TAI T. DUONG

***** ******* ******* ***** *******, FL 32828 407-***-****

E-mail: ac64en@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

** ***** ** *****-******** experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.

Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.

Develop exceptional relationships with co-workers, management and end users, and problem-solving skills.

SKILLS

Operating System: Windows 10, Windows 7, Windows 8, Mac OSX, Linux (Fedora, Ubuntu, Red Hat), Server 2008/2012

Software: MS Office, Visio, MS Project, MS Intune, MDT (Microsoft Deployment Tool), IPSwitch, AD Manager, AD Audit, Acrobat Adobe Professional, Juniper VPN, Acronis True Image Server, Crash Plan, Clone Deploy, Carbonite Cloud backup, Backup Exec, Netvault, Parallel, VMware, VSphere, VCenter, VConverter, Veeam backup for VMware, Expendable, Trend Micro Antivirus, Malwarebytes ……

Hardware: Dell Desktops, Laptops, Apple Mac Pro, MacBook Pro/Air, Servers, SAN box (EqualLogic) Asterisk Trixbox, Quantum Library i80, i3 and Single Drive, Dell MD1200 disk storage, Spectra Logic tape library, Lifesize video conferencing

EDUCATION

HEALD INSTITUTE OF TECHNOLOGY, Milpitas, CA

AA: Computer/Electronics Technology, Jan 1998

Certified Network Administrator, June 1999

PROFESSIONAL EXPERIENCE

ARRIS INC, Sunnyvale CA May 2008 – August 2018

IT Staff Support Specialist

Mainly managing/administrator VMWare VCenter, SharePoint, WebEx, PGI (audio conference), MS Office 365, Carbonite, OKTA (SSO), VPN, Wireless access, LDAP, DHCP, Active Directory, DNS, GPO, Radius, Intune, SCCM, ADSelfservice, ADManager, ADAudit plus

Monitored the LAN/WAN network environment including servers, routers, switches, firewalls, Internet and applications via IPSwitch

Setup and manage group permission access for SharePoint Site on MS Office 365

Maintained, back-up and restore company data to compliant with ISO and SOX audit

Deployed applications, MS patches, policy, OS, inventory via SCCM and MS Intune

Configured and deployed OKTA Single Sign On (SSO) services for SAS and SAML applications

Configured and deployed Carbonite/Crash Plan to backup Executives, EA and remote users' laptops

Converted physical machine to VM and manage via VCenter

Configured and deployed MDT/Clone Deploy/Deploy Studio to image laptop/desktop

Configured and Deployed secure wireless network using 802.1x Radius authentication

Maintain and administrator on prime Active Directory to Synchronize to MS Office 365

Worked closely with departments management to setup and deployed applications and servers as requested

Worked closely with helpdesk team to close all the escalation tickets with the earliest time

Always document and test all the projects on staging environment to make sure it works before deployed to productions

TREND MICRO INC, Cupertino, CA April 2001 – May 2008

Senior System Administrator

Worked for a large group with Windows 2000 Professional/Server and Windows XP Professional/Windows 2003 server environment

Support more than 400 users locally and about 100 users in different remote Office by phone 24/7

Setup desktop/laptop (IBM, DELL, Toshiba and Sony) using disk imaging for all standard configurations OS and Applications

GoodLink Administrator manage more than 100 mobile users to sync with exchange email wirelessly via a mobile device, as well as Exchange push Email to Windows Mobile 5.0 mobile device.

Setup/monitoring/creating new user email account using Active Directory in Exchange 2003 Server

Configure Outlook 2000/ XP/ 2003 email client on users machine to access email

Setup and maintain analog, digital phone/fax and voice mail on PBX system using Option 11

Remote control to troubleshooting user machine via WebEx, Live Meeting or DameWare software

Troubleshooting and configure LAN/WAN DNS, WINS, DHCP Wireless network connections

Support on/off site with a large event which has more than 1000 users remotely access to a meeting via WebEx or Video Conference

Project lead for Video Conference setup around the world for meeting or event

IOSPAN WIRELESS INC. San Jose, CA Jan 2000- Feb 2001

Help Desk System Administrator

Summary: Supported NT workstations and servers in a heterogeneous system involving Linux, NT OS for more than 200 person engineer.

Setting up / configuring desktop machines.

Installing and configuring engineering software.

Providing primary desktop support for a group of Engineer Design

Creative trouble-shooting skills are also necessary for system and network issues.

Maintaining and administering network equipment during rapid network expansion.

Diagnoses and Distinguishes between various hardware, software and networking problem.

Install (hardware/software), configure, and troubleshoot desktops as well as laptops.

Setting up analog / digital phones and fax machines, and programming PBX ( Private Brand Exchange )

Maintain Windows NT domain.

Maintain engineering software Licenses.

McAfee Virus Scan w/latest DAT file. Modify VShield settings.

Support NT networking.

Support NT workstation users.

ALPS ELECTRIC (USA), INC. San Jose, CA Oct, 1997- Jan, 2000

Help Desk Support

Support users on various problems by phone or email.

Responsible for answering questions and solving user problem.

Diagnose and Distinguish between various hardware, software and networking problem.

The in-house MIS team to provides support for ongoing desktop systems, network and software maintenance. Duties was included a variety of tasks from install (hardware/software), configure TCP/IP, and troubleshoot PCs and laptops.

Set up analog /digital phones and fax machines, install phones, punch down the lines on the bit board, and programming on the PBX (Private Brand Exchange).

Set up Meridian Voice Mail on the PBX (Private Brand Exchange).

Maintain Windows NT domain.

Hook up workstations to switches in the Server Room, and maintain those network connections.

REFERENCES:

Will be available upon request.

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