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Human Resources Professional

Pittsburgh, Pennsylvania, United States
September 20, 2018

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Holly Rossi 412-***-****

**** ***** ** ********** ** 15204

Professional Profile

A highly motivated and accomplished Human Resources Manager with over 12 years’ experience performing a full spectrum of Human Resources programs, services, and functions with first-class attention to detail and a record of excellence. A meticulous and creative leader with a fastidious command of employment laws, compliance issues, benefit plans, and payroll.

HR Department startup

Benefits Administration (Medical, dental, vision, supplemental, 401K, and Cobra administration)

Staff recruitment and retention

HR policies and procedures

Employee orientation and onboarding

ADP/Paychex multistate payroll and reporting

Continuous Improvement Process (CIP)

Vacation/sick/expense report tracking

Managing and maintaining staff personnel records

Implemented and coordinated employee travel program

Microsoft Office, Solomon, SharePoint, Jonas, Mass200, Lotus Notes

Professional Experience

R&R Express, Inc– Trucking and Logistics Company

Human Resources Manager - Jan 15 – present

Designed and implemented partially self-insured benefit programs to support the growing staff economically, saving the company over 20% over prior year.

Mediation and conflict resolution on employee issues based on current policy.

Editing and posting employment opportunities online.

Review of applications and deep understanding of a diverse array of positions and their needs.

Processed payroll accurately for parent company and 6 subsidiaries.

Coordinated the company’s first formal performance review program.

Integral in acquiring new companies.

Working hand-in-hand with ownership as an impartial and honest consultant in many decisions

Coordinated Groups- Employee Benefits Outsourcing Solutions Firm

Benefits Analyst- Aug 12 – Dec 14

Built web-based systems specific to company policy parameters, federal and state regulations to ensure employer and employee online service.

Managed 400 companies benefit programs, renewals and answered all questions within a 24 hour period.

Coordinated new groups implementation by communicating with account managers and client services to ensure group rates, billing and eligibility.

Various HR Temp positions

August 11 - July 12

Tower Wireless Verizon - Cellular Phone sales Trainer

Sales Trainer - January 11 - August 11 (Temp position)

Opened new store location in PA, responsible for staffing, training, and managing staff members.

Oversaw client relations, new account development and customer service, which resulted in highest sales revenue for a new store.

Supervised administrative functions, inventory, cash-closing and operations.

Identified customer needs and wants to produce sales and referrals for the store.

Conducted ongoing staff development and personal growth planning with employees to enhance employee retention.

Azcar USA, Inc - Provided multi-media solutions.

HR Manager - August 08 - August 11

Implemented employee cost containment programs in response to economic conditions to include restructuring of healthcare plans.

Researched and evaluated management practices and training to develop a standardized employee review worksheet.

Upgraded payroll software for an acquired company and trained new personnel.

Assisted managers with hiring procedures, screening and interviewing potential candidates.

Revised job descriptions of all levels of the organization by shadowing employees and interviewing the managers to construct an accurate picture of the job duties and skills needed for a position.

Oversaw, trained and implemented a new travel policy through American Express.

Employee satisfaction surveys.

Processed payroll for multi-state locations, reporting and general journal entries.

Huntington Foam - Manufactured foam products for shipping.

HR Generalist - July 06 - August 08

Pioneered the orientation program and handbook for new employees to ensure understanding and consistent application of company policies.

Revised cafeteria plan and reduced cost by 20%.

Prepared monthly, quarterly and yearly budgeting reports.

Processed payroll for over 500 employees in multi-state locations and general journal entries.

Answered all HR questions in a timely manner.


Carlow University - Pittsburgh PA

Bachelor Degree 2006

Major: Business Management/Human Resource Management

Community College of Allegheny County - Pittsburgh PA

Associates Degree 2004

Major: Accounting

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