Farzana Nilufer Mohammed ac64e4@r.postjobfree.com

**** *** ***** **** ***. 2416 Glen Allen, VA 23060 804-***-****

Summary Of Qualifications

9+ years of professional experience in IT which includes Four (4+) years of experience on Salesforce CRM platform as Developer & Administrator.

Having good knowledge of all phases of SDLC with expertise in Requirement gathering, Analysis, Designing, Development and Testing.

About 2 years’ Experience in salesforce.com as a Developer using Force.com, Visual Force, and APEX.

Worked on Sales Cloud, Service cloud Implementations.

Experience in implementing Apex Classes, Triggers, Test Classes, Visual force pages, Web Service etc. to achieve complex business functionalities.

Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.

Experience in Code Deployments from Sandbox to another Environment by Eclipse IDE and Change Set.

Familiar with CTI Integration of Salesforce.com application, to provide agents with click-to-call and screen pop capabilities.

Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.

Migrating the data from accounting system into salesforce using Data loader, and done the insert, update, And Bulk Import or Export of data from salesforce.com. And load data from CSV files.

Reviewed and processed Reduction orders with attention to detail via Data Loader on a schedule.

Experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.

Experience with Web the technologies like HTML, XML, CSS, and WSDL, Json, jQuery and JavaScript.

Proficiency in Object Oriented Programming like JAVA.

Worked on activities related to the development, implementation, administration and support of ETL processes for large-scale Data Warehouses using SQL Server SSIS.

Valuable experience in web service- synchronous and asynchronous, Web service factory.

Capability of learning recent technologies, processes and implementing them in the project successfully.

Team player with good Interpersonal skills, strong understanding of fundamental business process, excellent communication and result oriented approach.

Technical Skills

Salesforce Technologies:

Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force (Pages, Component & Controllers), Data Loader, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls.

Salesforce Tools:

Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, APP Exchange, Offline edition

Languages:

Apex, Java, J2EE, XML JSP, JSON

Web Technologies:

WDSL, CSS, JavaScript, PHP

Database:

SQL Server 2005/2008, MS Access, My SQL

Operating System:

Windows XP/Vista/NT/98/UNIX/Win 10

Professional Experience

Bank of America, Charlotte NC. July 2018 – Present

Salesforce Developer

Implemented the Salesforce.com application using Agile, Scrum methodology that involves the iterative development methodology.

Interacted with various business user groups for gathering the requirements for Salesforce.com implementation and documented the Business and Software Requirements.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.

Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, dashboards and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.

Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Worked in customizing standard objects for Case Management and Solutions

Single-Sign on (SSO) integration – Implement Single-Sign on (SSO) for browser-based logins to Sales force.

Created profiles and implemented Object and field level security to hide critical information on the profile users.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com using Apex Data Loader.

Created Shelvesets using TFS server and Eclipse to move the changes to SIT Environments.

Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com platform, Force.com Sites, Apex, Assignment Rules, Escalation Rules, Sandbox Environment, Validation Rules, Custom Reports, Workflow & Approvals, Dashboards, Custom Objects, Custom Tabs, Creating Packages, Sandbox data loading, and Apex Data Loader.

AmeriGas, King of Prussia, PA. Apr 2017 – Mar 2018

Salesforce Developer/Admin

Responsibilities:

Creating application to maintain the details of the product from demand phase to production phase.

Involved in business processes review meetings with multiple teams to establish standard workflow processes.

Involved in Requirements gathering, analysis, design, development, testing and deployment.

Agile Methodologies (SCRUM) was implemented that includes daily scrum with team

Designed, Implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.

Worked on Sales Cloud Implementation.

Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Products, price books Reports and Dashboards.

Created user Roles and Profiles, Security Controls and Sharing Settings, Permission Sets.

Involved in Integrating CTI Integrating tool for this module to provide agents with click-to-call and screen pop capabilities.

Managed users, hierarchical roles, profiles, security controls and territory management.

Defined Lookup and Master-Detail relationships on the standard and custom objects.

Created Roll-up Summary fields to aggregate data from child records on the parent.

Used Field-level Security to ensure that protected data is shared with authorized persons/users.

Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.

Created Visualforce Pages to provide UI to the custom objects and to provide customer status to sales team and executive team based on different geographical location filters

Developed the view pages using HTML, JavaScript for client side development and validations

Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.

Evaluate design and configuration of APEX Classes, APEX Triggers, Trigger Handlers, Testing Classes, product rules, price rules, validation rules, workflows, custom buttons, custom links, report types, reports, and dashboards.

Created CPQ process using Apptus CPQ and CLM AppExchange tool in Quote.

Used SOQL and SOSL for data manipulation needs of the application using platform database objects

Developed triggers to meet the complex business rules on custom objects by following Apex Best Practices.

Worked on SOAP and Rest Web services using JSON and XML data.

Worked on Security standards such as TSL and SSL.

Wrote test methods and Test cases with code coverage of more than 75%.

Used the Sandbox for testing and migrated the code to the deployment instance after testing.

Created auto response rules using the workflow process to route tasks.

Handled administration, maintenance and support of Salesforce modules for 200+ users.

Designed and Developed page layouts according to the user requirements.

Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Data Loader, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Zekelman Industries, Chicago, IL. Aug 2016- Mar 2017

Salesforce Administrator

Responsibilities:

Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.

Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.

Developed and Customizing salesforce.com application based on the user needs.

Developed field & page layout customization for the standard objects like Account, contact, Leads.

Maintained and gave permissions to communication templates based on Profiles.

Performed Data Analysis and migrated data from SQL Server database to sales force.

Involved in Accounts Merging, maintaining Public Groups.

Created Reports and Dashboards as per the customer requirements.

Worked on Record Types, Validation Rules, Triggers and Page Layouts.

Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.

Imported accounts and contacts data through Import Wizard.

Worked on data migration from databases to SFDC using Data Loader.

Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.

Performing the Risk Analysis and Cost Assessment for the Project implementation.

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Created new custom objects, assigned fields, custom tabs, components, custom reports.

Created custom Reports based on business need and associated them to Dashboard.

Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Salesforce, Apex Data Loader, Mozilla Firefox, Internet Explorer, Microsoft office.

Infosys Limited, Hyderabad, India Nov 2012 -June 2015

Salesforce Administrator/Developer

Responsibilities:

Worked as a development team member and performed the roles of Salesforce.com Developer/Admin in the organization

Participated in meetings with business team members and performed detailed analysis of technical and functional requirements and participated in preparing prominent level design, low level design documents and prepare sizing document for the application to be developed.

Designed, and developed Custom objects, Custom tabs, Validation rules, Workflow Rules, Field sets, Search layouts and Record types to suit to the needs of the application.

Created VF pages with controllers for New, Edit and Detail pages of various objects.

Used Ajax tool kit in VF Pages for effective rendering of the data on the forms and reduce the application reaction time.

Implemented parallel Salesforce approval process to achieve the complex business workflow requirements.

Designed, and developed Apex Triggers for various functional needs in the application.

Hands on Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.

Created custom buttons using JavaScript and make them available to users based on their roles and part of the business workflow.

Generated Revenue recognition status with Steel Brick CPQ

Developed test cases for APEX triggers, APEX classes and controllers for achieving code coverage in Salesforce.

Integrated Apptus CLM applications and automating processes on Salesforce platform.

Created lookup and master detail relationships between various objects to achieve the requirements.

Created public groups and queues for assigning tasks and send email notifications to them.

Create escalation tasks for users based on the business calendar which has been created for organization.

Created profiles, roles and permission sets for managing sharing and security settings for the data in the application.

Used Data Loader for inserting the existing the data into Salesforce.com objects load data from comma separated values (CSV) files.

Created various custom reports and dashboards and trained end users on how to use them effectively.

Written detailed test cases and performed rigorous Unit Testing on the developed solution.

Deployed the developed application from sandbox to production using Change sets and eclipse.

Environment : Saleforce.com platform, Apex Language, Visual Force Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Email Services, Eclipse IDE Plug-in, Windows XP.

WIPRO Technologies Hyderabad, India January 2011 – August 2012

Senior Software Engineer – Kodak FPP SAM-BI, USA

Monitored process chains, provided problem resolution, and analyzed reason for failures of data loads.

Worked on Business Objects Data Services Management tool (Oracle database – UNIX and shell scripting).

Generated data from different source systems and target systems, such as: SAP-BW, SAP-R/3, and BU’s.

Developed and extracted processes from DB source system, establishing DB connection with BW system.

Provided full expertise in working with generic extractors. Managed change requests by enhancing the application, creating new objects required, and effectively reviewing impact on system enhancements.

Tested/published reports, performed tuning of data loads, and improved overall query performance.

WIPRO Technologies Hyderabad, India February 2009 December 2010

Project Engineer – Eastman Kodak Company, USA

As a BI Technical Consultant, involved with providing timely implementation support of SAP BI issues.

Monitored all data loads from various source systems, including: R/3, SEM, and APO processing chains.

Analyzed failures of data loads and problems related to data loading performance using ticket resolution.

Provided outstanding leadership in managing data targets by ensuring the correct and up-to- date data.

Supported and optimized scheduling and monitoring of system. Managed master data, text, and hierarchies.

Evaluated performance of the system by archiving objects and finished resolution of SLA-related errors.

Generated Weekly Status Report (WSR), led quality check meeting, and prepared SMTD documentation.

Addressed Delta-related problems, completed resolution of tickets, and provided client interaction via calls.

Provided leadership in attending Morning Market calls regarding issues with data loads as required.

WIPRO Technologies Hyderabad, India June 2008 – January 2009

Project Engineer – Kodak, New York

Accomplished B2B web portal, including: order entry, status, carrier tracking, and SAP services ETL tool.

Supported/maintained activities, including: monitoring of BRIDG order, pack memo, delivery, and e-mail.

Improved the application based on the Saratoga iAvenue tool – allowing users to upload data from their local database to the central database. Enhanced BRIDG web portal used by customers to place/view order status.

Maintained all the users on the server and troubleshot problems the users faced when accessing the CRM tool.

Ensured that data was being uploaded on the server so that the data would be available for reporting.

Designed enhancements, resolved B2B web portal failure issues, and worked on user issues for B2B portal.

Monitored and resolved jobs failures, production support, bug fixing, enhancements, and project works.

Provided on-call support to production system to resolve any issues and on-call resolution to user queries.

Performed year-end tasks, cleaned up database, and monitored and checked jobs for successful completion.

Resolved technical-related issues and data issues. Analyzed all specifications provided by the clients.

WIPRO Technologies Hyderabad, India November 2007 – May 2008

Project Engineer – GM, UK

Experienced in manual testing writing – test cases based on functionality and end-to end system testing.

Assigned as a tester of three critical enhancements, manipulating life cycle from creation until closure.

Achieved the creation of incident assessment functionality, modification in home page display, and incident management features. Created test cases for modules from creation to closing of an incident.

Led in writing functional test cases for all modules of programs/products. Worked with business partners and guiding the team to prepare test cases in a timely manner – sharing test cases and testing results with client.

Assigned products to dealers; collaborated on manual testing activities for critical programs and products.

Provided outstanding leadership in creating maps and working on an EDI tool named Contivo Tool.

Education

BITS PILANI Rajasthan, India

Master of Science in Software Engineering 2011

B.V.K College, Andhra University Andhra Pradesh, India

Bachelor of Sciences in Computer Science 2007

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