Office Customer Service

Objective

Looking for a challenging administrative role in a progressive organization that is looking for someone to provide value through efficiency, and day-to-day work, teamwork and ideas for process improvements

Professional profile

A resourceful, hard-working and professional multi-lingual Office Administrator with over 3 years of experience, outstanding administrative and organizational skills and the proven ability to follow and provide input into financial and administrative processes, systems and procedures. Possesses excellent IT skills with advanced knowledge of MS Office and is quick to grasp new ideas and concepts and always keen to develop new skills and expertise. Able to work well both independently and as part of a team, demonstrating the motivation and multi-tasking abilities required to meet demanding deadlines while maintaining the highest of standards. Articulate and proactive, combines a professional and confident approach with excellent interpersonal skills and the ability to effectively communicate with managers, staff, customers and suppliers.

Competencies and skills

More than 3 years experience in an office environment

Office Management expertise

Communication and positive interpersonal skills

Effective time management

Excellent planning and organizing skills

Fluent in English, Mandarin Chinese and Tagalog

Self-starter

Effective customer relationship management

Attention to details

Strong analytical skills

Numerical skills

MS office including PowerPoint, Word and Excel

Electronic maintenance and repair processes

Negotiation and order management skills

Training and mentoring skills

Preparation of documents and databases

Knowledgeable on Immigration documents and processes

Familiar with Canadian living environment and culture

Familiar with Canadian immigration law and regulations

Career summary

SWIS Immigration Services Ltd. August 2018 to Present

Immigration Consultant Assistant

Assist immigration consultant(s) in immigration cases and applications (e.g. student visa, visitor visa, student permit, and family sponsorship)

Draft retainer agreements, initial consultation agreements, invoices, paid invoices, and any documents as required

Answer phone calls and follow up calls with clients regarding application updates

Schedule and coordinate meetings, interviews, events, and other activities

Monitor and record expenditures and receipts

Send out mails and packages through Canada Post, FedEx, and UPS

Bestbuy Canada Ltd– Langley, B.C. February 2016 to July 2018

Parts Procurement- National Administration

Performing clerical duties and various administrative assistance in a busy office, generally ensuring the smooth running of the office and resolving issues in office management, such as:

Creating and updating electronic records

Managing the day-to-day operations of a busy office

Scheduling and confirming ETA’s from vendors

Verifying orders from vendors internally and externally

Preparing correspondence with customers

Providing and measuring quality customer service

Ordering and maintaining office supplies

Keeping office areas clean, orderly and stocked with supplies

Filing, sorting / distributing mail, faxing, photocopying, and maintaining office equipment

Daily communication with technicians and on field technicians

Career summary, continuation

Bestbuy Canada Ltd. 2014 - 2016

Product Tester/ Administrative Assistant

Performing, clerical duties and various administrative assistance

Product testing

Electronic maintenance and repair processes

Wendy’s Restaurant 2013 - 2014

Cashier/ Team Member

Greeting customers, collecting payments, using scanning devices, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer.

Education and qualifications

Immigration Consultant Diploma CDI College- Surrey Campus

Microsoft Office Specialist CDI College- Surrey Campus

Bachelor of Arts in Political Science Northeastern College- Philippines

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