Executive Assistant Administrative

Michelle S. Ford Resume - Page * of *

Michelle S. Ford

** ******* ****, # **

Groveville, New Jersey 08620

Cell: 609-***-****

Email: *********@*****.***

PROFESSIONAL SUMMARY

Reliable, energetic, personable professional with more than 15 years of experience in Administrative Services. Strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects. Highly analytical thinker with demonstrated talent for identifying, scrutinizing, improving, and diagnosing problems/processes. Exceptional listener and communicator who effectively conveys information both verbally and written. Background in engineering, transportation, dispatching and government lobbying. Experience supporting the needs of global organizations including visa requirements. Expert in international and domestic travel. EDUCATION

ISO 9001 Oil and Gas Industry Certification

St Vincent Academy, Newark NJ Diploma

TECHNICAL EXPERTISE

Microsoft Office: Outlook, Word (Board and Committee Meeting Minutes, Mail Merge, Confidential Contracts and Agreements) Excel (Charts, Spreadsheets & Pivot Tables), PowerPoint (Presentations & Animation), Visio

(Flowcharts & Org Charts), Concur, SharePoint (Intranet website updating), Condeco: Conference Room Booking, PNET, Ariba, Phototype, and File Routing & Collaboration, Adobe Acrobat (Annotations & Bookmarking).

PROFESSIONAL EXPERIENCE

Full-Time

HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY November 2016 – Present

Quality Management Coordinator

• Manage ongoing activity and updates for all Quality Management Policy to maintain the highest level of compliance, including monitoring of policy changes and renewals

• Ensure QM Department and Health Service policies are tracked, and reviewed on a timely basis via the HS policy work group.

• Create and manage multiple project plans with tasks coordinated across departments at all levels of the organization

• Heavy participation in state submission process (NCQA & Annual Assessment)

• Timely and accurate submission of meeting minutes, agenda and sign in sheets to state on a semi- annual basis

• Research and analyze information and prepare reports, as appropriate

• Maintain electronic accreditation libraries, ensuring all documentation is accurate and current

• Participate in internal and external meetings as needed

• Obtain information, status reports, or answers on various business matters, inquiries or projects as directed

• Serve as liaison/coordinator for special projects or workgroups

• Communicate verbally, in writing and by electronic mail with internal and external customers involved in Quality Management activities

Michelle S. Ford Resume - Page 2 of 2

• Responsible for productivity and timeliness of meeting expected and identified individual work process goals

• Perform special projects, surveys and studies to meet Quality Management unit goals, as assigned by and under the direction of the Quality Management Manager

• Obtain information, create status reports, respond to inquiries or projects as directed

• Set up and track Provider office visits by staff nurse via email, fax and US mail correspondence

• Steer committee teleconferences and WEBEx

Part-Time

Macy‘s Quaker Bridge – Lawrenceville, NJ November 2016 – Present

Retail Support Team/Recovery Associate (Part Time)

• Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration

• Process merchandise to floor ready standards and assist the Merchandise Team Lead with the placement of merchandise on the sales floor

• Place product to appeal to customer preference; Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment

• Communicate issues to Manager and or Merchandise Team Lead

Recovery Associate

• Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration

• Drive sales by consistently demonstrating exceptional MAGIC Selling Skills

• Provide an exceptional customer experience by ensuring the customer is always the priority

• Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice

• Demonstrate a professional, can-do attitude

• Maintain high customer readiness standards: deliver a clean, neat and easy-to-shop store environment

• Recover merchandise from fitting rooms

• Assist in replenishment of stock onto the sales floor

• Participate in selling floor and stockroom maintenance and organization

• Be sensitive to store’s business needs and flex into other areas as needed

• Maintain communication with Store Team, for support on driving sales, promos, and product knowledge Adhere to all safety and security policies and procedures

• Ensure shortage prevention initiatives are executed Church & Dwight Co. Inc.: Sr. Administrative Assistant September 2008 – August 2016

Fabric Care Marketing Strategic Business Unit and Innovation

• Provide administrative support for Vice President (1) Marketing Director (4), Group Brand Managers

(4), Brand Managers (8) Associate & Assistant Brand Managers

• Act as a liaison between the Executive and the management team and CMO.

• Create and edit PowerPoint and Excel documents for presentation to the CMO and Board of Directors

• Utilizing Outlook: schedule meetings and travel arrangement and organize and maintain the executive's calendar

• Using Concur - Responsible for handling all travel arrangements (domestic and international) including hotel accommodations, passport, visas, airline reservations, ground transportation, prepare, reconciled, and process expense reports

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• Using Ariba and Pnet process purchase orders and invoices

• Using Phototype (Copy Approval Routing Software) Routing and Collaboration system/application for all file transmissions, and historical archives. Over 350 routings a year for Brand,Trademark, Consumer Relations, Legal, and Research & Development

• Comprise and type meeting minutes, agendas and correspondence for team meetings, client meetings and special events. Uploading using SharePoint

• Manage multiple time sensitive projects simultaneously, manage large consumer sampling program

• Create and maintain Front End New Product Development invoice database

• Brief specific project budget to VP and Director quarterly

• Maintain invoicing spreadsheet and small budget for Innovation projects – Using Pnet & Ariba

• Process, analyze invoices for accuracy, code to G/L account

• Exhibit appropriate sense of urgency, confidentiality and diplomacy

• Maintained office equipment and supplies

• Maintained marketing telephone listing

• Create new Powder and Sheets SKU’s under the guidance of a senior Brand Manager

• Prepare and issue secrecy agreements as required by marketing executive

• Plan team meetings events, activities, lunches and town hall event

• Working with department assistants to prepare mailings and act as liaison during MLB events

Move Coordinator (Special Project)

• Coordinator and dedicated support to the Fabric Care and Innovation marketing project relocation team

• Coordinated and facilitated third party moving vendor with the shipment and transportation of product, supplies and office furniture to the new location

• Facilitated relocation into new business site location.

• Submitted all required documentation to Network team for the relocation and setup of all LAN/WAN, and telephones

• Developed move and packing schedule. Implemented move schedule and coordinated set up all offices and cubicles with computers and furniture

• Briefed Vice President SBU leader on all project updates and issues. ReMex Staffing: Administrative Assistant July 2007 – September 2008

Church & Dwight: Licensing, Sexual Health, and Marketing Services

• Provided administrative support to Vice President, Directors and Brand Managers

• Backup Assistant for the Vice President of Marketing Services

• File Routing and Collaboration system/application for all file transmissions, and historical archives. Routed over 250 routings a year for Trademark, Consumer Relations, Legal, and Research & Development (R&D)

• Maintained Executive calendar to include scheduling internal and offsite meetings for senior management

• Coordinated all travel arrangements

• Generated presentations, correspondence, and reports. Prepared, reconciled, and processed expenses

• Managed multiple projects simultaneously

Axens North America Inc.: Lead Engineering Executive Assistant January 2000 – July 2007

Lead Engineering Executive Assistant, and ISO 9001 Quality System Internal Auditor

• Executive Assistant to Vice President, Chemical Engineering Department and Senior and Junior Chemical Engineers

• Edited and assembled process books

• Organized and directed complicated management projects for VP as lead executive assistant Michelle S. Ford Resume - Page 4 of 2

• Oversaw and coordinated VP’s activities with staff of 10

• Developed and executed plans for executive meetings, lunches and staff social events

• Transcribed from Dictaphone patent licenses for commercial use of petroleum products

• Created organization charts, presentations, and Executive correspondence utilizing Visio and PowerPoint

• Drafted, proof read and edited communications

• Developed process books, technical proposals and special projects.

ISO 9001 Quality System Internal Auditor

• As ISO 9001 Quality System Internal Auditor organized and maintained all quality documentation

• Prepared, modified, issued and filed all quality documentation and quality correspondents as required by quality coordinator

• Maintained updated Quality documents supporting for three Axens locations (New Jersey, Texas and France)

• Attended management Quality review meetings; prepare and distribute minutes. Conducted first party audits for internal purposes.

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