Customer Service Assistant

ANIEKAN INYANG

**** ******* **. ****** ** ***** 240-***-**** ***********@*****.***

OBJECTIVE

Compassionate and qualified health care assistant seeking to utilize patient care delivery expertise to maximize the efficiency of a facility. Adept at handling difficult or traumatic situations with complete courtesy and professionalism. Able to work well independently and as a resident health care team member.

EXPERIENCE

Kennedy Care LLC, Washington DC

Primary Home Care Provider 03/ 2012 - Present

Administered medications and treatment care in accordance with Doctor's orders.

Ensured patient well-being and safety in all performed tasks.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Assisted with patient transfer and ambulation.

Maintained accurate records of patient care, condition, progress and concerns.

Scheduled and accompanied clients to medical appointments.

Maintained a clean, healthy and safe environment.

The Residences at Thomas Circle, Washington DC

Lead Certified Care Assistant 03/ 2009 – 04/ 2012

Maintained accurate records of patient care, condition, progress and concerns.

Scheduled and accompanied clients to medical appointments.

Maintained a clean, healthy and safe environment.

Educated patients and families about care, preparation of healthy meals, independent living and adaptation to disability or illness.

Provided a comforting and soothing environment.

Helped residents programming goals and increase their independence.

Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.

Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

Payless Shoe Source, Silver Spring, MD

Assistant Manager 01/ 2007 – 02/ 2010

Worked with the management team to implement the proper division of responsibilities.

Conducted store inventories once per quarter.

Promoted from Team Leader to Assistant Manager within 6 months.

Scheduled and led weekly store meetings for all employee.

Assigned employees to specific duties to best meet the needs of the store.

Reported to the district manager regarding all store and staff issues.

Managed staff of nine sales associates, two team leaders.

Managed daily bank deposits and limited funds in store.

Responsible for either closing or opening store with assigned key and disarming alarm.

EDUCATION

University of Maryland University College Largo, MD

Earned 96 credits towards B.Sc. in Health Service Management, GPA: 3.5

SKILLS

Patient Care & Safety

Medical Terminology

Vital Signs & Patient Monitoring

Medication Administration

Privacy / HIPAA Regulations

Patient Advocacy and Support

Excellent customer service skills

Detail-oriented

Strategic thinker

MS Windows proficient

Exceptional interpersonal communication skills

Excellent time management skills

Effective work flow management

Exceptional telephone etiquette

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