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Administrative Assistant Manager

Effort, Pennsylvania, United States
September 21, 2018

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Monica D. Harrison

**** ******* **** ******, ** *8330 917-***-****/ 570-***-****

Candidate offering over 10 years of professional experience in guest/client service and support; as an Auditor, Accountant, Office Manager, Administrative Assistant, and Case Aide within experience in Cooperate, Clinical, and Social Service settings. Advanced skills with Microsoft Office Suites. Proficient in Excel, PowerPoint, Word, Opera, Lodge net, Dollars Net, VNC Viewer, experienced with I. Q. Ware, Aloha Manager, Sanofi, Forecast X, GroupWise, All Scripts, SAP, STAT, ADP, Reynolds and Reynolds, Automotive Billing Software, and Type 60 wpm.


East Stroudsburg University Business Management/Economics/Finance 2018

The Resource Training Center Certified Case Aide with Internship 2011

SUNY Empire State College Associate of Science - Labor Studies 2008

Harry Van Ars Dale CLS Electrician 2005

U.S.D.A. Finance School Accounting Specialist 2000



Processed information from the company’s financial reporting systems, account balances, cash flow statements, income statements, balance sheets, tax returns and internal control systems

Reviewed accounts receivable, invoices, vendor payments and billing procedures to ensure compliance with accounting guidelines organization in an accurate, fair manner, ensuring that no fraud or gross errors are present within the company

Prepared and processed End of day functions of financial transaction summaries and statements

Posted cash journals, daily activity reports, 35-day forecast, managers flash, rate variance, trail balances, Deposit ledgers, ACH payments, credit limit reports, cash logs, cashier summaries, credit card reports, Z-tape audits, and Night audit closeout reports.


Demonstrated business administration fundamentals, marketing, and bookkeeping.

Provided admirable courteous service to customer’s appointment scheduling and telephone techniques.

Coordinated day-to-day office functions ensuring smooth and efficient operations.

Performed inventory management, recorded cost, and prepared work orders for equipment maintenance.

Prepared bank paperwork for deposits, payroll transactions, processed credits, refunds.

Ensures security is maintained; reconciled the cash drawer, and secures cash, checks, and credit/debit Card payments, Controlled petty cash and related inventory.

Provided staff support, delegated assignments, monitored performance, and initiated corrective action when required.

Completed probationary/performance evaluations.

Participated in hiring process; conducted preliminary interviews and performed reference checks.

Created staff schedules and tracked attendance.


Performed receptionist task, such as registration, scheduling, and clerical duties.

Collected income and identify verification documents.

Assisted in the completion of application packages for government assistance programs.

Organized, scheduled and attended executive level meetings; recorded minutes.

Determined and accepted required payments, including co-pays and deductibles.

Created and maintained databases, logs and filing systems.

Used critical thinking skills enabling the ability to work with minimal supervision.

Utilized Internet databases to conduct public record searches.

Ensured that all necessary demographic, billing, and clinical information is obtained and entered in the databank with timeliness and accuracy.


Greeted patients and exchanged information and documentation.

Logged and reported activities and client participation with the appropriate referring agency.

Designed enrichment groups.

Receptionist tasks, including new patient registration.

Conducted triage interviews and intake orientations.

Managing client attendance, maintained quality patient records and confidentiality, arranging follow-up care, and retained vital information such as patient records in accordance with HIPAA standards.

Communicated with patients and reporting appropriate information to corresponding public health agencies.

Interpret terms related to diagnosis, disorders and treatment plans.

Verified insurance benefits and obtained preauthorization/authorization as necessary.

Medical records/patient chart creation, Bio-Psychosocial profiles and maintenance.

Scheduled appointments, assigned caseloads.


Honorably Discharged from the United States Army/Army Reserves


3/2016 – 12/2017 High Gate Hotels (Mountain Laurel, PA) Night Auditor

2/2014 – 8/2015 Appliance Plus (Brodheadsville, PA) Office Manager

5/2013 – 2/2014 Commonwealth of Pennsylvania (Blakeslee, PA) Store Clerk

1/2012 – 3/2013 Metropolitan Jewish Home Care (New York, NY) Administrator

3/2005 – 1/2012 IBEW Local #3 (Flushing, NY) Electrician

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