Customer Service, Data Entry, Remote Intranet Access, Medical Coding

Dear Staffing Manager,

Hello, my name is Latoya Logan. I am interested in being a part of the vision where we’re creating value for your customers. In my 2-year associate’s degree program, I gained working knowledge in medical billing and coding that included CPT, ICD-9 and 10, HCPCS, documenting of medical claims, HIPAA, medical terminology, customer service, business communication, computer keyboarding, computer and office applications, office procedures and administration, college math, and automated office. Also, Microsoft Office Professional 2010 and other medical administrative assistant competencies were gained. I want my work to be consistent with accepted sound medical business or fiscal practices. Fordney, M. T. (2012). Insurance Handbook for the Medical Office (12th Edition) Maryland Heights, MO: Saunders/Elsevier. I’m now in the process of completing another 2-year degree program for computer information technology. I have completed 3 courses in Foundations for Lifelong Learning where I’ve learned about my numerous intelligence and various writing styles. In software tools, I’ve gained a more in-depth knowledge of Microsoft Access, Word, PowerPoint, and Outlook, and the Windows 8 operating system. In the personal finance course, I learned in depth about how to manage finance plans, of my own, customers and businesses as an employee through the eyes of financial advisors Ron Blue and Dr. Justin M. Henegar, CFP, CHFC, CRPC.

If you would like to contact please email me at ******.***.*****@*****.***, or by phone at 901-***-****. Please call me Monday-Friday 10:00 am to 4:30 pm, but if I am not available to answer the phone, please leave a message.

Sincerely,

Latoya Logan

Attachments: Resume

Latoya Logan

1455 Eloise Road Memphis, TN 38106 901-***-**** ******.***.*****@*****.***

Skills

Maintains good attendance, is punctual, works in an organized and accurate way while paying attention to details. Established and maintained effective working relationships, practices active listening, problem – solving, and tactfulness. Values working in a safe and fast-paced environment. Demonstrated scheduling abilities, filing alphabetically and numerically. Trained how to use customer service management software and electronic systems. Operated standard office equipment. Worked in an organized way, and able to prioritize, and handle multiple tasks for multiple departments. Knowledgeable about computers including but not limited to: a company’s remote intranet, operating systems such as Windows 7 and 8, confidentiality, virus protection, data backup. Internet research, email such as Outlook and, data entry keyboards about 40 to 50 words per minute. Beginner level in the access database and intermediate level in Excel spreadsheet programs, preparing presentations in PowerPoint and processing documents in Word, Outlook email. Navigated and used multiple computer systems while maintaining contact with the customers.

Education

Associate of Science Computer Information Technology 4/10/2018-Presently

Indiana Wesleyan University Adult, Graduate, and Online IWU National & Global 1900 W. 50th St. Marion, IN 46953 866-***-****

Foundations of Lifelong Learning, Software Tools, Personal Finance

Associate of Applied Science Medical Billing and Coding 6/11/2012-10/5/2014

Ameritech College, currently Ameritech College of Healthcare 12257 Business Park Drive Suite 108 Draper, UT 84020 801-***-****

Business Communication, Computer Keyboarding, Computer, and Office Applications, Office Procedures and Administration, College Math, and Automated Office, English Composition, Customer Service, and Microsoft Office Professional 2010, Medical Administrative Assistant, Medical Billing, and Coding Procedures with ICD-9, 10, CPT, HCPCS, HIPAA, and Medical Terminology

Certificates 2.2 CEUs 3/1/2011-5/18/2011

Goodwill Community Foundation 321 W. Hargett St. Raleigh, NC 27601 (See the website GCFLearnFree.org for contact information)

Microsoft Word and Excel 2007

Certificates 1/3/2005-8/8/2005

Potomac Job Corps Center/TCU Advanced Training Program 1 DC Village Lane, SW Washington, DC 20032 202-***-****

Clerical courses such as Computer Keyboarding/Information Processing, Alphabetic and Numeric Filing, 10-Key Calculator, Math

Certificates 6/1/2004-12/17/2004

Frenchburg Job Corps Center 6969 Tarr Ridge Road Frenchburg, KY 40322 606-***-****

Office Assistant/Receptionist trade with courses in English, Math, Writing and Business Occupations

High School Equivalency Diploma 8/5/2002-11/22/2002

Tennessee Technology Center 230 S Broad St Lexington, TN 38351 731-***-****

GED

Job Summary

Customer Service Rep/Brand Ambassador 10/14/2013-2/10/2015

VIPdesk Inc., currently VIPdesk Connect 908 King Street Suite 400 West Alexandria, VA 22314 703-***-****

Completed an assessment, performed a database search and matching for the customers, answered questions related to accounts and services, entered the information into the BOSS and BETTI systems in Citrix and VMware, connected the customers to the contractor, completed call notes, and used codes to classify the responses through inbound calls.

Auditor 1/27/2010-3/21/2012

Corporate Research International, currently Stericycle Expert Solutions 2670 Executive Drive Indianapolis, IN 46241 800-***-**** extension 1365

Worked with customers during the audit process.

Compiled, verified, and entered information into computer reports.

Recorded and uploaded digital images and reports.

Clerk 2/2/2007-11/2/2007

Office Team 22 North Front Street Suite 1000 Memphis, TN 38103 901-***-****

Gathered information from scanned documents.

Entered the information into Excel to create records.

Collated documents.

Office Assistant 1/21/2003-12/3/2003

The University of Memphis Center for Athletic Academics 101 John Wilder Tower Memphis, TN 38152 901-***-****

Prepared and reviewed outgoing messages, and documents.

Organized office supplies.

Filed documents and conducted research.

Attended meetings.

Office Assistant 10/21/2002-11/2/2003

City of Memphis/YO! Memphis/Code Enforcement 2140 S Third St Memphis, TN 38109 and 701 N Main Street Memphis, TN 38107 901-***-****

Answered calls, entered information into the computer systems, researched information, filed records and attended meetings.

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