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Customer Service Medical Billing

Emporia, KS
September 20, 2018

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Emporia KS *****


Thomas L. Ervin


Recent Management Information Systems graduate looking for an entry to mid-level position working as an Implementation Specialist, Trainer, or Business Analyst. Two years' experience in the healthcare, hospital environment. Proven strengths in quickly learning new processes, technologies and machinery. Results-oriented and dedicated individual looking for a position in a company that can utilize my Customer Service skills and Analytical skills to improve the company’s bottom line. Enjoy working in a fast paced environment where quality and meeting deadlines is critical to success.

Overall Qualifications

•Loyal, Hard-Working, Dependable professional with Positive personality

•Great problem solving attitude towards challenging tasks

•Strong attention to detail that helps analyze processes and data streams

•Easily adapt to challenging and changing work environments

Professional Experience

Education and Training

2016 – Current Newman Regional Health Emporia, KS

Technical Health Information Specialist

•Coordinate 3rd party critical hospital software

•Provide resolution for technical difficulties 24/7 and coordinate software upgrades

•Established as subject matter expert

•Implemented optimized workflow to increase efficiency and decrease workload

•Act as a liaison between Newman Regional Health and Nuance Transcription Service for:

•Product improvement


•Scheduling upgrades, downtime (If Necessary)

•Heavily utilize the Microsoft Office Suite for Email, Visio (Process Mapping)

•Daily use the following Health Care software packages:

•Meditech (Electronic Health Record)

•3M Encoder (Sourcing or Medical Billing Codes)



•Athena (Clinical Documentation)

•Analyze the overall ancillary patient care workflow to expedite patient care, billing and documentation

•Process all aspects of patient medical records and inspect for accuracy

•Bachelor of Science in Management Information Systems Emporia, KS

•Emporia State University 2010-2015

•Fork Lift License (Current) Emporia, KS

•Tyson Foods Inc. 2007

Fire Prevention Training (Annual) Emporia, KS

Tyson Foods Inc. 2004 – Current

Hazcom Training (Annual) Emporia, KS

Tyson Foods Inc. 2004 – Current

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