+20-128*******

+20-109*******

ac64g1@r.postjobfree.com

Toman Bai Sq. Roxy,

Cairo.

Dear Sir or Madam,

Good day.

I am writing to express my interest in the IT Project Manager position listed on www.linkedin.com, I believe that my qualifications, education and professional experience would make me a strong candidate for the position. I Joined Alshaya in 2011, and Since 2016 I am working as a Corporate Business Analyst and some of my responsibilities are:

- Create designs for technical solutions to resolve business problems and try out components of new systems for efficiency.

- Reach out to project stakeholders to identify and evaluate user and business requirements.

- Create and facilitate efficient and cost effective solutions and analyze systems specification to meet business requirements.

- Supervise all integration processes with new clients and other third-party vendors.

- Supervise project development processes with clients and vendors for the successful execution of projects.

I am results orientated with a good commercial acumen, my skills along with a strong sense of professional integrity have contributed significantly to my past achievements, I learned to be both efficient and supportive.

My enclosed resume will provide you with more details of my background and what I can offer. Thank you for taking time to read my C.V, and I am looking forward to an opportunity to speak to you in more detail regarding this position.

Yours sincerely,

Joseph Talaat

Joseph Talaat.

A challenging IT opportunity allows me to effectively use and develop my experience and skills.

Corporate Business Analyst Alshaya IT:

Create designs for technical solutions to resolve business problems and try out components of new systems for efficiency.

Reach out to project stakeholders to identify and evaluate user and business requirements.

Create and facilitate efficient and cost-effective solutions and analyze systems specification to meet business requirements. Supervise all integration processes with new clients and third-party vendors. Carry out routine testing of software patches; assist with new releases and approve all User Acceptance Testing [UAT].

Facilitate professional and constant communication with overall users on the status of production problems that might arise and inform them about ways of resolving issues.

Supervise project development processes with clients and vendors for the successful execution of projects.

Monitor queue to ensure that all necessary requirements done on time. Carry out research on how IT systems used and suggest ways for systems improvement and efficiency.

Training Officer Alshaya IT:

Analyze, define and create training schedules for several roles and teams

[store staff and managers, area managers, operations managers and country operations managers] in different countries [Kuwait, KSA, Lebanon, Dubai, Qatar, and Morocco].

Provide training for employees [50 nationalities] in different markets. Carrying out assessments to determine skills gaps, and improve staff using of company's applications in different countries.

Design, create and translate training presentations, handouts, video tutorials and manuals.

Coordinate with several teams to cover training needs [HR, AMs, and WH]. Site visits to analyze and maximize the IT systems utilization and knowledge, also conduct in stores training of new rolled out applications. Support and coach new stores opening in different countries. Quality assuring the company's IT applications.

Evaluating the effectiveness of training programs to improve training quality. Provide feedback of delivered sessions, training assessments, and coming training schedule updates.

+20-128*******

+20-109*******

ac64g1@r.postjobfree.com

Toman Bai Sq. Roxy,

Cairo.

[2016] PMP [Project

Management Professional].

[2016] ITIL Foundations.

[2015] CISA [Certified

Information Security Auditor].

[2010] MCT [Microsoft

Certified Trainer].

[2010] Microsoft Office

2007 Specialist Master.

[2008] MCTS Web

applications.

[2008] MCTS Windows

applications.

[2008] SQL server 2005

[2007] ICDL V 4.0.

[2011-2013] Master

degree of computer

science.

Faculty of computers and

information.

Ain Shams University.

Arabic: Mother tongue.

English:

[2012] Level 8 English

[Cambridge training college].

[2008] Business English

[E.L.S Language Centers].

Married.

Date of Birth: 6/6/1984.

Military service: Exempted.

IT Training supervisor Wining Egypt Academy

and Kafalet Alyateem association:

Create training schedules and supervise the training process. Create training manuals and presentations for ICDL and MS Office 2003 and 2007.

Provide training sessions for new courses.

Evaluating the effectiveness of training programs to improve training quality. Provide feedback of delivered sessions, training assessments, and coming training schedule updates.

MOS Office 2003/2007 and Software

maintenance instructor Bedaia for Training, Kafalet Alyateem association and Wining Egypt academy.

ICDL, VB.net, Office 2003/2007 instructor and

ICDL Tester Bedaia for Training, ICIT, Hours Training center and ICL [Institute of communications and Languages].

[2016] PMP [Projects Management Professional].

[2008] Soft Skills course [International Cambridge College].

[2008] Effective business writing course [OTT].

[2016] ITIL Foundations course [Global knowledge].

[2010] Master MOS 2007 [Windows, Word, Excel, PowerPoint and Outlook].

[2008] Microsoft ASP.NET for web applications.

[2008] Microsoft ADO.NET for windows applications.

[2008] SQL Server 2005 [Implementing].

[2008] C# Programming language.

Business analysis tools [Agile Scrum, SDLC models, UML UC and SWOT analysis]. Retail systems [Front line and Backline systems] and web portals. CIS [Customer information systems], COMS [Customer Order Management Systems] and issues ticketing system.

Gift cards system [Third party], E-stock taking systems and procedures. Good knowledge of warehouse, distribution and allocation systems. Retail operations report tools: Oracle data warehouse, and web reporting. Stores functions tools [Store Rota, E-leaves, and online stores process reports]. E-PAF procedures, financial workflow, and SFA [Sales Force automation]. IS [information security] tools: PCIDSS [Payment Card Industry Data Security Standards] and ISMS [Information Security Management Systems]. Programming languages: VB.Net and C#.

Windows Development Tools: ADO.Net.

Web Development Tools: ASP.Net/XML/HTML.

Database Tools: SQL Server 2005/2008, Microsoft Access. Familiar with: Operating systems: Vista/7/8/10/Linux. Microsoft Office Tools: Word, Excel, Outlook, PowerPoint and Visio. Good knowledge of Data structure and system analysis.

[2015] CISA [Certified

Information Security Auditor].

[2010] Microsoft Office

2010/2013.

[2010] Adobe Dreamweaver

CS5.

Available upon request.

Carry out multi- task with no

supervision.

Productive analytical skills

based on both organization and

individual's needs.

Strong leading and

communication skills.

Good with time management

and results orientated.

Strong skills of troubleshooting

issues quickly and find solutions

to solving them independently

in a timely manner.

Excellent oral, presenting,

teaching and guiding skills.

Ambitious, energetic, self-

motivator, and organized.

Ability to travel [Traveled to six

countries].

Quick learner and keen to learn

and improve skills.

Contact this candidate