Customer Service Property Management

Mark Bergstad

**** ****** *********, **********, ** 94588 ~ 925-***-**** ~ ********************@*****.***

Date September 6, 2018

Dear Sir or Madam:

I am currently seeking a challenging new career opportunity with your company and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership roles with experience in implementing daily strategic operations, improving operational revenue, supervising staff members, and handling enterprise-wide initiatives. In addition, I have strong experience in interacting positively with others, analyzing and solving complex operational issues, and managing stakeholder relationships.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive background in handling retail and commercial property management logistics.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future. I am available for any shifts full or part time.

Sincerely,

Mark Bergstad

Mark Bergstad

7450 Camino Tassajara, Pleasanton, CA 94588 ~ 925-***-**** ~ ********************@*****.***

Career Profile

Dedicated and accomplished Strategic Leader with 20+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to manage daily operations within a variety of environments, lead staff members, and handle complex operational situations. Offer solid supervisory abilities with experience in leading large-scale property management projects, completing financial analysis, and increasing revenue growth.

Key Competencies

Operations Management • Team Leadership/Motivation • Training/Coaching • Self-Motivated

Project Management • Strategic Operations Planning • Culture Change Initiatives • Revenue Growth

Property Management • Policy/Procedure Development • Strategy Alignment • Tenant Management

Professional Experience

The Sherman Investment Group LLC September 2008-July 2018

General Manager

Direct day to day operations within a fast-paced environment which included overseeing the management of commercial, retail, office, industrial, and multi-family housing units

Monitor detailed property improvements as needed, scheduled property inspections, obtained permits, and reviewed/negotiated vendor contracts

Generate detailed financial reports which include audit of income and expense registers and budgets along with creating year-end spreadsheets

Knowledgeable in 3-day notice laws, belief of abandonment, and notice of non-responsibility which resulted in consistently maintaining regulatory compliance

Recognized for 2016 Outstanding Commercial Remodel Design for the Town of Danville

Service Champions Heating and Air December 2004-September 2008

Customer Service

Coordinated customer service and administrative functions within the organization which included scheduling appointments, dispatching Technicians, and handling equipment sales

Awarded a variety of recognitions which include 2005 Rookie of the Year Award and 2006 Team Member of the 4th Quarter

Additional Professional Experience Includes: Owner, The Pasta Stores, 1988-2004

Education

Certificate of Completion, Rapport Leadership International, Sacramento, CA

Property Management Certificate, Property Management Institute of Training, Hayward, CA

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