvements. Demonstrated skills and accomplishments in: MS Office Suite, calendar/travel management, program administration, marketing/event planning, communication design. Semi-Retired in 2009 following layoff from Super Steel to work for CARE.COM (as nanny for 5 years), and Coldwater Creek etc. in retail.

EMPLOYMENT EXPERIENCE

LA FLEURS GYMNASTICS – Germantown, WI PART-TIME 7/2017-7/2018

Gymnastic Training Center Laid off due to new company direction

Receptionist – Assisted parents to enroll children in programs…Posted payments for classes…Kept public areas neat & tidy…Distributed minor first aid items as needed…Greeted & directed vendors, visitors and students… Provided administrative support as needed…Answered telephone & responded to walk-ins with questions providing customer service…Served as problem solver

HOME GOODS – Menomonee Falls, WI PART-TIME 7/2016 – 3/2017

Home Accessories Retailer Laid off (Lack of work)

Sales Associate – Assisted customers when purchasing home accessories…Greeted and engaged potential customers when they were purchasing home accessories…Customer assistance at cash register…Customer assistance in their purchases…Unpacked merchandise when it arrived by truck (processing)…Stocking of merchandise on shelves and rearranging shelves…Rearranging display of merchandise to attract customer attention

BRIAN & PATRICIA KRAMER – Glendale, WI PART-TIME 11/2012 – 11/2015

Ended when children started school

Nanny to two children Provided care for two children physically and emotionally…Taught children their numbers and ABCs…Read

to children and began teaching them to read…Played games and went on nature walks…Did crafts and

made gifts for parents…Exercised with children…Prepared meals and snacks for the children

SUPER STEEL PRODUCTS CORP – Milwaukee, WI FULL-TIIME 2/2007- 7/2009

Manufacturer

Executive Assistant – Provided administrative support and anticipated needs of Chairman of Board, President and Executive Team as needed Opened and distributed mail for executives and, alphabetized and date stamped invoices forwarded to A/P department for input *Created and maintained files of invoices which are input into accounting system daily by A/P clerk *Distributed A/P checks each week to vendors *Prepared confidential documents for Human Resource Department to distribute to employees. Also prepared spreadsheets and graphs for HR to track absences and errors in payroll. *Prepared Orientation kits for new employees at the direction of HR Department *Communication management of incoming calls to Chairman of Board and President. Also switchboard relief occasionally *Prepared correspondence and reports for Chairman of Board and President *Maintained stock of office supplies for the use of executives *Converted files for emailing to attorneys, insurance provider, customers, etc. Completed & created forms *Provided minutes at Executive Staff Meetings weekly and distributed to team. Maintained office equipment *Ordered food, office supplies, etc. for company meetings and employee meetings

COLDWATER CREEK – Glendale, WI PART-TIME 10/2006 – 12/2009

Upscale Clothing Retailer Laid off- Store became catalog only

Sales Associate – Provide assistance to customers when purchasing a wardrobe of classic clothes…Greeted and engaged potential customers to learn their wants and needs in clothing…Advised potential customers on our line of clothing (materials, construction, wear, etc.)…Helped prepare and display visual presentation of our clothing line, hard goods & accessories…Assembled complete ensembles for clients according to their wants and needs…Assisted customers by welcoming, presenting open-ended questions, recommending, validating, accessorizing, closing the sale and always thanking client for shopping with us…Via computer, complete a sale to clients and make last-minute suggestions to expand sale

PAGE 2 Resume of Susan Page, CPS

MUTUAL OF AMERICA – Milwaukee, WI FULL-TIME 2/2002 – 2/2007

Retirement Plan provider

Secretary – Provided administrative support and anticipated needs of Vice President and Staff… *Produced operational reports showing progress of client and total company business *Created spreadsheets to rack sales calls, total company business and specific client accounts. *Maintained client database in Access. Resulted in more efficient tracking of information *Created and maintained Product Manual, Training Manual and Office Guide to facilitate employees absorbing information concerning the Company and, thus making work flow and information more consistent and easily available *Created and maintained filing system for the Company, to facilitate access to client data *Prepared and executed correspondence for client responses and mass mailings Provided minutes of Staff and Sales meetings *Communications management of 10-line telephone system, mail and email. *Maintained inventory of office supplies to keep well-stocked cabinet. *Assembled enrollment kits for use in enrolling client corporations and their employees *Arranged travel and hotels for nine employees and planned & organized client seminars. *Maintained all office equipment in working condition

ALTO-SHAAM, INC.- Menomonee Falls, WI FULL-TIME 2/2001 – 5/2002

$40 million manufacturer of Restaurant Equipment

Executive Assistant- Provided administrative support to President/CEO and management team Designed format and integrated data for semi-annual Board report for ease of presentation *Transcribed reports, correspondence and provided minutes for monthly Management & Engineering Departmental meetings *Created spreadsheet formats to track product component pricing changes, metal recycling and stainless steel surcharges, resulting in better control of expenses *Created and maintained Procedures Manual and Contract files for sales representatives and distributors *Organized Annual Review Meetings for sales reps and distributors *Prepared and created correspondence and spreadsheets for Chief Financial Officer. Also distributed A/P checks and tracked via spreadsheets

HAYES BRAKE, LLC - Mequon, WI FULL-TIME 11/1994 – 4/2001

$80 million manufacturer of brakes for motorcycles, off-road vehicles and construction equipment

Executive Assistant – Provided administrative support to President/CEO and management team ISO 9001 librarian responsible for document control, form design, document maintenance and manual distribution of documents. *Contributed to ISO certification and recertification six months later *Researched and implemented more efficient company-wide telephone system, resulting in cost savings and updated phone system features for the company *Tracked sales and on-time delivery data by product line and customer. Designed spreadsheet reports and realigned mainframe data for more effective/reliable presentations *Designed format and integrated data for quarterly Board Reports for ease of presentation * Planned/implemented employee service recognition & employee involvement programs to raise morale and recognize employee contributions. *Organized and chaired committees for company events. Commended by management for success of events *Served as Product Manager for successful company apparel program, researching suppliers, obtaining quotations and presented recommendations to employee and executive committees *Transcribed reports & correspondence and provided minutes for weekly management team meetings. *Maintained all office equipment

EDUCATION / PROFESSIONAL CERTIFICATION

Business coursework at MATC (Milwaukee & West Bend) and Bryant & Stratton (where I studied for CPS certification through Int’l Association of Administrative Professionals) Former Notary Public

AFFILIATIONS / PROFESSIONAL ORGANIZATIONS / VOLUNTEER WORK

Past co-chairperson for International Association of Administrative Professionals committees (formerly Professional Secretaries, Int’l), former member of MRA Executive Assistant Roundtables, docent for Breast Cancer, Milwaukee Symphony and Milwaukee Ballet fund raiser homes. Also a volunteer at Women’s Homeless Shelter (Cathedral Center in Milwaukee) and a volunteer at local theater building sets, ushering, preparing meals for actors between shows on weekends, preparing props for productions, etc. Served on the 50th Anniversary Committee for 50th Anniversary of theater.

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