JOHN THOMA

Front Office Supervisor

ac64l1@r.postjobfree.com

Skype ID : John09990

+971-*********

Workers Village

Gate No : B

Mussafah,

Abudahabi

PERSONAL INFORMATION:

• Nationality : Indian.

• Marital Status : Single.

• Religion : Christian

• Passport No : K2273899

• Date of Birth : 10.10.1991

COMMUNICATION SKILLS :

• Initiative, Self-motivated.

• Leading people & Developing.

• Planning & Organization.

• Teambuilding, making decision.

OBJECTIVES:

Establish and maintain strong working relationships with management, staff, and internal and external guest. Provide efficient administrative support for a wide variety participants and staff. Prioritize and organize workloads to meet strict deadlines; train and support team members.

MY STRENGTH:

• Strong sense of Responsibility and Positive Attitude

&excellent Communication.

• Willingness to learn from other colleagues and from daily experiences.

• Quick Learner and Sharing new ideas.

• Total 5-6 years hotel background experience with BSc. Degree In hotel management.

EXPERIENCE

NOVOTEL AND IBIS ABUDHABI GATE

Position: Front Office Supervisor (Feb 2016 – Current Job).

• As an Acting Duty Manager responsible for managing the first impressions of our guests. (i.e.) welcoming & greeting, converse and assist guests with enquiries, especially when VIP guests, long-stay guests, and others are in the hotel.

• Occupy the hotel lobby and other public areas always, particularly at busy times.

• Engage guests in conversation and provide general assistance.

• Meet and greet VIP Guests and major corporate clients upon arrival.

• Lead and coach the team towards achieving highest level of guest service.

• Monitor guest satisfaction reports and implement actions to improve results.

• Oversee the entire Front Office operation to maintain high standards.

• Providing managerial support for Switchboard, Concierge and Front Desk.

• Represent the FOM/ HM and other senior managers in their absence

SOFTWARES KNOWS :

• OPERA PMS

• Oasis (Duty roster).

• TRITON

• Materials Management.

• MS Office.

• Escape .

TRAINING ATTENDANT:

• Fire Safety training.

• Manage Fire Alarm Situation

• Bomb threads training.

• PCI DSS.

• Social media and Reputation

management.

CAREERS HIGHLIGHTS:

• Suggested to create own team.

• High morale & productivity.

• Strong follow-through.

• Strong leadership

• Problem solving.

• Strong communication skills.

LANGUAGES KNOWS:

• English: Fluent in Speak &

write.

• Arabic: Basic Learning.

• Hindi : Good in speaking.

• Native Languages: Tamil, Hindi

and Malayalam.

• Manage record and promptly resolve issues or

emergencies that arise.

• Assist other departments, as necessary.

• Responsible for trainings in the department and Discussing training priorities with section heads.

• Drafts/reviews training schedules for the month and Authorizes activities.

• Ensuring all the guests profiles are updated in the CID. Spot checking the same with the opera report.

• Actively elicit guest feedback and preferences regarding hotel services and ensure action is initiated, on the same to maximize guest satisfaction.

• Keeping a track of all online feedbacks (booking.com, trip Advisor) & ensuring that the hotel rank keeps on Getting better.

• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts.

• Controlling any rebates/allowances issued through the Front Office.

• Effective preparation of duty rosters in the absence of duty manager

• Involved in checking all registration cards, Arrival correspondences, High Bills, Rate Variance, Room

Blocking, Pick Up and drop details.

FLORA GROUP OF HOTEL DUBAI.

Position: Senior Front Desk Officer

20.01.2014 - 01.02.2016

CROWNE PLAZA KOCHI.

Position: Guest SERVICE Associate (Part of pre – opening). 17.09.2012 – 26.09 .2013

Mr .Rohit Sharma – Novotel and Ibis Abduabi Gate

Asst. Front Office Manager.(H6948- ac64l1@r.postjobfree.com)

Mr. Hafid Bensside - Novotel and Ibis Abduabi Gate Front Office Manager .(ac64l1@r.postjobfree.com).

I hereby that the information furnishes above is true to best of my knowledge & belief.

John Thomas

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