Member Advocate

JOEY DAVIS

**** ******* **, ********, ** ***** 757-***-****

********@*****.***

Motivated and professional Customer Service Representative with over 10 years of experience in Customer Service. A conscientious and hardworking team player looking to advance in the administrative field.

EXPERIENCE

SEPTEMBER 2017 TO PRESENT

MEMBER ADVOCATE/CUSTOMER SERVICE REPRESENTATIVE, HWMG

Promptly respond to general questions from members, providers, and clients via telephone, email, fax and incoming mail concerning benefits and personal information. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

OCTOBER 2014 TO JUNE 2016

NAIL TECHNICIAN, NAIL Palace

Coordinated and booked all spa service appointments for individual and group clients.

Processed all cash and credit card transactions with a 98% accuracy rate. Executed all daily opening and closing procedures.

JANUARY 2013 TO OCTOBER 2016

NAIL TECHNICIAN, AMBIANCE SALON AND SPA

Coordinated and booked all spa service appointments for individual and group clients.

Worked a flexible schedule to accommodate all the salon needs. Handled all aspects of nail maintenance.

EDUCATION

DECEMBER 2018

BACHELORS BUSINESS MANAGEMENT, American Public University

Coursework in Accounting, Human Resource Management, Statics, and Psychology

MAY 2009

ASSOCIATES IN BUSINESS, JOnes College

Coursework in Accounting, Tax Preparation, Human Resource Management, and Business Administration

FEBRUARY 2002, EXTERNSHIP: HEATHWISE PHARMACY, COMPOUNDING LAB

CERTIFICATE IN PHARMACY TECHNICIAN, Lemoir Community College

Coursework in Medical Terminology and Math

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