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Customer Service Manager

Arlington, TX
September 20, 2018

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Laura Hodge

Crowley, TX *****


Authorized to work in the US for any employer

Work Experience

Restaurant General Manager

Pizza Hut - Benbrook, TX

January 2014 to May 2018

Started as a shift lead manager & worked up with many different transfers to other restaurants in our franchise before being moved to Benbrook. Solely responsible for the running of the restaurant. Cash deposits, vendor orders, store inventory, forecasted sales, scheduling, & hiring & training of employees & new roll outs of products. Reviewed all reports: champs, speed, promos, allowances, discounts, credit card summary, sales analysis, reimbursements & paid outs, p & l, reviewed learning zone training videos of employees, & reviewed all hotline customer comments wows & complaints (reached out to all complaints to apologize & make things right from bad experience). Along with the paperwork I had daily interaction with customers taking orders on the phone, cashing out at the counter, making, cutting, & serving of customers food. I have 13 years experience total with pizza hut customer service & paperwork. Shift Manager

Pizza Hut - Crowley, TX

July 2004 to February 2008

Started as a team member customer service representative & worked up through the kitchen up to shift lead manager. As a shift lead I was responsible for my shifts opening & closing shifts. Responsible for crew on shift & their job duties, making sure the customers have a pleasant experience, & handling cash deposits. Took orders over phone, cashed out at register, making, cutting, & serving customers their orders.


State License in Dental Assisting

ATI Career Training Center- Fort Worth - Fort Worth, TX August 2007 to February 2008

High school or equivalent in Recommended/ Texas Scholar Crowley High School - Crowley, TX

August 2004 to May 2006


Heartsaver Pediatric First Aid CPR AED

June 2018 to June 2020

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