CARMEN A. WHITE
HUMAN RESOURCES & TRAINING PROFESSIONAL SUMMARY
Highly experienced, forward-thinking Human Resources professional well-versed in generalist functions, management, and training design, facilitation, and measurement of effectiveness of training and workforce solutions.
10+ years’ experience ensuring compliance with laws such as Americans With Disabilities Act (ADA), The Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), The Occupational Safety and Health Act (OSHA), The Fair Labor Standard Act (FLSA), Title VII of the Civil Acts Right of 1964 and more.
10+ years’ experience with various training platforms and delivery such as classroom, webinars, cloud-based content, and Learning Management Systems such as PowerTrain, Adobe Captivate, ISOtrain, WebEx, Salesforce and more. Capable of developing all levels of training for different industries.
Unparalleled accuracy and accountability in facilitating full cycle recruiting and hiring processes to include background checks, records administration and developing and improving onboarding programs.
Utilize empathy and clear-cut communications skills to explain personnel benefits and HR processes, address and defuse employee issues, and ensure optimal workplace morale and productivity. Detailed and results oriented in creating and maintaining project plans, scheduling and leading meetings, and coordinating training events.
Advanced technical command of Microsoft Office Suite, PeopleSoft, Oracle, Storyline, and QuickBooks Payroll.
Key areas of specialty include
Federal/State Laws Full Cycle Recruiting HRIS/LMS Systems
Instructional Design/Classroom Facilitation Training and Development Employee Relations
Benefits Administration/Compensation Onboarding Verbal/Written Communication Performance Management Recognition Programs Disciplinary Actions EEO Guidelines/Investigations Compliance Program Policies Leadership Development
THE U.S. OFFICE OF PERSONNEL MANAGEMENT 08/2016-08/2017
HUMAN RESOURCES CONSULTANT
Provided training and customer support for USA Performance automated performance management system. Facilitated classroom and virtual training and managed the training event evaluation and assessment process. Provided project
management for multiple USA Performance account holders by leading weekly meetings and guiding implementation. Collaborated in developing courses using eLearning platforms. Responsible for job descriptions and classification updates.
Created and administered an Employee Engagement Training for supervisors, managers, and senior leaders.
Selected to serve on the Office of Personnel Management Training Counsel as a representative for remote workers.
Created training for the Department of Defense Performance Management Appraisal Program (DPMAP).
PERFECT PENS WORKFORCE SOLUTIONS AND PUBLISHING COMPANY, LLC 10/2010-present
HUMAN RESOURCES TRAINING CONSULTANT
Facilitates offsite functions, editorial training, and promotional events. Prepares budget for each program/event. Recruits and coordinates contractors to ensure jobs were disseminated effectively. Provided virtual training and briefings to contractors as needed and ensured credentials were accurate. Provides compliance reports, and policy documents.
Nominated to participate in the Leadership Greensboro Program designed for emerging community leaders.
Selected by non-profit community organization, Great Expectations, to implement new web magazine.
Requested by name as board member of Reading Connections, a community reading tutor program, 2012-2013.
CARMEN A. WHITE
R.J. BLACKLEY ALCOHOL AND DRUG ABUSE TREATMENT CENTER 5/2008-10/2010
STAFF DEVELOPMENT DIRECTOR
Developed training plans and policies. Developed, coordinated, and facilitated employee training. Kept track of license certifications for 200 clinical and non-clinical personnel. Worked closely with department heads to ensure training was effective and sustainable. Evaluated earning and development activity to promote improvement through training needs analysis and identifying training resources and materials. Performed EEOC investigations and recommended disciplinary actions. Ensured employee records were kept in line with state guidelines and remained inspection ready.
Created 3 day new employee orientation resulting in a 99% decrease in out-of-office training time, copied state-wide.
Submitted grant proposal to fund facility wellness center and selected from 15 competitors stare-wide to receive funds.
Designed a monthly training newsletter that led to increased training event participation and effective job performance.
TOTALITY INVESTMENT GROUP LLC 6/2006-5/2008
HUMAN RESOURCES DIRECTOR
Balanced multiple complex and critical tasks and ensured compliance with HR policies to include a performance management program, training, payroll and benefits. Recruited employees, developed and conducted their onboarding training. Directed the administrative office and monitored adherence to state and federal guidelines of five properties throughout the state of North Carolina. Responsible for a transaction budget of over $1.5 million-dollars.
Nominated for best new small business honors from a national business magazine in 2007.
Produced monthly tenant newsletters and correspondence for the dissemination of important information.
Recognized for charitable contributions to local community organizations.
NORTH CAROLINA AGRIULTURAL AND TECHNICAL STATE UNIVERSITY 5/2004-6/2006
ASSISTANT PROFESSOR OF AEROSPACE STUDIES AND DIRECTOR OF CADET TRAINING Instructed freshman and sophomore level courses while integrating expert verbal and communication skills. Revitalized the freshman orientation process by incorporating parental visitations and tours. This effort resulted in a smoother transition into the program for students and a reduction in the turnover rate by 85%. Developed an enhanced training curriculum. Created and maintained an access database for student training and performance results. Handled general logistics and coordination tasks for all cadet training events.
Revamped training program led to impressive 90% pass rate in the top third of class from summer field training.
First choice to be the guest speaker at a local high school for a women’s leadership and mentor workshop
Selected among distinguished professors to serve on the faculty senate and curriculum committee
UNITED STATES AIR FORCE 7/2000-5/2004
HUMAN RESOURCES & EDUCATION AND TRAINING DIRECTOR
Developed and directed personnel and training programs for over 500 personnel and managed an administrative staff of human resources, training and IT personnel with capital assets of 2.8 billion dollars. Managed all training events, registration, and ongoing event support. Collaborated with team leaders to develop training goals and objectives and propose multiple solutions. Implemented training that included optional workshop style counseling services for the entire squadron on financial, legal, benefits, and retirement, and interpersonal matters. Managed onboarding procedures. Conducted performance reviews, counseled, disciplined, and dismissed employees as required.
Implemented monthly award ceremonies and submitted award packets resulting in six major Air Force awards.
Changed performance management reporting and brought over 100 delinquent reports current in 3 months.
Selected out of five to facilitate national training conference feedback included “outstanding job and raised the bar.”
EDUCATION & PROFESSIONAL ACCREDITATION
Master of Education/Public Administration, Troy University, Troy, AL
Bachelor of Arts, English Literature/Spanish, Fayetteville State University, Fayetteville, NC
Human Resources Management Certificate, University of Phoenix, Phoenix, AZ
Paralegal Certificate, Duke University, Durham, NC
Association for Talent Development (ATD) Member/Society for Human Resources Management (SHRM)