Email: email@example.com ● Skype: Amstelken
Residence: Emmeloord, The Netherlands ● Age: 44
Accomplished network engineer/server administrator seeking to leverage broad and extensive background in IT industry or Internal IT position in other industries. Extremely motivated and well focused to contribute knowledge and experience for the company’s success with hard work ethic and team oriented attitude.
NTT Communications Thailand : (400 Employees) Bangkok Position: Project Manager Nov 2017 – Mar 2018
Managing new and existing IT projects for major Japanese corporations.
Responsibilities include: Hearing clients’ needs, suggesting, planning, scheduling, implementing, testing, creating documents for the projects.
Communicating and ensuring all parties involved in the project are working synchronously in time to achieve target due dates.
Creating documents: Proposal, schedules, item checklists, test scenarios, parameter sheets, Completion letter, all in English and/or Japanese.
Managing: vendors, procurement, engineers, and clients in Japan and in Thailand
Interactive Intelligence : (35 Employees) Amsterdam Position: System Engineer Sep 2016 – Jun 2017
Taking care of Large clients' technical issues related to company's unified messaging system.
Mainly responsible for solving VoIP, servers, workstations, and mail related inquiries.
Troubleshooting raised problems by means of reproducing them at company's laboratory network environment using Windows 2012R2 servers and Windows 7,8, and 10 on Hyper-V server.
Yokogawa: (500 Employees) Amersfoort Position: Plant Security Engineer Feb 2014 – Dec 2015
Taking care of large clients networks in Europe.
Planning, Testing, Consulting, and implementing servers (mostly Dell), workstations (mostly Dell), Firewall (Juniper and Cisco), Switches (Cisco), NMS (Whatsup Gold), A/V software (McAfee) for Yokogawa clients.
Documentation of network diagram and configuration details for clients.
Maintaining SecurePlant network for one of the largest Yokogawa clients.
Memorable accomplishment : Managed implementation of Hypervisor test environment on Windows 2012 R2 server with Auto-tiering and RemoteFx technology.
BasicOrange: (25 Employees) Amsterdam Position: System Administrator Mar 2011-Dec 2013
Built VPN between main office and datacenter network, also built VPN for remote users using Juniper SSG5 on both locations.
Installed SSL VPN servers to allow users to logon to company network using only webbrowser.
Installed Vmware with remote WOL software for remote users to access to company network.
Managed and mentored colleague on backup, VPN, and firewall.
Managed backup of all 100+ servers in 3 domains using Backup Exec 12 R2 & R3.
Manged Windows ActiveDirectory network: DNS, DHCP, Domain Trust, Group Policy
Created instruction video on various IT services for users and documentation for the department
Operated Hardware: Dell servers, Dell workstations, Juniper SSG5, Watchgurad X700
Operated OS: Windows 2003, 2003, XP, 7, Vmware ESX
Operated Software: mRemote, SQL 2005, SQL 2008, NSM
Memorable accomplishment: Built Windows 2008 NLB servers with SQL 2008 Cluster server setup for one of the major clients.
The project didn’t complete successfully because the developer failed to code SQL database properly, but I have pinpointed the cause of the problem for him even though I was not a developer.
Ricoh Europe: (500 Employees) Amstelveen Position: Senior Solutions Specialist Jan 2009 Feb 2011
Supervised and ensured operational companies and distributors to support the end users efficiently. Provided assistance to problems
they were unable to solve.
Designed, tested and implemented the new software products, also supervised and developed service plans for new products.
Monitored solution products warranty process is being processed within the service level agreements.
Developed and managed problem replication environments for Solaris 10 with Samba server in the laboratory space.
Created support documents for operational companies and distributors.
Operated Hardware: Dell Servers, Dell workstations, SunFire V210, V240.
OS environment: Windows XP, Vista, 7, Windows server 2003, 2008, Solaris 10.
Memorable Accomplishment: Creating service plan for new line of MFP management software was challenging, especially because this
product had no predecessor.
Hankyu Transport NL: (80 Employees) Schiphol Position: IT Network Solution Manager May 2006 Oct 2008
Managed entire network for offices in Amsterdam, Rotterdam, Paris, and Brussels (remotely and physically).
Managed 8 Windows 2000 & 2003 servers, Cisco routers, Watchguard firewalls, Copiers, PBX systems, and Cargomate (transport system application).
Managed 3 colleagues remotely for IT support when necessary.
Protected the entire network by ensuring and closely monitoring on the firewall & Antivirus securities.
Responsible for entire IT related purchase for Rotterdam and Amsterdam offices.
Provided secure VPN connection for executives to access to the company network from remote locations.
Documented all the technical configurations in servers and in network for emergency purpose.
Operated Hardware: HP servers, NEC, HP, DELL workstations, Watchguard X500 & X20, Cisco router 1700, Juniper Firewall
Operated Software: Backup Exec 10, Symantec Antivirus Corp 10, IIS, Exchange 2003, Vmware 5, GFI Mail Essentials
Exact for Accounting, Cargomate, Citrix, Avaya software for call management, FTP, OWA, DFS, Group Policy.
Memorable accomplishment: The network was not managed well when I joined the company. I have cleaned up problems and redesigned the company network to manageable level in all 4 offices. One of the achievements I have accomplished was changing the Internal IP for all network devices in Amsterdam office. Previously, IP range 195.172.1.X was assigned to internal network. Since it is normally allocated for Public IP use, I have changed to 192.168.31.X.
Capital Servicing: (200 Employees) Tokyo Position: Network Engineer Apr 2003 – Dec 2005
Managed 10+ Windows 2000 & 2003 servers and 2 Redhat Linux 9 servers.
Managed and supervised Helpdesk technicians on troubleshooting user level and network level problems.
Took care of network infrastructures at company’s hotel properties in resort areas in Japan.
Installed and trained on high security bank transaction software for executives: HSBC, SMBC, MRI, CIC.
Proficient with: AD, DHCP, DFS, Group Policy, Exchange2000, Linux virtual web server, Apache, IIS, Webdav, WSUS, Sharepoint server.
Operated Hardware: HP DL server line ups, HP workstations, ThnikPads, Wireless LAN router, IP phone, Digital sender, UPS.
Operated Software: Backup Exec 8,9,10 GFI Mail Essentials, Mail Marshal, FaxMaker, MimeSweeper, NAI Netshield & Groupshield,
Ghost Enterprise, Vmware 3, 4, Merant PVCS, Invision PowerBoard (Using MySQL & PHP).
OS environment: Windows 2000, XP, 2000 & 2003 server, Redhat Linux 9.
Memorable Accomplishment: Led Disaster Recovery project and created Recovery procedure documents for all the servers in the office.
Provided more security within/out of LAN by implementing stricter rules with GP. Assured DAT update on clients’ VirusScan by in-house
server. Backed up data from workstations to server using Folder Redirections methodology.
TrendMicro (400 Employees) Tokyo Positions: Support Engineer, Sustain JM Jul 2001 – Apr 2003
Managed the products’ download network (ActiveUpdate) for Virus patterns, Programs, and Engines.
Solved bug cases and problems found in VirusBuster ( aka PCCillin)
Translated internal technical documents for Support Dept and Development Dept.
Trained TrendMicro’s 1st level outsourcing Support Center staffs (30 staffs) on ActiveUpdate download system.
Communicated between Support Dept in Japan and overseas offices
Worked as Sustain JM since July 2002. Monitored and ensured fixes for all the high priority bugs found in TrendMicro products.
Communicated with QA Engineers in both Japan office and overseas offices to finding solutions to critical problems in a timely manner.
Fixed bugs found on PSP Online (Web Console for Premium customers to report troubles to Premium Support Engineers).
OS environment: Windows 98, NT, 2000, Microsoft servers (NT, 2000, Exchange), RedHat Linux 7.2
Memorable accomplishment: There was a conflict with AOL 8.0 PPPoE driver and PC Cillin’s firewall driver when the AOL’s new version
was released. It was an extremely difficult task for Japanese QA Engineers to make the point since it was a coding level issue and it had to be explained in English. The number of reports from troubled customers was increasing everyday. I managed our developers in Japan and AOL engineers in US to clarify the cause of the trouble and come to a resolution in less than a week.
Avionet USA: Japan Air Lines affiliated (50 Employees) Los Angeles Position: Support Engineer Dec 1999 - Apr 2001
Took care of desktop and network related troubles for JAL, its subsidiaries in North/South America regions, and other Non JAL corporate
customers in Southern California.
Updated and edited the company’s Website using FrontPage, Photoshop, and Illustrator.
Built PC for leasing, upgrading RAM, HDD, Monitors, and Motherboard for customers.
Operated Hardware: Cisco Routers, Switches, Printer, Server.
Operated Software: AntiVirus software, Office, System Commander, Partition Magic, Firewall.
OS environment: Win 3.1, 95, 98, NT, 2000 Workstations and Servers.
Memorable Accomplishment: There was a project to upgrade all the JAL subsidiaries (Reservation center, Fueling company, Catering
company, and Ticket counters at the Airport) workstations from Win3.1 to New PC with Win98. We had to store all the important data from
over 300 PCs to servers. It took 3 weeks for us to complete this project.
KDD America (80 Employees) Los Angeles Position: Technical Specialist Aug 1997 – Dec 1999
Managed Voice and Data network by maintaining a quality service through testing, repairing, upgrading, cross connecting circuits using
electronic test equipments and computerized diagnostic devices.
Analyzed network data to identify the cause and false point in case of network failure.
Communicated with Local Exchange Carriers and KDD Japan to identify the trouble point in the circuit in trying to fix the issues in
the shortest time possible.
Operated circuits: DS1, DS3, Fiber Optics, Frame Relays.
Operated Hardware: CSU/DSU, Router, Modems, Fireberd Line Analyzer, TDM for WAN.
Memorable Accomplishment: There was a tremendous circuits malfunction which affected greater Los Angeles area due to the fire
at 1 Whilshire (the main circuits connection point in Southern California), all Technical Specialists had to work for 48 hours to fix
the problem to bring back up the service to our customers.
Temple University B.A. Sociology acquired in May, 1997.
Completion of Certificate in Computer and Information Sciences in June 1996.
-TOEIC 915 -A+ Certification (CompTIA)
-Network+ Certification (CompTIA) -MCP (70-210 & 70-215)
-Sports (golf, workout, baseball, snowboarding) -Watching baseball and football
-Japanese (Mother tongue) -English (Fluent)