Mobile: 787-***-**** s E-Mail: email@example.com
Key resource to spearhead initiatives, combining technical expertise and business vision producing profitability.
Information Systems Management
Summary of Qualifications:
Professional in information systems working in companies with a high transaction volume, millionaire portfolio, and highly regulated environment. Move easily from vision to execution with a clear sense of purpose and urgency.
Identified and solved issues easily; designed tools improving processes, eliminating duplicity and redundancy and strengthened compliance. Systematic with strong planning skills to comply with due dates and objectives.
Avid communicator transcending barriers between technology, creativity, and business aligning each to capture the highest potential of the organization. Fully bilingual in English and Spanish.
Popular Inc. (2002 – 2018)
Lead credit card and Commercial onboarding automation program gathering stakeholder’s requirements and functional specifications making sure to implement them in salesforce coordinating with Pierry technical person. Also coordinates with Harland Clark for call part of the program.
Visual FOXPRO, list or lead generation, and evaluating effectiveness of marketing campaigns, Using SAS Guide, Power Pivot, Excel.
Collect and analyze data on customer demographics, SQL coding in MS Visual FOXPRO, SAS Guide, Power Pivot, Excel preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
Work with internal business unit to collaboratively gather information and gain complete understanding of data, models, processes and other variables required to perform analysis.
Led the migration from FoxPro to Salesforce of EXCLUSION application for regulatory compliance. Work in Hand with Pierry for validation and implementation.
Led the implementation of a mailing address process, according to new USPS regulations. Led the migration from FoxPro to SAS.
Managed data analysis for multiple clients in the employer benefits industry
Managed data bases with 1.5MM+ accounts, identifying business opportunities using SAS software, preparing internal communication lists, and offering services according to needs and profile. Maintained privacy policies.
Engaged people in accepting new methodologies and processes resulting in efficiency.
Developed EXCLUSION application to filter exclusions, generating a certification and strengthening regulatory compliance. Ensured sent letters and emails to clients comply with regulations and policies.
Prepared and executed marketing campaigns at technical level and performed analysis, achieving response rate of up to 25%. Supported campaigns of new products: Family Care and Women Care in the development of solutions to manage billing processes. Led the implementation of a mailing address program, according to new USP regulations. Led the migration from FoxPro to SAS.
Developed modules according client needs redesigning procedures using Service Center.
Support real state Division in information technologies. Network Troubleshot, Password recovery, Training on the user of applications, day to day computer issues and troubleshooting.
Solve parking administration issue cause by reporting delay using access to better and more efficiently report customer payments.
Audited information systems and generated financial and statistical reports to be used in audits. Collaborated in audit for Popular Leasing.
Horizon Multimedia (2000 – 2001)
Developed web portals using Dream Weaver Flash and Fire Fox for clients: Banco Santander, Intercontinental Hotel, Tourism Company, Pearl Vision, among others. Designed the entire network after moving.
University of Puerto Rico (1997 – 2000)
Web Master of a federal project (Title V): Served as systems administrator, installed and maintained a Web Server for the library science department. Performed duties as Web Master and solved network troubles.
Web Page Developer for the Department of Chemistry.
University of Puerto Rico, Río Piedra’s Campus BBA, with a Major on Computerized Information System
Training: Visual Basic, PL/SQL, Access, applied analytics using SAS Enterprise Minor, Querying and Reporting, Microsoft.Net, among others.
Areas of Expertise:
Medical Utilization Analysis
Network & Servers