Customer Service Assistant

Hao Zhang Phone: 859-***-****

Email: ********.***@*****.***

EDUCATION

BE in Computer Science, University of Kentucky, Lexington, KY 5/2018 Summer Program, Wuhan University, Hubei, China 5/2013 – 8/2013 WORK EXPERIENCE

Capital University of Economics and Business & Framington State University, Shanghai, China 5/2018 – 6/2018 Hankuk University of Foreign Studies, Seoul, Korea 7/2018 – 8/2018 Teaching Assistant

• Assisted professor in planning and executing educational or learning strategies, including class activities, course materials and equipment design and preparation that reflect the needs of students

• Collaborated with professor to prepare and host discussion session-sessions that manifest accommodation for different learning styles in students in an attempt to offer comprehensive support for students assigned

• Responsible for managing other administration/work related matters, including airport pick up, hotel/Airbnb check-in, campus tour

University of Kentucky 5/2016 – 2/2017

Library Student Assistant

• Insure operations ran smoothly by checking to make sure printers had paper, keeping up to date on study room occupants, and returned books were checked back in and re-shelved

• Register new students to library mainframe, verifying graduate students’ records on library database

• Answering phones, locating requested resources in the library database, refer students to appropriate liberians Bank of Communication, Wuhan, China 7/2014

Full-time intern

• Assisted Branch Manager by supervising the lobby by greeting 100+ customers a day

• Asked and assessed customers’ needs, locating appropriate resources and directing customers to them

• Provided forms to customers and assist them with the electronic services before the upper level personnel dealt with their concerns

STUDENTS ACTIVITIES

Society of Women Engineers 8/2016 – 5/2018

Outreach Committee Member

• Plan presentations and labs for classes in elementary school to generate interest in the engineering field

• Participate in shadowing program for high school students interested in STEM majors, went to a local high school to present how to do programming

Big Blue Toastmaster Club 6/2016 – 8/2016

Member

• Work with other club members to practicing communication and public speaking skills

• Network with local authors and professors

University of Kentucky

Women’s Power Space

• Build house for refuges 9/2014

Volunteer at international student orientation week in University of Kentucky 8/2014

• Present lecture speech about how to adjust to new life in college

• Organize the welcome activity for international students

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