Customer Service Manager
Resume:
Laura Hodge
Crowley, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Restaurant General Manager
Pizza Hut - Benbrook, TX
January 2014 to May 2018
Started as a shift lead manager & worked up with many different transfers to other restaurants in our franchise before being moved to Benbrook. Solely responsible for the running of the restaurant. Cash deposits, vendor orders, store inventory, forecasted sales, scheduling, & hiring & training of employees & new roll outs of products. Reviewed all reports: champs, speed, promos, allowances, discounts, credit card summary, sales analysis, reimbursements & paid outs, p & l, reviewed learning zone training videos of employees, & reviewed all hotline customer comments wows & complaints (reached out to all complaints to apologize & make things right from bad experience). Along with the paperwork I had daily interaction with customers taking orders on the phone, cashing out at the counter, making, cutting, & serving of customers food. I have 13 years experience total with pizza hut customer service & paperwork. Shift Manager
Pizza Hut - Crowley, TX
July 2004 to February 2008
Started as a team member customer service representative & worked up through the kitchen up to shift lead manager. As a shift lead I was responsible for my shifts opening & closing shifts. Responsible for crew on shift & their job duties, making sure the customers have a pleasant experience, & handling cash deposits. Took orders over phone, cashed out at register, making, cutting, & serving customers their orders.
Education
State License in Dental Assisting
ATI Career Training Center- Fort Worth - Fort Worth, TX August 2007 to February 2008
High school or equivalent in Recommended/ Texas Scholar Crowley High School - Crowley, TX
August 2004 to May 2006
Certifications/Licenses
Heartsaver Pediatric First Aid CPR AED
June 2018 to June 2020
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